This is such a frustrating situation but unfortunately pretty common with TWC's system. A few things that might help speed up the process: 1. When you call back, ask specifically for the "Employer Services" department - they handle these employer mismatches and can often resolve it faster than general customer service. 2. Have your Social Security number, the INCORRECT employer name they have on file, and your CORRECT employer's full legal name and EIN ready when you call. 3. If your employer uses ADP, Paychex, or another payroll company, that might be what's showing up in TWC's system instead of your actual employer name. 4. Document everything - get reference numbers for your calls and ask for the rep's name/ID number. This helps if you need to escalate. The good news is once they fix the employer issue, your benefits should process normally. Don't let them tell you that you need to file a whole new claim - this should be correctable with the existing one. Keep requesting payments while they sort it out!

I went through this exact nightmare last year! TWC had me listed under some random construction company when I worked in healthcare. Here's what finally worked for me: First, complete the ID.me verification immediately online - don't wait for any mail. Go to ID.me/txworkforce and use your driver's license. This will at least get that roadblock cleared. For the employer correction, you need to be very specific when you call. Ask for a "wage record correction" and have your actual employer's Federal EIN number ready (it's on your W-2). The key is getting them to update your wage records in their system, not just your claim information. Also - and this is important - make sure you keep requesting your biweekly payments even while this is being sorted out. I made the mistake of stopping my payment requests thinking they wouldn't process anyway, and it caused additional delays when everything got fixed. The whole process took about 3 weeks for me, but I did get all my back payments once it was resolved. Stay persistent and don't let them close your case - keep calling until it's fixed!

One more tip that really helped me - I created a simple template for tracking each work search activity that includes: Date, Company Name, Position Title, Method (online application/email/in-person), Contact Person (if applicable), and Notes. This way if I ever get audited, I have all the details TWC might ask for in one organized place. Also, don't forget that you can count time spent researching companies and positions as part of your job search activities. If you spend significant time on a company's website learning about their culture, values, and open positions before applying, that preparation work can strengthen your application and shows you're being thorough in your search. Best of luck with everything - you've got this!

Another thing to keep in mind - if you're doing freelance or gig work while collecting unemployment, those activities can sometimes count toward your work search requirements too! Things like updating your profile on freelance platforms, bidding on projects, or networking with potential clients can qualify. Just make sure any income you earn gets reported properly to TWC. Also, I've found that keeping a bookmark folder in my browser with all the job sites I use regularly makes it much easier to stay organized with applications. Sites like Indeed, LinkedIn Jobs, ZipRecruiter, and company career pages. The faster you can navigate between sites, the more efficient your job search becomes! One last thing - don't sleep on local job placement agencies and staffing firms. Registering with them and meeting with recruiters definitely counts as work search activities, and they often have access to jobs that aren't posted publicly.

Just wanted to chime in as someone who recently went through this! I got the same ID.me verification email about 2 weeks ago and was super suspicious at first too. But it's definitely legit - TWC really does use ID.me now for identity verification. A few things that helped me: Make sure you have good wifi connection before starting, have your driver's license ready, and do it when you have about 30 minutes of uninterrupted time. The facial recognition part was actually kind of fun once I got over being nervous about it! My verification was approved within a few hours and my TWC account updated the next day. Don't let the horror stories scare you too much - most people get through it just fine, they just don't post about smooth experiences as much as the problematic ones. You've got this!

I went through the ID.me verification process about a month ago and wanted to share my experience since I see you got some great advice already! The whole thing took me about 25 minutes from start to finish. One thing that really helped was making sure I was in a well-lit room - I tried doing it initially in my dim kitchen and the facial recognition kept failing. Once I moved to a room with better lighting, it worked perfectly on the first try. Also, don't panic if the system seems to hang for a minute or two during processing - that's normal. I thought it had crashed but it was just working through the verification. My TWC account showed the update within about 36 hours after completing ID.me. The key is just being patient with the process and having all your documents ready before you start. Good luck!

" Null typically appears when'there s missing or incomplete information in your unemployment claim system. This could mean your payment request is pending review,'there s missing documentation, or the system'hasn t processed your latest information yet.'I d recommend checking your TWC account for any required actions or outstanding issues that need to be resolved. If everything looks complete on your end, definitely call TWC for clarification as Felicia suggested - they can see exactly'what s causing the null status in your specificcase.

I experienced the "null" status last month and it was frustrating! In my case, it turned out TWC needed me to verify my identity through their ID.me system even though I thought I had already done that during initial registration. Once I completed the additional verification, the null status cleared within 2-3 business days and my payments resumed normally. I'd also suggest checking if there are any work search requirements you might have missed - sometimes a null status can indicate incomplete weekly certifications. The key is logging into your TWC account and looking for any red flags or notifications in your dashboard before calling.

For anyone still struggling with ID.me email issues, another workaround I discovered is to temporarily disable any email filtering or security software you might have running. Sometimes antivirus programs or email security filters block automated emails from services like ID.me without sending them to spam - they just disappear completely. I had to pause my email security for about 10 minutes, then request the password reset, and the email came through immediately. Just remember to turn your security back on afterward! Also worth checking if your email provider has any "block suspicious emails" settings that might be interfering.

Just want to add another potential solution for anyone still having this issue - if you're using a custom domain email (like [email protected]), that might be part of the problem too. I had the same issue with ID.me emails not coming through on my business email, but they worked fine when I switched to a mainstream provider like Gmail or Yahoo. Something about how ID.me's email system interacts with smaller mail servers seems to cause delivery problems. If you absolutely need to use your custom domain email, try reaching out to your email hosting provider - sometimes they can whitelist specific sending domains on their end. But honestly, the path of least resistance is just using Gmail or Yahoo for government stuff like this. Frustrating that we have to jump through these hoops, but at least there are workarounds!