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One more thing to add - for phone hearings, they'll typically send you all the exhibits they plan to reference during the hearing ahead of time by mail or email. Make sure you review all of these documents carefully before your hearing. If you don't receive them at least 5 days before the hearing, call the UC service center right away to make sure they sent them to the correct address.
That's really good to know. I'll keep an eye out for those documents. I'm guessing they'll include the initial overpayment notice and my waiver request form? Should I also send them my financial documents ahead of time, or just have them ready for the hearing?
Yes, typically they'll include the overpayment determination, your waiver request, and any other relevant documents from your claim file. You should definitely submit your financial documents ahead of time - there should be instructions on how to do this included with your hearing notice. Don't wait until the actual hearing to present your evidence for the first time.
I had an overpayment waiver hearing in February. I chose the phone option because I didn't want to miss a full day of work. My advice: write down exactly what happened and practice explaining it clearly before the hearing. The referee interrupted me a lot and I got flustered and forgot to mention some important details. Definitely prepare notes to refer to during the call!
That's a great tip about preparing notes ahead of time. Was your waiver approved? How long did it take to find out the result?
I actually just got laid off too and haven't applied for UC yet. Thanks for posting about this card issue - I'm going to make sure I specifically ask about this when I file my claim! My old ReliaCard from 2023 expired a few months ago so I was gonna need a new one anyway.
Just a helpful tip for anyone dealing with PA UC payments and Money Network cards: you can set up direct deposit to your personal bank account through your UC dashboard online. It's much more convenient than dealing with these cards and any related issues. Look for the "Payment Information" section after logging in to your dashboard.
I had something similar happen last year and it turned out I had accidentally answered one of the weekly filing questions wrong and my claim got flagged. Once I finally got someone on the phone they fixed it in like 5 minutes! So frustrating we have to jump through all these hoops just to talk to someone. Hope your state rep comes through for you!
Whatever you do dont ignore it!!! My brother ignored his overpayment notices and they eventually added penalty interest and then sent it to collections!
Thanks everyone for the helpful advice. I'm going to: 1) Appeal the waiver denial and request a telephone hearing 2) Include ALL the financial documents suggested 3) Request a lower payment plan if the waiver doesn't work out 4) Look into whether the overpayment determination itself might be incorrect I'll update this thread after my appeal to let you know how it goes. Fingers crossed I can get this resolved before tax refund time!
Malia Ponder
this happened to me and my boyfriend last year!!! the trick is you HAVE to keep calling and calling until you get someone who knows what their doing. half the reps dont even know the proper procedures! eventually we got someone who knew about the emergency continuation of benefits during appeal and they fixed it in like 2 days. dont give up!!!
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Callum Savage
•That gives me hope! I feel like the rep I talked to yesterday was just reading from a script and didn't really know how to help with my specific situation. I'll keep calling until I find someone who knows about these relief options.
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Aliyah Debovski
I want to check in - were you able to get through to UC and request the Relief from Benefit Suspension? If they're still giving you trouble, consider contacting the Pennsylvania Unemployment Project or Community Legal Services as others suggested. They offer free assistance specifically for these situations and know how to navigate the system. Also, if your child has medical needs, make sure to document how the benefit interruption is affecting their care. This can be critical information for both your appeal and any emergency assistance applications.
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Callum Savage
•UPDATE: I finally got through this morning after trying for hours! I asked specifically for the Relief from Benefit Suspension form and mentioned the 3-year limit on collections. The supervisor I spoke with checked my file and said there might have been a mistake with my case. They're putting a hold on the recoupment while they review everything again! I should hear back by Monday. I'm still going to follow up with legal services just to be safe, but this is the first positive news I've had. Thank you all SO MUCH for your advice - I would never have known about these options otherwise.
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