New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



Fox KTVUABC 7CBSSan Francisco Chronicle

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Good luck! These hearings are stressful but totally winnable if you have your documentation together.

0 coins

I just went through this process a few months ago and won my case! Here's what really helped me: 1) Practice explaining your case out loud beforehand - you'll be nervous and it helps to have rehearsed your key points. 2) Have a simple outline written down with your main arguments and the order you want to present them. 3) When they ask about the "misconduct," focus on the specific policy they claim you violated and whether you actually received proper training or warning about it. 4) Most importantly for retaliation cases - be very clear about the exact dates. When did you file the safety complaint vs when did disciplinary actions start? That timeline gap is crucial evidence. The hearing officers are actually pretty fair in my experience, they just want to understand what really happened.

0 coins

This is incredibly helpful advice, thank you! I'm definitely going to practice explaining my case out loud - you're right that nerves will probably make me stumble over my words. Quick question about the timeline: my safety complaint was filed on March 15th and they started giving me "performance issues" write-ups starting March 22nd, then terminated me April 3rd. Does that one week gap seem like strong evidence of retaliation? Also, did you have a lawyer or represent yourself?

0 coins

I went through this exact situation about 6 months ago! Got laid off in July, accepted an offer in August but couldn't start until September due to their onboarding timeline. NYS DOL was totally fine with it - I collected benefits for the full 5 weeks between accepting the offer and starting work. The case worker I eventually spoke with explained that you're considered unemployed until you receive your first paycheck, regardless of having a future start date. Just make sure to keep applying to other jobs during your weekly certifications (I did 3-4 applications per week) and be completely transparent about your situation. The anxiety about filing was way worse than the actual process. You've got a 7+ week gap which is plenty of time to justify benefits. Don't leave money on the table that you're entitled to!

0 coins

This is so encouraging to hear! The 5-week gap you had is very similar to my situation. I really appreciate you mentioning that the anxiety about filing was worse than the actual process - I've been overthinking this for days when I should have just applied already. Your point about not leaving money on the table that I'm entitled to really hits home. With a 7+ week gap, I'm definitely going to file this week. Thanks for sharing your experience and the reminder to stay transparent throughout the process!

0 coins

I'm in almost the exact same situation! Just got laid off two weeks ago and accepted an offer yesterday, but they can't start me until March 1st due to their quarterly training program. Reading through everyone's experiences here has been incredibly reassuring. It sounds like the consensus is clear: be honest about the pending job offer when filing, maintain genuine availability for other immediate work opportunities, and keep up with the required job search activities until you actually start working. The fact that so many people have successfully navigated this with NYS DOL gives me confidence to file my claim this week. Thanks to everyone who shared their stories - this thread is a goldmine of real-world experience that you just can't find in the official documentation!

0 coins

I'm so glad I found this thread too! I was in a very similar situation about 4 months ago - got laid off and then had a 6-week wait before my new job could start due to security clearance processing. The whole experience taught me that NYS DOL really does understand these timing gaps are common in today's hiring process. One thing that helped me was keeping a detailed log not just of my job applications, but also of any communication with my future employer about the start date. It showed I was being proactive about both my immediate needs and my future employment. The weekly certifications became routine once I got into the rhythm of it. Your March 1st start date gives you plenty of time to collect benefits - definitely don't hesitate to file! The peace of mind of having some income during the wait was invaluable.

0 coins

I'm just getting started with my own forfeit days situation (got the determination letter yesterday for 25 days!) and honestly was feeling pretty hopeless about it until I found this thread. Reading through everyone's experiences has been incredibly reassuring - it sounds like as long as I keep doing my weekly certifications religiously, I will eventually start getting payments again once the forfeit period ends. 25 days means I'm looking at about 5 weeks of $0 payments, which is going to be really tough financially, but at least now I know there's an actual end date to work toward. I'm definitely going to follow all the advice here: set up that countdown calendar, keep certifying every week no matter what, document everything with screenshots, and stay current on work search requirements. It's so frustrating that the NY unemployment system makes this process so confusing and provides basically zero clear guidance, but thankfully this community has all the real information we actually need. To everyone else currently dealing with forfeit days - it's really comforting to know we're all in this together and that there IS light at the end of the tunnel if we just stick with the process!

0 coins

Angelica, I'm so sorry you got hit with 25 forfeit days - that's definitely on the longer side and I can imagine how overwhelming that must feel! But you're absolutely taking the right approach by planning to stick with the weekly certifications. I just finished my own forfeit period a couple months ago (had 22 days) and I can confirm that payments DO resume automatically once you've served your time, as long as you keep up with those weekly certs. 5 weeks is going to feel long, but honestly having this thread and everyone's advice makes such a difference. The countdown calendar was a lifesaver for me mentally - crossing off each day really helped make it feel like progress instead of just endless waiting. One extra tip based on my experience: if you're doing any kind of part-time or gig work during your forfeit period to help make ends meet, be extra careful about reporting every single penny. They're definitely watching accounts that have had previous issues more closely. You're starting this process with way more knowledge than most of us had, so you're already ahead of the game. Hang in there - we're all rooting for you!

