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My cousin works in IT and she says clearing cache only works like 10% of the time when websites have problems. It's just what they tell people to get them off the phone. I had something similar happen last year but it was the blue payment history section that disappeared. They fixed it eventually but took like 2 weeks.
Update: PA UC just posted on their official Twitter that they're aware of the dashboard display issues affecting the progress bars. They expect it to be resolved by next Tuesday's maintenance. In the meantime, all claim information can be accessed through the individual menu options rather than the dashboard.
just had this happen!!! mine said issued tuesday and didnt hit my card til thursday afternoon. system is so broken anymore its ridiculous
UPDATE: My payment finally hit my card this morning! Looks like it was just a delay in the system. Thanks everyone for your help and reassurance - saved me from a total meltdown yesterday!
ya she won! took like 3 weeks to get the decision letter but they ruled in her favor and she got all her backpay at once. she said the hearing was only like 20 mins too.
Based on everything you've shared, especially finding that policy in your handbook about excused medical absences, I think you have a strong case. Make sure to address these key points at your hearing: 1. Present your medical documentation and positive flu test 2. Show evidence that you followed the proper call-off procedures 3. Highlight the handbook policy that medical absences should be coded differently 4. Calmly explain the timeline of events 5. Bring evidence of any communication with your employer about your illness Stay focused on the facts and don't let emotions take over, even if the employer representative says things you disagree with. The referee is looking at whether your final absences meet the legal definition of willful misconduct, and documented illness with proper notification generally does not. Good luck, and please update us after your hearing!
One more thing to be aware of - once you get your card, you'll need to activate it before you can access your funds. And if you want to transfer the money to your bank account instead of using the card, you can do that through the Money Network mobile app or website. There's usually no fee for ACH transfers to your bank, but it takes 2-3 business days. If you need the money faster, you can withdraw cash at an ATM (there may be fees depending on which ATM you use) or use the card for purchases.
McKenzie Shade
You can file your new claim up to two weeks before your benefit year end date. The system will process it to begin right after your current benefit year ends. This is actually the recommended approach to minimize gaps in payment. Regarding your base period for the new claim: Pennsylvania looks at the first four of the last five completed calendar quarters before you file. So depending on when exactly you worked those 6 weeks, they may or may not fall within the base period of your new claim. If you're concerned, you might want to speak with a UC representative to determine if your temp work will qualify for a new claim or if you might need to wait until those wages fall within a qualifying base period.
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Clarissa Flair
•That's really helpful, thank you! I'll file 2 weeks before my end date then. My temp job was from October-November 2024 so hopefully that falls within the right base period. This system is so complicated!
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Natalie Khan
One more thing to keep in mind: When you file your new claim, make sure to report all employment since the beginning of your current claim. The system will prompt you for this information. Accuracy is important as they will cross-check with employer tax records. Also, be prepared that your new claim may have an "open issue" period while they verify your employment history. This is standard procedure for new claims where there was partial employment during the previous benefit year. Keep filing your weekly certifications even if payments are temporarily delayed during this verification process.
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Clarissa Flair
•Thank you! I'll make sure to have all my employment info ready. I appreciate everyone's help with this. The PA UC system is way more complicated than I realized when I first applied.
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