Just wanted to chime in as someone who went through this exact nightmare last year! My employer also tried to claim I quit when I was clearly laid off during downsizing. The whole process took about 3.5 weeks, but I got approved once they reviewed all my documentation. A few things that helped me: 1) I kept a detailed log of every interaction with my employer leading up to the layoff, 2) I saved screenshots of any company communications about restructuring, and 3) I contacted my former coworkers who were also laid off to see if they'd be willing to provide statements if needed (I didn't end up needing them but it was good to have as backup). The waiting is absolutely brutal especially when bills are due, but hang in there! Your documentation sounds solid and the fact that you have multiple pieces of evidence (termination letter, supervisor texts, company email) puts you in a really strong position. Also definitely keep filing those weekly claims - I almost forgot one week and it would have been a huge hassle to fix later. Rooting for you!

Just went through this exact situation 2 months ago! My employer also incorrectly reported that I quit when I was actually laid off during a company restructuring. The whole process was incredibly stressful, but I eventually got approved after about 3 weeks. A few things that really helped me: 1) I made sure to upload EVERY piece of documentation I could find - not just the obvious stuff like termination letters, but also any emails about the restructuring, calendar invites for layoff meetings, even photos of any paperwork they gave me during the exit process. 2) I wrote a detailed statement explaining exactly what happened, with dates and names of people involved. 3) Most importantly, I kept filing my weekly claims religiously even though it felt pointless at the time. When I finally got approved, I received all the back pay for those weeks. The waiting is absolutely brutal when you're stressed about money, but your documentation sounds really strong - termination letter + supervisor texts + company email should definitely work in your favor. Stay persistent and keep advocating for yourself!

UPDATE: I called Money Network directly using the number someone posted here. Turns out my card was sent to an old address even though I updated my address with UC! They're sending me a new one with expedited shipping that should arrive by Monday. Thanks everyone for your help!

So glad you got it resolved! This is exactly why I always recommend calling Money Network directly instead of waiting around. The address sync issue between PA UC and the card company is super common - happened to me twice. For anyone else reading this, always double-check that your address is correct in BOTH systems. And definitely get that direct deposit set up once your card arrives so you don't have to go through this stress again!

I just wanted to add some perspective as someone who's been through multiple UC issues over the years - the "missing wages" flag is actually one of the more straightforward issues to resolve once you get through to someone. Unlike overpayment issues or work search problems, wage discrepancies are usually pretty clear-cut from the system's perspective. What's likely happening is that PA's system does automated cross-checks between your reported wages and employer quarterly filings, and when there's any timing mismatch or delay in employer reporting, it triggers this flag as a precaution. The good news is that once a human reviews it, they can usually see immediately if it's just a reporting timing issue versus an actual discrepancy. For those calling Monday morning - if you can't get through at 8 AM, try again around 10:30 AM. Sometimes there's a second wave of availability after the initial morning rush dies down. And definitely keep detailed notes of when you call and what you're told - it helps if you need to call back. Hang in there everyone - this really does seem to be affecting a lot of people right now, which suggests it's a system issue that will get sorted out relatively quickly once the backlog clears.

I'm going through this exact same situation right now! The "missing wages" issue just appeared on my account yesterday and I've been panicking all morning. Like everyone else here, I haven't worked since my layoff and was collecting without any problems until now. Reading through all these responses has been incredibly helpful - it's both reassuring and nerve-wracking to see so many people dealing with this at the same time. The theory about quarterly reporting deadlines makes a lot of sense since we're all experiencing this around the same timeframe. I'm definitely going to follow the advice about calling Monday at 8 AM sharp, and I'll try the backup time of 10:30 AM if I can't get through initially. It's encouraging to hear that most of these cases get resolved in the claimant's favor, even though the waiting period is stressful when you're depending on those payments for basic expenses. Thanks to everyone who shared their experiences - knowing we're not alone in this and that there's a good chance of getting it resolved quickly is helping me stay calmer about the whole situation. I'll make sure to keep filing my weekly claims and will report back on how the phone call goes. Fingers crossed for all of us dealing with this!

UPDATE: We finally got through to someone! My husband tried the Claimyr service that was suggested here and got connected to a UC rep in about an hour. The rep said there was a backlog of PIN mailings and verified his identity over the phone, then helped him set up a temporary PIN so he could file while waiting for the mail. He was able to file for all the missed weeks too. Such a relief! Thanks everyone for your help and suggestions!

So glad to hear you got it resolved! This thread is super helpful for others dealing with the same issue. I'm bookmarking this for future reference since it seems like PIN delays are becoming more common. It's crazy that we need third-party services to reach our own state agencies, but whatever works! Hope your husband's claim process goes smoothly from here on out.

I used Claimyr last month to get through to PA UC about a similar issue - had a part-time job while on benefits and needed to clarify something. Got connected in like 20 minutes when I'd been trying for days on my own. Worth it just for the peace of mind knowing your benefits won't suddenly stop.

That's great news that you got through and confirmed everything! Really shows how important it is to actually talk to someone instead of just guessing. I'm dealing with something similar right now - got laid off from my job at a hotel but they said they'll call me back when busy season starts again in May. No official letter yet though, just verbal promise from my manager. Should I wait for the written recall letter before uploading anything or is there another way to document this kind of situation?