I had the exact same issue last month! It's so frustrating when you know you're entering the right information but the system keeps rejecting it. What finally worked for me was a combination of a few things: 1. First, I tried entering the maiden name exactly as it appears on old documents (birth certificate, etc.) - sometimes there are subtle spelling differences we don't remember 2. I also cleared my browser cache and cookies completely before trying again 3. Most importantly, I called the technical support line (not the regular claims line) and they were able to see that there was actually a glitch in my account that was causing the security questions to not update properly The tech support number is different from the main line and usually has shorter wait times. They were able to reset something on their end and I was able to get back in. Don't give up - this is definitely fixable! 💪

Oh my gosh, I'm dealing with this EXACT same issue right now! 😤 It's so maddening when you KNOW you're entering the right information but the system keeps telling you it's wrong. I've been locked out twice already and I'm terrified to try again. @Nasira Ibanez your comment about the tech support line is a game changer - I had no idea that existed! And the tip about checking old documents is brilliant. My mom got married in the 70s and I'm wondering if there might be some variation in how her maiden name was recorded back then vs what I remember. @Amina Diop the IT perspective is super helpful too. These old government systems are probably held together with digital duct tape at this point 😅 Has anyone else had success with the "all caps, no spaces" approach? I'm willing to try anything at this point before I attempt calling again. This whole situation is just adding so much stress to an already stressful unemployment situation!

Just want to add that you'll also need to register for work search activities after you file. The NYS Department of Labor requires you to look for work and document your job search efforts. They'll explain all this after you complete your initial claim but it's good to know upfront.

Just to add some practical tips from someone who recently went through this process - when you're filling out the application on labor.ny.gov, make sure you're on a stable internet connection because the system can be glitchy. Also, write down your confirmation number after you submit and take screenshots of important pages. You'll need to certify for benefits every week after your initial claim, so bookmark the site. The first payment usually takes 2-3 weeks after filing, so try to have some emergency funds if possible. Good luck with your application!

Email your state senator AND your assembly person. I'm serious. I tried EVERYTHING to get through for 2 months. Called hundreds of times. Finally emailed my senator's office with my claim info and they had someone from DOL call me within 4 days.

I feel your pain - been in the exact same situation. After weeks of failed attempts, I finally got through using a combination of strategies. First, try calling at 7:58am sharp (not 8am) - the queue opens early. Second, if you have access to multiple phones, use them all to call simultaneously and take whichever one gets through first. Third, don't give up after the first "high call volume" message - immediately hang up and redial. I had to do this 50+ times one morning but finally got in the queue. Also try the Spanish line trick someone mentioned - press 2 for Spanish, then explain in English when you get through. The wait times are much shorter. Last resort: contact your local assembly member's office. They have direct lines to DOL and can often get your case escalated within days instead of months. Hang in there!

Wait, so if you get a DUI they can fire you even if it's not at work?? That seems really unfair. I thought what you do on your own time is your business.

My brother went through this exact thing 2 years ago. He got fired for DUI and they initially denied his unemployment but he appealed and won. The hearing officer said since he wasn't driving for work when it happened and it was his first offense, it wasn't willful misconduct. Definitely worth fighting if they deny you.

wait so if your boss cuts your hours you can still get unemployment?? I thought you had to be fired or laid off

Make sure to submit your appeal within the 30-day deadline - that's crucial! Also request a hearing if you want to present your case in person. In your letter, be very clear about the timeline of events leading up to your "quit" - when did the hour reduction happen, what exactly did your boss say, and how long were you expected to work just 8 hours per week. The key is showing that no reasonable person could continue working under those conditions. Keep a copy of everything you send for your records.