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I'm having the exact same issue! Started yesterday when I tried to file my weekly claim. I keep getting that firewall block message no matter what I do. It's so stressful because I don't want to miss my filing deadline. I tried switching from my home WiFi to mobile data but still getting blocked. Really glad to see I'm not the only one - I was starting to think I did something wrong with my account. Going to try the incognito mode suggestion right now!
I'm dealing with the same thing! Just tried incognito mode after reading the suggestions here and it worked for me. If that doesn't work for you, definitely try waiting 30 minutes between attempts - someone mentioned that helped them. Also good to know from @Kingston Bellamy s'update that ESD won t'penalize us for late filing due to this firewall issue. Hope you get through soon!
This is such a relief to find this thread! I've been trying to file my weekly claim since yesterday morning and keep getting hit with that firewall block. I was starting to panic thinking my account got flagged for something. After reading through all these responses, I tried the incognito/private browsing method and it worked! Thank you everyone for sharing your experiences and solutions. For anyone else still struggling - the private browsing mode really does seem to bypass whatever security issue they're having. And knowing there's a grace period from ESD for this issue takes a huge weight off my shoulders. Hopefully they get this sorted out by Monday like they said!
So glad the incognito mode worked for you too! I was also panicking when this first started happening - thought maybe my account got compromised or something. It's really reassuring to see how many people have found solutions here and that ESD is aware of the problem. The grace period news is huge - I was so worried about missing my filing window. Thanks for confirming that private browsing is working for others, it gives me confidence that this workaround will keep helping people until they get the patch rolled out Monday.
I went through something very similar last month when I realized I had entered the wrong hourly wage for one of my previous jobs on my initial claim. I was absolutely panicking, thinking I'd get flagged for fraud or have my benefits cut off entirely. But after reading about other people's experiences and talking to a friend who works in HR, I decided to submit a correction through the modify claim feature in my SecureAccess Washington account. The whole process was surprisingly straightforward - I just had to explain what the error was and provide the correct information. It took about a week for them to process the change, and I got a confirmation message saying it was updated. No penalties, no accusations, just a simple correction. Looking back, I wish I hadn't stressed so much about it. The Washington ESD system really does seem designed to accommodate honest mistakes, and being upfront about errors actually builds credibility rather than damaging it. My advice is definitely to fix it sooner rather than later - the longer you wait, the more complicated it might become.
Thank you so much for sharing your detailed experience! It's incredibly reassuring to hear that the process was straightforward and that Washington ESD was reasonable about the correction. I'm actually dealing with a very similar situation right now - I think I may have entered incorrect wage information for one of my previous employers and have been losing sleep over it. Your story gives me the confidence to go ahead and submit a correction rather than hoping it won't be noticed. It sounds like the key takeaway is that honesty and being proactive really do work in your favor with Washington ESD. I'm going to log into my SAW account today and get this fixed. Thanks again for taking the time to share your experience - it's exactly what I needed to hear!
This entire thread has been incredibly helpful! I was in a similar panic mode about a mistake I made on my claim - I accidentally listed my part-time job's end date as a month later than it actually was. Reading everyone's experiences here has really calmed my nerves and shown me that Washington ESD is much more reasonable about honest errors than I initially feared. The consistent message seems to be: fix it promptly, be transparent, and document everything. I'm heading to my SecureAccess Washington account right now to submit a correction. It's amazing how much stress we put ourselves through over what are really just common clerical errors. Thanks to everyone who shared their stories - this community support makes dealing with unemployment issues so much less overwhelming!
I'm so glad this thread helped you too! It's really amazing how much anxiety these small mistakes can cause when you're already dealing with the stress of unemployment. I was in the exact same headspace a few weeks ago - convinced that one little error would somehow ruin everything. But seeing all these success stories really shows that Washington ESD deals with these corrections all the time and they're pretty understanding about it. The fact that they even built the modify claim feature into the online system shows they know people make mistakes! Good luck with your correction - I'm sure it will go smoothly. And you're absolutely right about the community support here making everything less overwhelming. It's such a relief to know we're not alone in navigating this process!
Update us on how it goes! Always curious to hear how these background check cases turn out with Washington ESD.
I went through something very similar about 8 months ago. Got let go from a retail job after their background check flagged an old charge I thought I had disclosed properly. Washington ESD approved my claim after about 10 days - no adjudication needed. The key thing that helped me was having screenshots of the job application where I checked "yes" to having a criminal history and provided details in the explanation box. Even though the background check company found additional details I wasn't aware of, ESD ruled that I had made a good faith effort to be honest and that the termination wasn't due to workplace misconduct. Definitely apply ASAP and gather any evidence you have of your disclosure during the hiring process.