0 coins

I'm currently on day 3 of my own 16 forfeit days and this thread has been absolutely life-saving! I was seriously panicking about whether to keep certifying every week when I'm literally getting nothing, but reading everyone's experiences here has given me so much confidence to push through. The countdown calendar idea that keeps coming up is genius - I just made one and seeing that I only have 13 days left makes this feel way more doable. It's honestly insane how the NY unemployment system gives you basically zero guidance about what to do during forfeit periods, but this community has provided all the real answers I desperately needed. I'm following everyone's advice to the letter: documenting everything with screenshots, keeping up with work search requirements, and most importantly remembering that this is temporary punishment, not permanent loss of benefits. To everyone else currently serving forfeit days - this thread proves we're definitely not alone in this mess and that there really is light at the end of the tunnel if we just stick with the process! Thanks to everyone for sharing their stories - it's making this so much more manageable knowing we're all supporting each other through this bureaucratic nightmare.

0 coins

I want to add one more important point that hasn't been mentioned yet - make sure you understand the difference between gross and net earnings when reporting to NYS Department of Labor. You need to report your gross earnings (what you made before expenses), not what you actually took home after gas, wear and tear on your car, etc. So if you made $100 doing DoorDash deliveries but spent $20 on gas, you still report the full $100 on your weekly certification. The expenses can only be deducted later when you file your taxes, not when you're calculating your weekly UI benefit reduction. I made this mistake early on and had to call to clarify with an agent. It's a common misconception that trips people up!

0 coins

Wow, thank you for clarifying that! I definitely would have made the same mistake and reported my net earnings instead of gross. That's such an important distinction that could really mess up someone's claim if they get it wrong. I'm going to make a note of this - report the full amount I earn from gig work before any expenses, then handle the expense deductions separately at tax time. Really appreciate everyone sharing their experiences here, it's making me feel much more confident about doing this the right way!

0 coins

Another thing to consider is keeping documentation of your job search activities separate from your gig work schedule. I recommend using a calendar or planner to block out specific times for job applications, interviews, and networking - this way if NYS Department of Labor ever questions your availability for full-time work, you can show that you're actively dedicating substantial time to finding permanent employment. I typically spend mornings on job search activities and save gig work for afternoons/evenings. Also, when you do land interviews, make sure you're available and not committed to gig work during those times. It shows you're prioritizing your job search over the temporary gig income, which is exactly what unemployment benefits are designed to support.

0 coins

This is such great advice about documenting your job search separately! I'm new to this whole situation and honestly feeling a bit overwhelmed trying to balance everything. The idea of using a calendar to block out dedicated job search time versus gig work time is really smart - it would definitely help me stay organized and show I'm serious about finding permanent work. I'm wondering though, do you think it matters what type of jobs I'm applying for in relation to the gig work I'm doing? Like if I'm applying for office jobs but doing food delivery, would that look inconsistent to NYS Department of Labor? I want to make sure I'm approaching this the right way from the start.

0 coins

Just wanted to add that you can also check your benefit information by calling the Tele-Claim line at 888-581-5812. It's automated and available 24/7, so you don't have to deal with hold times. When you call, have your SSN ready and follow the prompts - it will tell you your remaining benefit balance, weeks left, and benefit year end date. I find this quicker than navigating the website sometimes, especially when the portal is being slow or glitchy.

0 coins

This is such a helpful tip about the automated line! I had no idea there was a 24/7 option that could give you all that info without waiting on hold. @Lucy Taylor do you know if that same automated system can tell you about any pending issues with your claim, or is it just for basic benefit info? I ve'been worried there might be some flag on my account that s'preventing payments but I haven t'been able to get through to ask anyone about it.

0 coins

@Lucy Taylor The automated line is mostly for basic benefit info - balance, weeks remaining, last payment date, etc. For pending issues or claim flags, you d'still need to speak to a representative. However, the system will sometimes give you a message if there s'a problem that s'blocking payments, like your "claim requires review or" something similar. If you re'worried about account issues, you might want to try that Claimyr service that @Misterclamation Skyblue mentioned earlier - seems like it could save you from the phone wait nightmare when you need to talk to someone about more complex problems.

0 coins

Another thing to keep in mind - if you're worried about running out of benefits, start documenting everything now! Keep detailed records of your job search activities, any part-time work you do, and save all your weekly certification confirmations. If you end up needing to file a new claim after your benefit year expires, having organized records will make the process much smoother. Also, consider reaching out to your local American Job Center (formerly One-Stop) - they often have career counselors who can help with job search strategies and might know about local hiring events or training programs that could help you land something before your benefits run out.

0 coins

This is excellent advice about documentation! I learned this the hard way when I had to file a new claim last year. @Isabella Oliveira do you happen to know if the American Job Centers can also help with understanding unemployment benefit rules? I ve'been so confused about things like what counts as suitable "work and" whether I can turn down jobs that pay significantly less than my previous salary. It would be great to talk to someone in person who actually knows the NY unemployment system instead of trying to decipher the website or wait on hold forever.

0 coins

Prev1...979899100101...1378Next