Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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The whole system is so frustrating!!! I've been waiting 18 days and still nothing. Meanwhile bills are piling up and they act like we're asking for charity instead of benefits we earned. The NYS Department of Labor needs to do better with their processing times.
I just went through this process last month and it took 9 business days from filing to getting my first payment. The key things that helped speed it up were: 1) Making sure all my employer info was accurate when I filed, 2) Responding immediately to any requests for additional documentation, and 3) filing my weekly claims right away even while waiting for approval. The "under review" status is normal - mine stayed that way until the day it suddenly switched to approved. Keep checking the portal daily and don't panic if it seems slow, the system is actually working better than it used to. Good luck!
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That's good advice above - definitely keep certifying every week even while waiting for approval. And make sure to check your account/email regularly for any requests for additional information. Those have strict deadlines and can delay your claim if missed.
Will do! I've set a weekly reminder to certify and I'll keep checking my email daily. Fingers crossed this goes smoothly!
Congrats on getting through! That's awesome that Claimyr worked for you. For anyone else still struggling, I wanted to add that there's also a separate number for technical issues with the online system: 1-518-457-9000. It's specifically for if you're having trouble with the website or online application. Sometimes they can help troubleshoot issues that are preventing you from filing online, which might be faster than waiting for the main claims line. Just another option to try if you're stuck!
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UPDATE: I took everyone's advice and called again this morning. After trying for about an hour, I finally got through using the Claimyr service that @user3 recommended. It really did connect me with an agent in about 15 minutes! I specifically asked for a hardship exemption and mentioned Policy Directive 2025-07. The agent initially tried to tell me about the 10-week policy, but when I mentioned the directive specifically, she put me on hold to check with a supervisor. When she came back, she said they would expedite my claim due to my hardship circumstances! She said I should see payment within 3-5 business days, including all my back weeks. Thank you all SO MUCH for your help!!
That's excellent news! So glad you were able to get your claim expedited. This is a great example of how knowing the specific policies and requesting the right exemptions can make all the difference. Hope your payments come through quickly!
This is amazing to hear! Your success story gives me so much hope. I'm currently on week 8 myself and was starting to panic about the 10-week timeline. Going to try the Claimyr service first thing Monday morning and use those exact phrases you mentioned - "hardship exemption" and "Policy Directive 2025-07". Really appreciate you coming back to update us with what worked. Stories like this are exactly what this community needs to help each other navigate this broken system!
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The NYS Department of Labor is a joke honestly. They make you jump through hoops and then take forever to process anything. I waited 7 weeks for mine and when I finally got through to someone they said it was just sitting in a queue. No rhyme or reason to it.
Ugh tell me about it. The whole system feels designed to make you give up.
I'm in a similar situation - filed about 2 weeks ago and still pending. From what I've gathered talking to others, the timeline really depends on whether your case gets flagged for review. Simple layoffs like yours should be faster, but the system is just overwhelmed right now. One thing that helped me was creating a my.ny.gov account if you haven't already - you can track your claim status there and make sure you're not missing any requests for documentation. Also, definitely keep filing those weekly claims even while pending. I know the wait is stressful when bills are due, but hang in there!
Liam McGuire
Not sure if this helps, but when I FINALLY got through to someone after trying that Claimyr service, the agent told me they're prioritizing DocuSign emails for people who call in because there's a backlog of over 15,000 waiting to be sent automatically. So if you just wait, you might be waiting a LONG time. Just something to keep in mind if your benefits are on hold until you complete those forms.
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Fatima Al-Hashimi
I'm dealing with this exact same issue right now - got the text on November 3rd but still no DocuSign email. Reading through everyone's experiences here, it sounds like calling with the "online account access issues" option is the way to go. @Mei Wong thanks for sharing that tip about which phone option to choose, that's super helpful! It's honestly ridiculous that we have to jump through all these hoops just to get basic unemployment benefits, but at least now I know I'm not the only one dealing with this mess.
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