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Update on the Claimyr suggestion - after the OP mentioned they'll check it out, I wanted to add that when I used it, I just had my claim ID and SSN ready, which is what the ESD agent needed to look up my file. The whole thing took about 25 minutes total from starting the service to talking with an agent. Just sharing in case it helps!
Is it worth it tho? I've heard ppl say they just got the same answers they would've gotten anyway after waiting in the regular ESD queue. Were they actually able to fix your file or just make notes?
In my case, they actually fixed the issue and documented it in my file. The big difference was being able to speak to someone BEFORE my hearing instead of waiting 2+ weeks for my hearing date to arrive with the error still in place. The agent I spoke with was really helpful - I think it's just about getting through to someone quickly rather than the service providing different answers.
UPDATE: I used Claimyr and got through to an ESD rep today! They confirmed there was indeed a mix-up in their system. Someone with a similar name had previous claims, and somehow that info got linked to my case. The agent made detailed notes in my file and is sending corrected info to OAH before my hearing. They said to still bring my employment history docs as backup. Feeling SO much better now - thank you all for the advice!
That's excellent news! I'm glad you got it resolved before your hearing. Make sure to mention at the beginning of your hearing that you've already spoken with ESD about the error and that they've made corrections to your file. This shows you've been proactive about resolving the issue. Good luck with your hearing!
my hearing was actually kinda quick - about 45 minutes. the judge asked me questions first, then my employer, then gave me a chance to respond to what they said. just be honest and stick to the facts about those late payments!!
IMPORTANT: If you can't make the hearing date for any reason, call OAH immediately to request a continuance. Don't wait until the last minute. If you miss your hearing without getting it rescheduled, you'll automatically lose and have to repay all benefits. Also, you'll probably get a decision within 1-2 weeks after the hearing. It will come by mail, so make sure ESD has your current address. If you win, great! If you lose, you have 30 days to file a petition for review with the Commissioner's Office. That's a whole separate process, but don't worry about that unless it happens. Rooting for you!
Update on my situation - I called using the service I mentioned earlier and got through to someone who confirmed there was a specific issue with my identity verification that was holding things up, even though my account showed everything was complete. They fixed it on the spot and my payments started processing within 48 hours. Sometimes you just need to get to a human who can actually look at what's happening behind the scenes.
This is why the ESD system is pure garbage. Why have an online portal if it doesn't actually tell you what's wrong with your claim??? Totally broken system that puts all the burden on us.
I decided to try Claimyr today after seeing the recommendation here, and I FINALLY got through to someone at ESD! Turns out there was a verification issue with one of my previous employers that wasn't showing up anywhere in my online account. The agent was able to verify the information right there on the call and told me my claim should be processed within 3-5 business days. So relieved to finally know what was going on. Will update if the payments actually start coming through. Thanks everyone for your help and support!
One thing I haven't seen mentioned yet - when you file your appeal, make sure to specifically request to continue receiving benefits during the appeal process if you're otherwise eligible (like actively job searching and doing your weekly claims). Many people don't realize you can potentially get benefits while appealing if you request it specifically. Also, in your appeal statement, focus on these key points: 1. You continued working with the understanding the reduction was temporary 2. You actively participated in efforts to restore business (those proposals) 3. You only resigned when it became clear the reduction would be permanent ESD's guidelines do have some flexibility for "good faith" situations like yours, but you need to be very clear about the timeline and your reasoning.
Thank you for these specific suggestions! I'll definitely emphasize these points in my appeal. Quick question - should I continue filing weekly claims while I wait for my appeal hearing? I wasn't sure if I should bother since the initial claim was denied.
Thanks everyone for the helpful advice! I've started gathering all my documentation - found emails confirming the hours reduction was presented as temporary and evidence of the proposal work I was doing to try to bring in new business. I've submitted my appeal request and will continue filing weekly claims as suggested. I'll update this thread after my hearing to let you know how it goes!
Ava Harris
I dunno if this helps but I had a similar issue back in January when my claim kept saying "pending" for weeks. I ended up contacting my state representative's office and explained my situation. Their constituent services person made some calls and suddenly my claim was processed within 48 hours. Might be worth a try if nothing else works?
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Olivia Martinez
•That's brilliant! I wouldn't have thought about contacting my state rep. Do you just call their office directly?
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Ava Harris
•Yep! Just google your district and state rep, most have a contact form on their website or a constituent services number. I just called and explained I was having trouble with a state agency and they took it from there. Super helpful!
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ApolloJackson
Just wanted to follow up - did any of these suggestions work for you? I'm curious if you ended up trying Claimyr or one of the other methods people suggested here.
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Olivia Martinez
•I ended up trying several approaches! The regional numbers didn't work (still got the high call volume message), but I did get through using Claimyr yesterday afternoon. Spoke to an agent who was actually quite helpful - she escalated my adjudication case and said I should see movement within 3-5 business days. I also contacted my state rep's office as a backup plan, and they took my information too. Basically throwing everything at the wall and seeing what sticks! Will update when/if my claim actually moves forward.
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