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I once waiting 3 hole months for my hearing descision! Called and called but nobody would tell me anything. But thats because they lost my paperwork and didnt tell me! So dont be afraid to call and check if its been more then 2 weeks.
Just to follow up on my earlier comment - I wanted to add that while waiting for your decision, make sure you continue filing your weekly claims! This is absolutely critical. If you win your appeal but haven't been filing weekly claims, you won't receive benefits for those weeks even with a favorable decision.
Oh that's a great reminder - thank you! I've been filing every week even during the appeal process. The ESD website says to keep filing but it still shows me as disqualified each week, which is confusing. I guess those will get sorted out if I win?
Yes, exactly. The system will continue showing you as disqualified until the appeal decision is processed. If you win, all those weeks you've claimed while disqualified will be reviewed and paid (assuming you met all other eligibility requirements like job search activities, etc). It's a weird system but it's designed to make sure you don't miss out on any potential benefits.
I'm on week 8 of waiting for BOTH of my pending issues to be resolved so consider yourself lucky that one went away already!!! This whole system is designed to make people give up. I've called 47 times in the past month. FORTY SEVEN TIMES. And not once has a human picked up. It's absolute garbage.
UPDATE: The second pending issue just disappeared this morning! Looks like they were processed about 3 days apart. No payments showing yet but hopefully they'll come through soon. Thanks everyone for the advice and sharing your experiences!
did u check your spam folder? my friend got his waiver response there not in regular email lol ESD is weird
One important thing to note - if you've been making regular weekly claims during this period, double-check that those aren't being applied to your overpayment balance automatically. Sometimes ESD will apply current benefits to past overpayments unless you specifically request they don't during the waiver process. This can happen even when collections are supposedly paused.
Just to provide an update for everyone - I just checked ESD's Twitter account and they've officially acknowledged the system outage. Their post says: "We are currently experiencing technical difficulties with our claims filing systems. Our IT team is working to resolve the issue as quickly as possible. Claimants who are unable to file today due to this issue will not be penalized. We anticipate systems will be restored by 8AM tomorrow. We apologize for the inconvenience.
Just a quick heads-up - the system appears to be working again. I just successfully filed my weekly claim about 10 minutes ago through eServices. Might want to try again now!
Liam Fitzgerald
Just checking back - did the weekly claim option appear for you yet? If not, I'd recommend trying both the phone approach and visiting a WorkSource center as others have suggested. Sometimes the in-person help can resolve these issues more quickly.
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Mei Wong
Update: The weekly claim button finally appeared this morning! Looks like it was just a system delay. I was able to file for last week without any issues. Thanks everyone for your help and suggestions!
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