


Ask the community...
Just to update on a few points raised in this thread: 1. Contacting your state representative can indeed help. Their offices often have dedicated contacts at PA UC who can inquire about stuck claims. 2. The "financial hardship" notation can help in some cases, though there's no official fast-track process. 3. When a determination is made, you typically receive a notification in your dashboard and by mail, though some claimants report seeing payments processed before any formal notification. 4. If your claim involves specific issues like employment verification, separation eligibility, or able/available questions, the review timeframes can vary significantly. What was the initial issue with your claim that led to this escalation? That might help predict your timeline better.
The initial issue was related to my job separation. My employer initially contested my claim saying I quit, but I was actually laid off due to budget cuts. I submitted documentation proving this, and that's when they said it needed further review. I guess that falls under the "separation eligibility" category you mentioned? I'll try contacting my state rep tomorrow - thanks for that suggestion!
Hey there! I'm dealing with something similar right now - been waiting about 6 weeks since they told me my case was escalated. Reading through everyone's experiences here is both reassuring and terrifying at the same time! It sounds like the timeframes are all over the place, which is so frustrating when you're trying to plan your finances. I'm curious - has anyone had luck with the PA CareerLink offices? I've been thinking about going in person to see if they can provide any additional help or insight into what's happening with escalated cases. Sometimes face-to-face contact can move things along faster than phone calls. Also, for those who eventually got their determinations - did you notice any pattern in timing? Like did it tend to happen on certain days of the week or times of the month? I know it's probably random, but when you're checking your account obsessively every day, you start looking for any kind of pattern! Hang in there everyone - this process is absolutely brutal but it sounds like most people do eventually get their resolution.
I actually tried going to my local CareerLink office about 3 weeks ago when I was at the 5-week mark! The staff there were really sympathetic but honestly couldn't do much more than what you can do online. They did help me double-check that all my documentation was properly uploaded and showed me how to navigate some parts of the dashboard I hadn't noticed before. The woman I spoke with said she sees a lot of people in our situation and mentioned that escalated cases seem to get resolved in "waves" - like they'll process a bunch at once rather than individually. She couldn't give me specifics but said she's noticed people getting determinations more often mid-week (Tuesday-Thursday) rather than Mondays or Fridays. Could totally be coincidence though! It's definitely worth a visit if you have time - even if they can't speed things up, at least you'll know for sure that everything on your end is in order. Plus it felt good to talk to someone in person who actually understood the system instead of just waiting on hold forever.
That's correct. The first payment typically requires additional treasury processing which adds 3-5 business days. Subsequent payments are generally much faster.
Filed my claim 3 weeks ago and still waiting... this thread is both helpful and terrifying lol. At least now I know I'm not alone in this mess. The fact that people are waiting 2+ months is insane. I've been doing all my weekly certifications and work search activities religiously just in case. Fingers crossed I don't hit any of those mystery "open issues" that seem to add months to the process 🤞
Hey Raúl, I went through something similar last year with 4 open issues and I know how stressful it is when rent is due. Here's what helped me get through it faster: Call the UC service center first thing in the morning (8 AM sharp) - I had better luck getting through early. Also, when you do get someone on the phone, ask them to look at ALL your issues at once rather than addressing them one by one. For the identity verification, if you haven't done ID.me yet, do that ASAP - it's usually the quickest one to resolve. For the job search issue, make sure you have detailed records of where you applied and when. And for the employer dispute about hours, gather any pay stubs or documentation you have showing your actual hours worked. The good news is once they resolve everything, you'll get all your back pay in one shot. Hang in there - I know it sucks but you will get through this!
I'm dealing with a similar situation right now - 3 open issues on my claim and it's been 4 weeks without payment. From what I've learned talking to other people in the same boat, you unfortunately do need all issues resolved before they'll release any money. The system basically puts a hold on everything until each issue is cleared. One thing that helped me was organizing all my documentation before calling. For your employer dispute about hours, gather any pay stubs, timesheets, or W-2s that show your actual hours. For the ID verification, complete the ID.me process if you haven't already - that one tends to get resolved fastest. I know it's frustrating when rent is due, but keep filing your weekly claims even though you're not getting paid yet. Once everything is resolved, you'll get all the back pay you're owed. Have you tried calling right at 8 AM when they open? I had better luck getting through early in the morning.
Thanks for sharing your experience Zoe! 4 weeks is already way too long. I'm definitely going to try calling at 8 AM sharp tomorrow - seems like that's the consensus from everyone here. I've got most of my documentation ready but I'm still confused about that fifth issue with the weird code. Did you ever have any issues that you couldn't understand what they were asking for? Also, have you had any luck getting through to someone recently or are the wait times still crazy long?
Since your benefit year is still active (it lasts 52 weeks from the initial filing date), you don't need to file a new application. You'll just restart weekly certifications. But everyone is correct that you'll need to address the job separation issue. Based on PA UC regulations, if the employer significantly changed the terms of employment (hours, pay, duties, location) from what was agreed upon at hiring, this can qualify as "necessitous and compelling" reason to quit. Documentation is key - emails, offer letter, texts about the job duties versus what was actually assigned. When you certify, be ready for there to be a delay while they investigate the separation. And you will likely need to complete the work search requirements again (applying to at least two jobs and completing one work search activity each week).
Thank you so much for the detailed explanation! I've gathered all my emails and the offer letter showing what the job was supposed to be versus what it actually was. I'm going to try getting through on the phone to explain my situation before restarting my certs. I'm already applying to new jobs anyway so the work search requirement shouldn't be a problem.
Just want to add - if you do end up having to wait during their investigation, you might want to look into your local food banks and assistance programs to help bridge the gap. I had to do this during my 6-week wait and it really helped. Also, don't let them intimidate you if they initially deny your claim. The appeals process exists for a reason and many people win on appeal even after being denied initially. Keep all your documentation organized and be persistent. Good luck!
Alice Coleman
One more important thing - if your financial situation is dire while waiting, you may qualify for emergency assistance through your county assistance office. This won't impact your unemployment claim and can help with basic needs while your case is pending. You can apply online through COMPASS.
0 coins
Marcus Patterson
•Thank you - I didn't know about this option. Things are definitely getting tight financially so I'll look into this too. Appreciate all the help everyone has offered here.
0 coins
Arjun Patel
I'm going through the exact same nightmare right now! Filed my claim in November 2024, had my hearing in March, and it's now been 6 weeks with absolutely nothing. The worst part is my dashboard still shows "pending hearing decision" but when I try to call, I either get hung up on or told they can't give me any timeline updates. I've been trying the 8am calling strategy but haven't gotten through yet. Reading all these responses gives me some hope that I'm not alone in this mess. I'm definitely going to try contacting my state rep tomorrow and maybe look into that Claimyr service too. This whole system is beyond broken when people are waiting 7+ months for basic unemployment benefits!
0 coins