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btw make sure ur work search is all up to date b4 u file the new claim. they checked mine super carefully when i refiled
One final tip: When you successfully file your new claim after your BYE date, there will typically be a 1-2 week gap before payments resume. This is normal as they process your new application. Make sure you continue filing your weekly certifications during this period, even if the system shows your claim as pending. This ensures you'll receive all eligible payments once the new claim is approved.
any chance u can get anything in writing from coworkers who heard the racial slurs? that would help ur case big time. also check ur work email if u still have access - any evidence that u reported the issue before being fired would be super helpful to counter the misconduct claim.
Unfortunately I don't have access to my work email anymore, but I did text my supervisor right after one incident happened. I should still have that on my phone! As for coworkers, most are scared to get involved, but there is one who already left the company who might be willing to provide a statement. Great suggestion!
Quick update for those following - I've seen several similar cases recently get resolved within 9-10 weeks (still too long, but better than 12+). Make sure you're responding immediately to any mail or messages from UC. If you receive a questionnaire about your separation, return it within 24 hours if possible. This is also a good time to gather any documentation about the racial harassment - text messages, emails, names of witnesses, dates of incidents, and especially any proof you reported it before being terminated. One last tip: if you do need to appeal (hopefully you won't), request a hearing by telephone rather than in-person. The telephone hearings are typically scheduled 3-4 weeks sooner.
UPDATE: I used Claimyr this morning and actually got through to a person! The representative said my claim did go through but got flagged because of the late filing. She said the system automatically puts claims like mine into a review status, which is why I couldn't see it. She released the hold and said my claim should show up in my dashboard within 48 hours. I'll post another update when I see it. Thank you everyone for the help and advice during my panic mode!
UPDATE: I finally got in! Followed the detailed steps from @profile2 and waited until 2:30pm. System is working now. For anyone else having this issue - definitely do a full computer restart and try a different browser. Thanks everyone for your help!
Well the site's still not working for me and now I'm completely locked out until tomorrow. My claim is due TOMORROW. This is going to delay my payment, isn't it? I hate this system so much. Every time I think things are going smoothly something like this happens!!!
If you're completely locked out due to too many attempts, you might need to call for a PIN reset. Since your claim is due tomorrow, I'd suggest calling first thing in the morning. Ask specifically for them to both reset your PIN AND put a note in your file about the system issues so your payment won't be delayed. They can make exceptions for technical problems on their end.
Luca Esposito
my cousin works for PA careerlink and she says they got a whole department just to handle these kinda glitches lol
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Nia Thompson
•That's the Interface Resolution Unit, and they only handle backend issues. Individual claimants still need to contact the UC Service Center for account-specific problems.
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Sean O'Donnell
UPDATE: Issue RESOLVED! I followed the advice about checking my CareerLink data sharing settings and sure enough, that permission was turned off. I enabled it, then called UC using that Claimyr service (which actually worked really well). The agent confirmed they could now see my registration and manually cleared the red warning. She also noted my recall date exemption in my file to prevent future issues. Thanks everyone for your help! What a relief!
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Mateo Rodriguez
•So glad you got it fixed in time! This system causes so much unnecessary stress.
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StarStrider
•Great to hear! Make sure to continue filing your weekly certifications as normal, even with the work search exemption.
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