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I'm in almost the exact same boat! Got laid off in December with a $13,500 severance and my PA UC claim has been stuck on "severance package letter" for 7 weeks now. I've been filing weekly claims religiously but haven't seen a penny yet. Reading through all these responses has been a huge relief - I was starting to think my case was lost in the system forever! The insider info from the former examiner about potential discrepancies between employer-reported info and uploaded documents really opened my eyes. That might explain why some cases take way longer than others. I've been trying the 8 AM Tuesday/Wednesday calling strategy mentioned here and actually got through once last week, but the agent said she couldn't access my file and transferred me to another department where I got disconnected. SO frustrating! One thing I noticed that might help others - when I log into my PA UC account, under the "Payment History" section it shows all my weekly claims as "Pending - Open Issues" rather than just "Pending." Not sure if that means anything different, but thought I'd mention it. Has anyone had success getting their local state representative's office involved? I'm getting desperate and wondering if that might help move things along faster than waiting for the phone lottery.
Seven weeks is absolutely brutal - I feel your pain! The fact that you got through once but then got transferred and disconnected is so typical of their system. That "Pending - Open Issues" status you mentioned is actually different from regular "Pending" - it usually means there's a specific flag on your account that needs examiner review. Regarding state representatives, I've seen a few people mention success with that route. From what I understand, their offices have direct contacts at PA UC who can sometimes expedite cases that have been stuck for extended periods. Since you're at 7 weeks, that might be worth trying alongside the phone calls. The discrepancy theory from the former examiner really makes sense for cases like ours that are taking unusually long. Have you considered reaching out to your former employer's HR department to ask exactly what severance information they reported to PA UC? That way you could compare it to your documentation and potentially identify any mismatches before you talk to an examiner. Keep hanging in there - it sounds like once these cases finally get reviewed, the back payments come through relatively quickly. The waiting is just absolutely brutal when bills keep coming!
I'm dealing with this exact same issue right now! My PA UC claim has been stuck on "severance package letter" for about 6 weeks after getting a $20K severance package from my tech job. Reading through all these responses has been incredibly helpful - especially the insider info from the former examiner about potential discrepancies between what employers report and what we upload. Based on what everyone's shared, it sounds like the key is getting through to an actual examiner who can manually review and calculate the severance allocation period. I've been trying the Tuesday/Wednesday 8 AM calling strategy with mixed results, but I'm going to keep at it. One thing I wanted to add that might help others - I discovered you can also try calling the "Employer Services" line and explaining that you need help with a claimant issue. Sometimes they can transfer you directly to the right department and bypass some of the busy signals on the main claimant line. Also, for anyone still waiting like we are - I contacted my former employer's HR department to get the exact details of what they reported to PA UC about my severance. Turns out there was a small discrepancy in the dates that might be causing the delay. Might be worth checking if you've been stuck for more than 4-5 weeks. Keep filing those weekly certifications everyone! From everything I've read here, we'll eventually get all the back pay once this gets sorted out. The system is broken but it does eventually work.
The Employer Services line tip is brilliant - I never would have thought to try that route! I'm definitely going to give that a shot tomorrow morning. Six weeks is way too long to be stuck on this, especially with a $20K severance that's probably going to delay your benefits for quite a while once they finally calculate it. Your point about checking with HR for discrepancies is really smart too. After reading the former examiner's insights about mismatched information being a major cause of delays, it makes total sense that even small date differences could gum up the works. I should probably reach out to my old employer as well to see if there are any inconsistencies. It's frustrating that we all have to become detective-investigators just to get our legitimate benefits processed, but at least we're sharing strategies that actually work. Thanks for the practical tips - hopefully one of us breaks through soon and can report back with good news!
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Glad everything worked out for you! This is a perfect example of how reporting partial work should go. Your experience will definitely help other people in similar situations. Just curious - did you have to manually add your new employer to the system when filing, or was it already in their database? I'm starting a new job soon too and wondering if I should expect any hiccups with that part of the process.
I had to manually add the new employer - it wasn't in their system yet. It was pretty straightforward though, just had to enter the company name, address, and my supervisor's contact info. The only tricky part was making sure I had the exact business address since some companies have different mailing vs physical addresses. I'd recommend having your offer letter or any paperwork handy when you file just in case you need those details!
