UPDATE: I was finally able to certify! The automated phone system worked on my second try. For anyone else having this problem, definitely try calling 1-888-581-5812. Thanks everyone for your help!

Just wanted to add that if you're still having trouble with both the website and phone system, you can also try using the NY.gov mobile app. Sometimes it works when the desktop site doesn't. I had similar issues last month and the app got me through when everything else failed. Also, make sure you're not using a VPN if you have one - that can sometimes trigger additional security checks that cause the system to error out. Keep trying different methods and times - the system usually clears up within a few days of these outages!

honestly i've been looking for work for 8 months now and it feels like EVERYWHERE is bad... maybe the numbers look different but when you're actually trying to find something decent it all feels the same

For retail management specifically, I've noticed that areas around college towns tend to have more stability - places like Ithaca, New Paltz, or even Albany due to the steady student population. The seasonal tourism areas like the Adirondacks can be tricky because they have high demand in summer but really slow winters. If you're open to it, the Hudson Valley has been seeing some growth with people moving up from NYC, which might create more retail opportunities. Just my two cents from what I've observed in the market lately.

check if your mail is being forwarded!! these scams often start with the thieves forwarding your mail to get unemployment documents. you can check at usps.com if any forwarding orders have been placed for your address

This is becoming such a widespread problem! I work in cybersecurity and we're seeing this exact scam pattern everywhere. The fact that they're using your real name and address but a fake SSN suggests they got your info from a data breach somewhere. A few things to add to the great advice already given: 1) Sign up for credit monitoring if you haven't already - many banks offer it free 2) Consider placing a security freeze (stronger than fraud alert) on your credit reports 3) File a complaint with the Consumer Financial Protection Bureau (CFPB) as well 4) If you have any joint accounts or your spouse's info might be compromised, have them take precautions too. The good news is that since they don't have your actual SSN, the damage is likely limited to this unemployment fraud. But definitely act fast and keep pushing until you get through to someone!

just report everything and let them figure it out thats what i do

I was in a similar situation last year and can confirm what others are saying about the 1/4 rule. Just to clarify the math for you Oliver - with your $320 weekly benefit, you can earn up to $80 without any reduction. Since you're making $240 ($15 x 16 hours), they'll subtract the excess $160 from your unemployment check, so you'd get $160 from unemployment plus your $240 wages = $400 total per week. That's actually more than just the $320 unemployment alone! The important thing is to report your gross earnings for the exact week you worked, and don't stress too much - the system calculates it automatically once you input the correct information.

Sometimes i wonder if the real DOL and the scammers are playing good cop/bad cop 🤣 One is impossible to reach, the other won't leave you alone!

You did the right thing hanging up! That's 100% a scam. I've been dealing with NY unemployment for months and they communicate through your online account or official mail - never cold calls asking for personal info. The fact that they got pushy when you wanted to verify through official channels is the biggest red flag. Real government workers understand security concerns and will never pressure you like that. I'd definitely report that number to the FTC and maybe block it. Stay safe out there!