New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Make sure you request the hearing be conducted in writing if you're not comfortable speaking. You have that right and sometimes it's easier to present your case clearly in a written statement with all your evidence attached.

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I went through this exact situation about 6 months ago and won my appeal! The most important thing is to create a timeline showing exactly what you reported each week versus what you actually earned. I made a spreadsheet with columns for: week ending date, gross earnings, hours worked, what I reported on my weekly claim, and any notes about why I reported it that way. The hearing officer could see that I was consistently following the same reporting method based on how I understood the instructions. Also, if you ever called the NYS Department of Labor helpline for guidance on how to report earnings, mention that in your appeal - it shows you were trying to do the right thing. Good luck, don't let them intimidate you into paying if you genuinely reported everything correctly!

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When you file, be honest about what happened but emphasize any work-related issues that contributed to your decision. Mental health is taken more seriously now than it used to be. If you do get denied, you have 30 days to file an appeal and request a hearing.

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Ayla Kumar

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Should I mention that I was only there for 3 months? Does that matter?

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That might actually help your case - shorter employment periods sometimes indicate the job wasn't a good fit or there were issues from the start.

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Vera Visnjic

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I went through something similar last year. The key is to document everything you can remember about why you felt you couldn't continue working - even if you don't have official medical records, write down dates when you had panic attacks, any interactions with supervisors that made things worse, or changes in your work environment. NYS DOL does consider mental health as a valid reason for leaving if you can show it was work-related. Also, don't let your employer's initial response discourage you - many employers will claim "job abandonment" but if you can show you had good cause, the adjudicator might see it differently. The process takes time but it's worth pursuing.

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Zainab Omar

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This whole AI thing is just the beginning. Companies are going to keep replacing people with computers and the government isn't doing anything to protect workers. At least unemployment benefits exist but they're not gonna last forever if everyone loses their jobs to machines.

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yeah its pretty scary tbh

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I'm going through something similar right now - my company just announced they're "streamlining operations" with new software that basically does what my whole department used to do. Haven't been laid off yet but writing is on the wall. Really appreciate everyone sharing their experiences here because I had no idea how unemployment would work in this situation. Good to know NYS treats it as lack of work rather than some weird gray area. Saving all this info for when I inevitably need it.

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Dylan Cooper

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unpopular opinion: maybe try the unemployment office in person? everybodys always calling and doing stuff online but i went to the office in queens and got my issue fixed same day. just bring ID and proof of ur new bank account

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Zara Rashid

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I didn't even know this was an option. Where is the office? Do I need an appointment?

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Dylan Cooper

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Theres ones in each borough. Google ny career center locations. Some take walk-ins but better to call first

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Lydia Bailey

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This is such a nightmare! I went through something similar last year when my bank merged with another one and changed all the routing numbers. The NY unemployment system is seriously broken when it comes to updating payment info. What finally worked for me was calling at exactly 8:00 AM on a Tuesday and staying on hold for 2.5 hours until I got a human. The rep told me that the online system has known issues with bank updates and they basically expect people to call. Super frustrating but once I got through, they fixed it immediately and released my pending payments within 24 hours. Don't give up - your money is definitely still there, just stuck in the system!

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There's a lot of confusion on this topic because the rules changed during COVID and then changed back. Let me break it down: • Pre-COVID: Unemployment benefits were 100% taxable • 2020 only: The first $10,200 was tax-free federally (American Rescue Plan) • 2021 and beyond: Back to being 100% taxable So your friend was partly right - there WAS a time when some unemployment wasn't taxed, but that ended. If you're receiving benefits now, they are definitely taxable. You have two options: 1. Continue withholding taxes now (what you're currently doing) 2. Stop withholding but set aside money yourself for tax time Personally, I recommend keeping the withholding to avoid a nasty surprise when filing. If you need to change your withholding settings and can't figure it out online, good luck reaching someone by phone! After weeks of trying, I finally used claimyr.com to get through to a live agent. It was a game changer - finally got all my questions answered in one call instead of endless busy signals.

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Freya Ross

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This is super helpful - thanks for clearing everything up. Sounds like I'll keep the withholding to avoid tax drama later!

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Adaline Wong

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Wait, I'm so glad I found this thread! I'm in the exact same situation - just started collecting unemployment last month and was totally confused about the tax thing. My sister told me the same thing about unemployment not being taxed anymore, but everyone here is saying otherwise. I guess I should probably elect to have taxes withheld then? I was planning to opt out because I need every dollar right now, but sounds like that might bite me come tax season. How much do they typically withhold? Is it a flat percentage or does it depend on your benefit amount? Also seeing lots of mentions of claimyr.com - has anyone actually used this successfully? The NY unemployment phone system is absolutely brutal and I've been trying to get through for days about a different issue with my claim.

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