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While looking for an attorney is certainly your right, I'd still recommend trying to resolve this on your own first. The appeal process for TWC cases is designed to be navigated without legal representation. The hearing officer will ask questions to get the facts and make a decision based on Texas law. Before hiring an attorney, consider: 1. Carefully reading your determination letter to understand exactly why you were denied 2. Gathering all documentation that proves your position was eliminated (emails, termination letter, severance agreement, etc.) 3. Making a list of witnesses who can testify that your job was eliminated 4. Practicing your explanation of why you believe the determination is incorrect If you still want an attorney after preparing these items, you'll be in a better position to evaluate whether they're knowledgeable about your specific situation.
I appreciate the detailed advice. You're right that I should get all my documentation in order regardless of whether I hire an attorney. The determination letter specifically says my employer claimed I violated company policy, which is completely false - it was definitely a position elimination. I have the reduction-in-force paperwork to prove it. Maybe I'll try preparing my own case while simultaneously looking into the attorney recommendations.
I'm also in the DFW area and went through a TWC appeal a couple years ago. While I didn't use the specific attorney mentioned by Brandon, I did find that having legal representation made a huge difference in my case. The employer's HR department brought their own legal counsel to the hearing, so I was really glad I wasn't going in alone. A few things that helped me during my search: - Ask potential attorneys about their specific experience with "misconduct" vs "job elimination" cases like yours - Find out if they'll attend the hearing with you or just prep you beforehand - Get clarity on what documents they'll help you gather vs what you need to provide Also, make sure to file your appeal within the 14-day deadline if you haven't already! The timeframe is strict. Good luck with your case - sounds like you have solid documentation to prove it was a RIF and not misconduct.
This is really helpful insight, thank you! I didn't realize that employers sometimes bring their own legal counsel to these hearings - that definitely makes me feel better about wanting to hire an attorney. I've already filed my appeal (just made the 14-day deadline), so I'm good there. Those are great questions to ask potential attorneys. I especially want to make sure whoever I hire will actually be on the call with me during the hearing, not just do prep work beforehand. The RIF documentation I have is pretty solid - official company memo about the restructure, my severance agreement, and emails from HR confirming my position was eliminated. Hopefully that will be enough to overturn this misconduct determination.
Based on everything you've shared, I think you have a good case. Make sure to provide TWC with these details about your tardiness reasons when they contact you. The fact that your final tardy was to take your child to school when your spouse couldn't is particularly relevant - TWC often recognizes family obligations as reasonable causes. If you do receive a denial, don't panic. The appeal process is straightforward: 1. Submit your appeal online or by mail within the 14-day deadline 2. Prepare a simple statement explaining why you believe the decision was incorrect 3. Gather any documentation supporting your explanation 4. Participate in the telephone hearing when scheduled Approximately 30-40% of initial denials are reversed on appeal, especially in cases like yours where the "misconduct" is debatable.
Thank you so much for all this information! I just got my first determination letter today and I was APPROVED! The letter said my employer didn't provide sufficient evidence that my tardiness rose to the level of misconduct. I'm so relieved. Now I just need to keep up with my work search requirements while I look for a new job.
That's fantastic news! Congratulations on getting approved. Your case is a perfect example of why it's worth fighting these determinations - TWC really does look at the specifics rather than just automatically denying anyone who was fired. Your good work history and legitimate reasons for the tardiness clearly made the difference. Good luck with your job search!
Congrats on getting approved! Your case gives me hope for others dealing with similar situations. It's really encouraging to see that TWC does take the time to evaluate each case individually rather than just automatically denying anyone who was terminated. Your experience shows how important it is to document everything and be prepared to explain the circumstances. For anyone else reading this thread who might be in a similar situation - don't give up if you get an initial denial. The appeal process exists for a reason and cases like this prove it can work. Thanks for sharing your outcome with the community!
