Social Security Administration

Can't reach Social Security Administration? Claimyr connects you to a live SSA agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the SSA
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the SSA drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Raj Gupta

i just wanna say ur inspiring me! im 58 and on disability and always wanted to finish my degree. maybe its not too late for me either

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It's definitely not too late! Check with your local community college - many have special programs for seniors or returning adult students. That's how I found out about these scholarship opportunities in the first place!

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This thread has been so helpful! I'm 64 and have been on SSDI for 8 years following a stroke. I've been hesitant to pursue any educational goals because I was afraid it might jeopardize my benefits or trigger unwanted reviews. Reading everyone's experiences, especially the distinction between scholarships (which don't count as income) versus work-study earnings (which do), gives me confidence to explore some online courses I've been interested in. My occupational therapist has actually been encouraging me to engage in mentally stimulating activities as part of my recovery. Ava, best of luck with your program - you're showing all of us that it's never too late to learn!

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One more important reason to maintain access: fraud prevention. By regularly checking your account, you can make sure no one has attempted to change your payment information. Unfortunately, Social Security fraud targeting seniors is increasingly common. The online account lets you verify that everything is still set up correctly and no unauthorized changes have been made.

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That's a really good point I hadn't considered. With all the scams targeting seniors these days, being able to verify everything is still correct provides peace of mind. I'll definitely work on getting his access restored. Thinking an in-person visit might be easiest as someone suggested.

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As someone who works with seniors on tech issues, I'd strongly recommend restoring his access. One thing I haven't seen mentioned yet is that having online access becomes crucial if he ever needs to appeal a decision or report changes in circumstances. The portal also lets you track the status of any requests or applications in real-time. For the recovery process, I'd suggest calling SSA early in the morning (around 8 AM) when wait times are typically shorter. If that doesn't work, the in-person office visit is definitely your best bet. Bring multiple forms of ID and any documentation related to his benefits. They can usually reset everything on the spot and help set up new security questions he'll actually remember. The peace of mind alone is worth it - especially given how difficult it can be to resolve issues without account access!

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This is really helpful advice, especially about the appeal process and tracking requests - I hadn't thought about those scenarios. The timing tip for calling early morning is great too. We'll probably try the in-person route first since it seems like the most reliable option based on everyone's experiences here. Really appreciate all the detailed responses from everyone - you've all convinced me this is definitely worth pursuing!

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When I went through this process, the SSA office told me they prefer appointments for survivor benefit applications because they're more complex. I tried to apply online and ended up having to go in person anyway. Just a heads up - their website says 60 days for processing but mine took almost 4 months before I saw the first payment! And they were backdated to my application date, so it was a big lump sum. Make sure you have enough savings to tide you over while waiting.

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I'm so sorry for your loss, and I understand how frustrating the SSA can be to deal with during an already difficult time. Based on what you've shared, you should absolutely qualify for survivor benefits from your first husband. The key requirements are that your first marriage lasted at least 9 months (yours was 12 years), and you're currently unmarried - which you are. Your brief second marriage doesn't disqualify you at all since it ended in divorce. The SSA only cares about your current marital status when you apply, not past marriages that ended. A few practical tips from my own experience: Make an appointment rather than calling - it's much more efficient. Bring certified copies of all documents (both marriage certificates, both divorce decrees, your birth certificate). The SSA may already have your ex-husband's death information in their system, but ask when you schedule. At 62, you'll get about 71.5% of the full benefit, but given what you said about your work record, this might still be your best option. The agent can run calculations to show you different scenarios. Processing can take several months, so apply as soon as you're ready. Hang in there - you've got this!

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This is such a compassionate and thorough response! I really appreciate how you acknowledged the difficulty of dealing with SSA during grief - that means a lot. Your advice about making an appointment instead of calling is spot on. I've wasted so many hours on hold. Do you know if all SSA offices handle survivor benefits equally well, or should I try to find one that specializes in them? I'm willing to drive a bit further if it means getting better service.

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When my wife hit FRA last year they suddenly DECREASED her survivor benefit without ANY WARNING!!! Said something about the 'family maximum' we never heard about before. And they gave us a $5,700 OVERPAYMENT notice!!! The whole system is DESIGNED to confuse people!!

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That's unfortunately a common scenario with family maximum situations, but it's unrelated to the OP's direct deposit question. Family maximum limits apply when multiple family members receive benefits on the same record, and it can cause surprising adjustments at certain age milestones. For the original poster, this shouldn't be a concern since their question is about direct deposit accounts for existing benefits, not about benefit calculations changing.

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I had a similar experience with SSA reps making changes I didn't request! When I called to update my address last year, they somehow also changed my withholding elections without me asking. It took three more calls to get it sorted out. For your situation, definitely call back and be very specific about what you want. I've found it helps to ask them to repeat back exactly what changes they're making before they process anything. Also, consider calling early in the morning (like right at 8 AM) - the wait times are usually shorter then. The good news is that direct deposit changes are usually pretty straightforward to fix once you get through to someone who knows what they're doing. Just be persistent!

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That's a great tip about calling right at 8 AM - I'll definitely try that! And yes, asking them to repeat back the changes sounds like a smart approach. It's frustrating that we have to be so careful about these things, but I guess that's just how it is with SSA. Thanks for the advice about being persistent too. I'm hoping I can get this resolved quickly since it really should be a simple fix.

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Eli Wang

Quick update - I called SSA yesterday using the Claimyr service I mentioned and got through in about 20 minutes. The agent confirmed that with the WEP/GPO repeal, you'll receive the higher of either your own benefit or the spousal benefit automatically. In my case, even though my own benefit was lower than 50% of my spouse's PIA, they still calculated and compared both options before determining which to pay me.

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That's really helpful to know - thanks for the update! I think I'll try the same approach. Did they process your application completely during that call, or did you need to provide additional documentation afterward?

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I'm in a very similar situation - CSRS retiree at 66, spouse already collecting SS, and I've been waiting for the WEP/GPO repeal to file. Reading through all these responses, I think I'll go with the hybrid approach: apply online first to establish that protective filing date, then use one of these callback services to speak with someone knowledgeable about the calculations. One thing I'm curious about - for those who've already gone through this process post-repeal, how long did it take from application to first payment? I know they say 3-5 months typically, but with all the CSRS folks applying after the repeal, I'm wondering if there are delays. Also, Christopher, make sure you have your W-2s from your federal employment years handy. Even though they shouldn't need them with the repeal, some agents still ask for documentation showing your covered earnings under Social Security during any non-CSRS employment you might have had.

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