New member here - just joined after stumbling across this thread while desperately searching for ESD contact solutions! I've been trying to reach someone for 5 days about my claim being stuck in "pending" status and was about to give up completely. This entire conversation is like finding a lifeline when you're drowning in bureaucratic quicksand. I'm taking notes on ALL of these strategies - the 8:00 AM sharp timing, the specific menu sequences (7→2→3), uploading documentation to eServices first, even the Spanish line workaround trick! @Jamal Thompson - I hope you've managed to get through by now using all this amazing advice! Your original post perfectly captured the frustration we're all feeling with this impossible phone system. To everyone who shared their successful approaches - you're genuinely helping people survive while navigating this broken system. I'm setting my alarm for 7:59 AM tomorrow and uploading every document I can think of tonight. Fingers crossed that persistence and community wisdom will finally pay off! Will definitely report back with results to pay it forward if I manage to break through the phone maze. This community support is what keeps hope alive! 🤞
@Nia Jackson Welcome to the community! Your timing is perfect - this thread has become like the ultimate survival guide for dealing with ESD s'nightmare phone system. I m'a newcomer here too and was amazed to find so many people sharing detailed, tested strategies that actually work. The fact that you ve'been stuck in pending "status" for 5 days is so frustrating, but reading through everyone s'success stories here gives me real hope that these methods can break through even the most stubborn system glitches. The combination approach seems to be key - timing 8:00 (AM sharp ,)preparation uploading (docs to eServices first ,)and having backup strategies Spanish (line trick, callback option .)I love that you re'planning to report back with your results! That s'exactly the kind of pay-it-forward spirit that makes this community so valuable. We re'all essentially beta-testing workarounds for a broken government system and sharing our findings to help the next person avoid the same bureaucratic torture. Good luck with your 7:59 AM alarm tomorrow - I ll'be doing the same thing! It s'ridiculous that we have to become phone system ninjas just to access basic services, but at least we re'not alone in this fight. Let s'crack this code together! 💪
Just joined this community after finding this incredible thread! I've been battling the ESD phone system for over a week trying to resolve a similar "able and available" flag issue, and I was starting to think I was losing my mind. Reading through all these detailed strategies and success stories is giving me the first real hope I've had in days. The fact that so many people have actually broken through using these methods - especially the 8:00 AM sharp timing combined with the specific menu sequence (7→2→3) and pre-uploading documentation to eServices - makes me feel like there's finally a real path forward. What really strikes me is how this community has essentially crowd-sourced solutions to a fundamentally broken government system. We shouldn't have to become phone system hackers just to access benefits we're legally entitled to, but I'm incredibly grateful that people are sharing their hard-won knowledge here. I'm definitely trying the early morning call strategy tomorrow (already set my alarm for 7:59 AM!) and uploading all my documentation tonight. The Spanish line workaround and callback option suggestions are brilliant backup plans I never would have thought of. @Jamal Thompson - your frustration in the original post resonated so deeply with what I'm going through. Really hoping you've managed to get through by now with all this amazing advice! Will definitely report back if I have success to pay it forward to the next person stuck in this nightmare. This community support is what's keeping me sane right now! 🙏
@Carmen Diaz Welcome to the community! Your post really captures what we re'all going through with this broken ESD system. I just joined today after spending the last week in the same phone system hell trying to reach someone about my claim issues. It s'honestly both comforting and infuriating to see how many of us are dealing with identical problems. The fact that we ve'had to create an entire crowdsourced database of workarounds just to access basic government services is ridiculous, but I m'so grateful this community exists. I m'also planning to try the 8:00 AM strategy tomorrow - seems like that timing combined with uploading documentation to eServices first is the winning combination based on all the success stories here. The menu sequence 7→2→3 (that) keeps getting mentioned gives me hope there s'actually a reliable path through the automated maze. Good luck with your early morning call attempt! I ll'be setting my alarm for 7:59 AM too. It s'wild that we re'all becoming phone system ninjas together, but at least we re'supporting each other through this bureaucratic nightmare. Hoping we both break through tomorrow and can add our own success stories to help the next person! 🤞
Ella Knight
Just want to add that while your benefits are running out, make sure you're using all the free WorkSource resources. Their healthcare sector liaison can connect you with employers specifically looking for healthcare admin experience. They also offer free workshops on improving your resume, interview skills, and using LinkedIn effectively. These services remain available to you even after your UI benefits end. Also, don't forget the healthcare field has many adjacent sectors where your skills might transfer. Insurance companies, medical software vendors, and telehealth services are all growing areas that hire people with healthcare admin backgrounds.
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Julian Paolo
•I had no idea WorkSource had sector-specific liaisons! That's exactly what I need. I've been so focused on hospitals and clinics that I haven't really explored those adjacent industries you mentioned. I'm going to make an appointment with WorkSource this week and specifically ask about the healthcare liaison. Thank you!
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QuantumQuester
I'm in a very similar situation - my benefits are ending in about 3 weeks and I'm terrified. Reading through all these responses has been so helpful, especially learning about the Training Benefits program and WorkSource resources I didn't know existed. One thing I wanted to add that might help both of us: I found out that some community colleges have "rapid retraining" programs that are specifically designed for unemployed workers and can qualify for the Training Benefits. These are usually shorter-term programs (3-6 months) focused on in-demand skills rather than full degree programs. Also, if you're comfortable sharing, what area of WA are you in? I'm in the Seattle area and wondering if we're competing for the same limited healthcare admin positions, or if there might be opportunities in other regions we should consider. Hang in there - it sounds like there are more options available than either of us realized when we first started panicking about our benefits ending!
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Ava Williams
•Hi there! It's both reassuring and scary to know someone else is going through the exact same thing right now. I'm actually in the Tacoma area, so we might not be competing directly for the same positions - though you're right that healthcare admin jobs seem pretty limited everywhere right now. The rapid retraining programs sound really interesting! Do you happen to know which community colleges offer those? I've been looking at some online certification programs but wasn't sure if they'd qualify for the Training Benefits. It would be amazing if I could get into something that's only 3-6 months instead of having to commit to a full degree program. I'm definitely feeling more hopeful after reading everyone's responses here. When I first posted I thought I was just going to hit a wall when my benefits ended, but it sounds like there are actually several paths forward. Good luck to both of us - hopefully we can both find something before our benefits run out completely!
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