This whole thread has been so educational! I'm dealing with a similar situation right now - got fired for violating break time policy (took a few breaks that went over by 10-15 minutes). Reading about @Yuki Ito getting approved gives me a lot more confidence about filing my claim. It s'clear that TWC really does look at whether something is actual misconduct versus just minor policy violations. Thanks everyone for sharing your experiences and advice!
This thread has been incredibly eye-opening! I've been dealing with the exact same voicemail text runaround for the past 3 weeks and was honestly starting to think I was going crazy. Every callback request just results in these barely audible recordings that sound like they were made inside a washing machine. My claim has been stuck on "additional documentation required" status but nobody can tell me what documentation they actually need! Reading everyone's experiences here is both maddening (that we're all dealing with this broken system) and reassuring (that I'm not alone). The fact that so many people have found success with the 7am calling strategy gives me real hope. I'm definitely going to try tomorrow morning and be very specific about my "documentation requirement clarification" issue instead of just saying "I need help with my claim." It's absolutely insane that we need a whole community playbook just to talk to someone about our own unemployment benefits, but I'm so grateful for everyone sharing their hard-won knowledge. The TWC system really does seem designed to exhaust people into giving up, but threads like this prove we can outsmart their bureaucratic maze when we work together!
@Miguel I completely understand that "going crazy" feeling! I went through the exact same thing with those washing machine quality voicemails - it's like they're intentionally making them impossible to understand. The "additional documentation required" status is especially frustrating when they won't tell you what documents they actually want. When you call tomorrow at 7am, definitely use that specific phrase "documentation requirement clarification" - from everything I've read in this thread, being super precise with the language really does make a difference in getting routed to someone who can actually help. Also make sure to have your claim number and any reference numbers from previous communications ready to go. This whole system is designed to wear us down, but seeing how many people have succeeded with the early morning strategy gives me hope we can all beat their ridiculous bureaucratic maze!
This entire thread has been such a lifesaver! I've been stuck in the same voicemail text nightmare for over 2 weeks now and was seriously starting to lose hope. My claim got flagged for some kind of "work search verification" issue and every callback request just gets me these muffled recordings that sound like someone talking through a pillow underwater. The success stories here are giving me so much motivation to keep trying. I had no idea about the "Silence Unknown Callers" setting potentially blocking actual callbacks - just checked and mine was definitely turned on! I'm going to try the 7am calling strategy tomorrow and be super specific about my "work search verification requirement" instead of just saying I have a claim problem. It's completely ridiculous that we need a whole community strategy guide just to access our own benefits, but I'm so grateful everyone is sharing what actually works. The fact that @Dylan and others have gotten through using these methods proves persistence and the right approach can beat their broken system. Will definitely update tomorrow after trying the early morning call - fingers crossed!
This thread has been absolutely incredible! As someone who just went through this exact process about a month ago, I can confirm everything everyone has shared here is spot on. I was in the same boat - totally confused about the "2x your unemployment" requirement and getting nowhere with TWC's website. My situation: WBA was $455, so I needed $910 in gross earnings. The key things that helped me were: 1) Tracking GROSS pay (not take-home) on my phone after each paycheck, 2) Keeping all pay stubs organized by date, 3) Calling exactly at 8:00 AM on a Tuesday (got through on the second try!), and 4) Having my claim number and exact WBA amount ready when I called. The whole call took about 12 minutes once connected, and they asked for my SSN, claim number, return-to-work date, and total gross earnings since starting my new job. Payment showed up in my account exactly 11 business days later - no email confirmation or anything, just had to wait and check my bank account. One thing I'll add that I haven't seen mentioned - the TWC rep told me this payment is actually pretty common but a lot of people never claim it because they don't understand the process. She said I was "smart to follow up on it" since it's basically money you've already earned just sitting there waiting. Definitely worth the effort to claim once you hit that 2x threshold! This thread should honestly be required reading for anyone dealing with TWC's waiting week requirements.