This is such a helpful thread! I'm in a similar situation where I just accepted a job offer and start next week. Reading through everyone's experiences really clarifies the process. One quick question - when you report the gross pay for orientation, do you estimate what you think you'll be paid or wait until you know the exact amount? My orientation is this Friday but I won't know the exact gross amount until after taxes are calculated on my first paycheck.
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This exact same thing happened to me two weeks ago! I was freaking out because my filing date was the next day and I kept getting that "not verified through ID.me" error. Turns out it was just a browser cache issue. Here's what worked for me: 1. Completely close your browser 2. Restart it and go to the PA UC site in incognito/private mode 3. Log in fresh - don't use any saved passwords or autofill 4. The ID.me verification should work normally If that doesn't work, try a different browser entirely. I was using Safari and it kept giving me the error, but when I switched to Chrome it worked perfectly. The PA system is so glitchy after their updates but at least these workarounds usually fix it without having to call and wait on hold for hours!
This is exactly what I needed to hear! I'm dealing with this same nightmare right now and my filing deadline is tomorrow. I've been using Safari and getting that same error message despite being verified for months. Going to try Chrome right now and see if that fixes it. It's so reassuring to know this is just a browser/cache issue and not something wrong with my actual verification status. The PA UC system really needs to get their act together with these glitches after every update - it causes so much unnecessary stress when people are already dealing with unemployment. Thank you for breaking down the exact steps!
I've been following this thread and wanted to share my experience from last week! I had the exact same ID.me verification error pop up right before my filing deadline. Like everyone else, I was completely verified and had been filing successfully for months. The incognito browser trick that @system_expert mentioned worked like a charm for me too! For anyone still struggling with this, here's my step-by-step process that worked: 1. Close ALL browser windows completely 2. Open a new incognito/private browsing window 3. Go directly to the PA UC website (don't use bookmarks) 4. Log in manually without using saved passwords 5. The ID.me verification should work normally If that fails, definitely try a different browser entirely. It's ridiculous that we have to jump through these hoops because of their system glitches, but at least these workarounds save us from those brutal phone wait times. The PA UC system really needs to fix these recurring issues after their updates - it causes unnecessary panic when people are already stressed about their benefits!
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UPDATE: Just wanted to let everyone know the money showed up on my card this morning (Monday)! So it took exactly one business day after the payment date. Going to switch to direct deposit now though - thanks everyone for your help!
nice! glad it worked out
Glad to hear it worked out for you! That's actually pretty fast - one business day is on the quicker side. Smart move switching to direct deposit though. I made the switch last year and it's so much more reliable. No more worrying about card issues or fees, and the money hits your account the same day as the payment date usually. Hope your claim continues to go smoothly!
That's great to hear! I'm actually new to this whole UC system and was wondering - when you switch to direct deposit, does it take effect immediately for the next payment or is there a delay? I'm considering making the switch too but don't want to miss a payment cycle if there's a waiting period.
Rajan Walker
Since others have covered the waiting period and expedited process, I want to add some practical advice for stretching your money while waiting: 1. Contact all your creditors (credit cards, utilities, car payment, etc.) and explain your situation. Many have hardship programs that can defer payments for 1-3 months without penalties. 2. If you have a mortgage, contact your lender about forbearance options. 3. For utilities, ask about budget billing or emergency assistance programs. 4. Check with local community action agencies in your county - they often have emergency rent assistance. 5. Food banks are not just for the homeless - they're specifically designed to help people in temporary financial crisis like unemployment. These steps can help you stretch whatever resources you have while waiting for UC to come through with your benefits.
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Jungleboo Soletrain
•This is incredibly helpful, thank you so much. I'm going to start making these calls today. I was honestly too embarrassed to call my creditors, but you're right - better to be proactive than let everything default.
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Andre Laurent
Hey Jungleboo, I feel for you - I'm in almost the exact same situation right now. Been waiting 4 weeks for my claim to be approved after getting laid off from my retail job. The stress is unreal, especially watching bills pile up while you're just stuck waiting. One thing that helped me was setting up a spreadsheet to track all my expenses and see exactly where I could cut back. Also, don't forget about your local library - they often have job search resources, free internet, and sometimes even financial counseling services. I've been doing gig work (DoorDash, Instacart) just to get some cash flow while waiting. It's not much but it helps with groceries and gas. The income might affect your UC benefits calculation slightly but at least you're not going completely without money. Keep your head up - sounds like you're doing everything right with the weekly certifications and staying on top of calls. This system is broken but it will eventually come through.
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