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my cousin had the same problem last month and she went to her local WorkSource office in person and talked to someone there. they couldn't fix her claim directly but they had some special email or something to contact ESD staff that actually got a response. might be worth trying that before governor stuff.
That's a good idea, I didn't realize WorkSource might be able to help. There's an office about 20 minutes from me, I'll try going there tomorrow. Thanks for the suggestion!
Just to provide a bit more context that might help: When a claim is stuck in adjudication for that long, it's usually for one of three reasons: 1) Identity verification issues, 2) Employer dispute about separation reason, or 3) Able & available/job search compliance questions. Do you know which category your issue falls into? If it's identity verification, the Governor's office rarely helps with those due to security protocols. For employer disputes, your state representative is usually more effective. For job search compliance issues, the WorkSource suggestion above is your best option. Understanding what's holding up your claim can help you target the most effective solution.
I'm pretty sure it's an employer dispute. My former employer contested my claim saying I quit, but I was actually laid off when they eliminated my position. I submitted documentation showing this (the layoff notice they gave me), but it's been sitting in adjudication ever since. Does that change who I should contact?
Yes, that definitely helps clarify. For employer disputes, your state representative's office is typically most effective. They can directly contact ESD's legislative liaison, who has authority to investigate why adjudication is taking so long. Make sure to tell your representative's office specifically that this is an employer dispute case where you've already submitted documentation. Also mention the financial hardship and potential eviction to emphasize urgency. If you have your layoff notice, attach a copy to your email to the representative.
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FINAL UPDATE: I finally got through using the Option 4 trick! The agent confirmed there's a system-wide issue with the job search reporting function that they're still working on fixing. She took my job search details manually and noted in my file that I attempted to report multiple times before the deadline. My weekly claim is now properly filed. Thanks everyone for all your help and suggestions!
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Has anyone else noticed that these adjudication delays seem worse than last year? My neighbor got approved in just 2 weeks back in 2023, but now everyone I know is waiting MONTHS. It's like they're deliberately slowing things down to make people give up!!
i think they hired a bunch of temp workers during covid and now theyre back to being understaffed. the system just cant handle the volume
Update: I managed to get through to ESD this morning after trying that Claimyr service someone mentioned. The agent explained they had to reassign a bunch of cases due to staffing issues, which is why my date changed. She said they're working through the backlog as fast as they can, but couldn't promise the new date wouldn't change again. She did note my financial hardship in the system though, so fingers crossed! Thanks everyone for your help and sharing your experiences - made me feel less alone in this frustrating process.
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anyone else notice that the ESD site always seems to have "technical difficulties" right when you need it most? lol. i swear they do this on purpose to reduce the number of claims. my partner tried for TWO WEEKS to get in before finally getting through on a tuesday at exactly 10:15am. so maybe try that specific time? not sure if it was just coincidence but worth a shot
THIS!!!! I'm convinced they make it difficult on purpose! The system was designed by dinosaurs who don't want us to get OUR MONEY that WE PAID INTO THE SYSTEM!!!
Update: I tried clearing my cache and cookies, then used Firefox instead of Chrome like some of you suggested. It worked! I was able to log in at 2pm today and got my claim submitted. Thanks everyone for your help! For anyone else having this issue - definitely try a different browser and clear your cache. Also, mid-afternoon on a weekday seemed to be a good time to access the system.
awesome! glad u got it working. good luck with ur claim!
Jackie Martinez
Just a quick update - I checked with a contact at WorkSource about this "user ID disqualification" issue, and there's been a known bug in the system affecting some claims filed since January 2025. Essentially, if you created your SAW account on the same day you filed your initial claim, a data syncing error can occur that incorrectly flags the account. The fix usually requires an Identity Management specialist to manually match your records, but getting through to one is the challenge. If you do manage to reach ESD, specifically ask them to check for "SAW account synchronization issues" and request an IM specialist review.
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Monique Byrd
•This makes so much sense! I did create my SAW account the same day I filed my claim. Thank you for investigating this - at least now I know what might be causing the problem.
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Lia Quinn
dont forget to keep filing ur weekly claims even while all this mess is happening!!! if u stop filing weekly claims u might lose benefits for those weeks even if they fix the ID problem later
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Monique Byrd
•That's good advice - thank you! I've been continuing to file each week even though they show as "disqualified" right after I submit them. Hopefully they'll fix the problem and pay those weeks retroactively.
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