This is exactly the kind of detailed walkthrough that makes this thread so valuable! Thanks for confirming all the key points and sharing your specific timeline, Lucas. The fact that the TWC rep told you many people never claim this payment because they don't understand the process is both helpful and frustrating - it really highlights how poorly TWC communicates these requirements. Your 12-minute call breakdown is super useful too, especially knowing exactly what information they'll ask for. I'm definitely going to have my claim number and exact WBA ready when I make my call. The Tuesday at 8 AM strategy seems to be the winning approach based on multiple people's experiences here. It's wild that this informal conversation thread has become the best resource for understanding TWC's waiting week process! Really appreciate you taking the time to share your successful experience.
As a newcomer to this community, I just have to say WOW - this thread has been absolutely incredible! I literally just created an account because I found this conversation through Google when I was desperately trying to understand TWC's confusing waiting week requirements. I'm in almost the exact same situation as the original poster - just started a new job after 6 weeks on unemployment and was completely baffled by this "2x your unemployment" language. My WBA was $495, so I need to earn $990 gross before I can claim my waiting week. I'm currently at about $720 in gross earnings, so getting close! Reading through everyone's real experiences here has been like finding a goldmine of practical information. The tips about tracking gross earnings (not net!), calling at 8 AM sharp, having all documentation ready, and knowing it takes 10-12 business days for payment have given me such a clear roadmap. I've already set up a note on my phone to track my running total after each paycheck. It's honestly mind-blowing that this single community conversation is more helpful and informative than TWC's entire official website. The fact that their own reps tell people "you're smart to follow up on this" just proves how poorly they communicate these processes to claimants. Thank you all for taking the time to share your detailed experiences - you're literally helping people claim money they've rightfully earned but might otherwise miss out on due to TWC's confusing system!
Luca Romano
This thread has been such a lifesaver! I'm in my first week of unemployment and was already spiraling about work search requirements after trying to navigate the TWC website. The official guidance makes it sound like you need to have everything perfectly documented from day one, but reading everyone's experiences here has been so reassuring. The key insight that really helped me was understanding that during payment requests, you're just certifying that you DID complete your required work search activities - not entering all the detailed information. The detailed logging is mainly for your own protection in case of an audit later. I'm definitely going to start that Google Sheets system everyone's been recommending with columns for date, company, position, and application method. It sounds like the perfect balance of being thorough without being overwhelming. Thank you to everyone who shared their real experiences - this community is amazing for providing practical guidance that you just can't get from the official websites. Special thanks to @Isaiah Thompson for asking the question that clearly so many of us needed answered!
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Chloe Martin
•Welcome to the community! I completely understand that first-week anxiety - I went through the exact same thing when I started my claim a couple months ago. The TWC website really does make it seem like you need to have everything perfectly documented from the get-go, which is so stressful when you're already dealing with job loss. This thread has been amazing for clarifying that the main requirement is just honestly doing your work search activities and certifying them during payment requests. The detailed tracking is really just smart preparation for potential audits. That Google Sheets system is definitely the way to go - I've been using something similar and it takes literally 30 seconds to update after each application but gives so much peace of mind. You're going to do great navigating this system, especially with this supportive community to help answer questions!
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Brooklyn Knight
This whole thread has been incredibly educational! I'm new to unemployment benefits (just filed my claim this week) and was already feeling overwhelmed by the work search requirements after reading through the TWC website. The official documentation is so confusing - it really wasn't clear that there's a distinction between certifying that you completed your activities during payment requests versus maintaining detailed records for potential audits. Reading through everyone's real-world experiences has been way more helpful than any official guidance I've found. I love how this discussion evolved from @Isaiah Thompson's initial panic into this comprehensive resource that's probably going to help so many future claimants understand how this system actually works. I'm definitely going to implement that Google Sheets tracking system that multiple people have recommended - date, company, position, application method, and notes seems like the perfect setup. The key insight about keeping it simple but consistent really resonates with me. Thank you to everyone who took the time to share their experiences and practical advice. This community is amazing for cutting through government bureaucracy confusion and providing real, actionable guidance!
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