New York Unemployment

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  • Redial until on hold
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If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

To answer your original question - yes, you can transfer the funds to your regular bank account after activation. Log into the Wisely account online (instructions come with the card) and look for the transfer option. It usually takes 1-2 business days for the transfer to complete. Just be aware there's a daily transfer limit of $2,500.

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Perfect, thank you! I just activated it and found the transfer option. Going to move the money to my regular account right now.

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I went through this exact same thing last month! Got the Wisely card even though I selected direct deposit too. It's definitely legitimate - NY DOL uses Wisely as their default payment method. The lack of DOL branding on the envelope is confusing but that's just how they send them out. Once you activate it, you can either use it like a regular debit card or transfer the funds to your bank account online. I'd recommend setting up the online account right away so you can monitor your payments and avoid any ATM fees by transferring the money out immediately when it hits.

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same here never heard of it officially but my cousin said something about it when i was complaining about the crappy jobs available right now

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I'm new to the unemployment system and this thread is so helpful! I was also confused by terms I kept seeing online that didn't match what NYS Department of Labor actually uses in their official materials. It sounds like the key is to focus on their actual requirements - doing the weekly certifications, maintaining your job search log, and being able to document that you're actively looking for suitable work. Has anyone had experience with what happens if you do need to turn down a job offer? I want to make sure I understand what constitutes "good cause" for refusing work.

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I went through something similar when I was getting unemployment after my restaurant closed down, then I broke my wrist in a car accident. Had to choose between the two and went with disability since the doctor said I'd be out for at least 3 months. You definitely can't double dip though.

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How did you handle the transition? Did you have to pay anything back to NYS Department of Labor?

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No, I didn't have to pay anything back as long as I reported the disability right away and stopped filing weekly claims. The key is being honest about it - if you try to hide the disability and keep collecting unemployment, that's when you get into trouble with overpayments and penalties. I called them the day I got the doctor's note saying I couldn't work and they put a note on my account. When I was cleared to return to work 4 months later, I was able to reopen my unemployment claim for the remaining weeks I had left.

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I'm dealing with a similar situation right now. My understanding is that you need to report any changes in your ability to work immediately to avoid overpayments. The NYS Department of Labor website has a section about reporting changes to your claim - they're pretty strict about the "able and available" requirement. If your wife's doctor says she needs surgery and can't work, she should probably contact them ASAP to discuss suspending her unemployment claim while she applies for disability. It's better to be upfront about it than risk having to pay back benefits later.

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As someone who's currently navigating this system, I really appreciate everyone breaking this down! I was also confused about the funding structure when I first started collecting. One thing that helped me was understanding that while NY state funds the regular benefits through employer taxes, the federal government can also provide extended benefits during high unemployment periods (like the PEUC and PUA programs during COVID). It's reassuring to know that the State Unemployment Insurance Trust Fund has been built up over time through employer contributions, so it's not just dependent on annual budget allocations. Has anyone had experience with what happens if you move to another state while collecting NY benefits?

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Great question about moving to another state! I actually went through this situation last year. When you move to another state while collecting NY unemployment, you can generally continue receiving your NY benefits as long as you meet all the requirements (like job searching and being available for work). You just need to update your address with NYS Department of Labor and make sure you're still eligible to work in your new location. The key thing is that your claim stays with the state where you originally filed (NY in this case), so you'll continue getting benefits from the NY State Unemployment Insurance Trust Fund that everyone explained so well above. Just make sure to report the move promptly to avoid any issues with your weekly certifications!

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This is such a helpful thread! I've been collecting unemployment for about 6 weeks now and was also confused about the funding. What really helped me understand it was thinking of it like insurance - NY employers have been paying into this state fund for years, kind of like how you pay car insurance premiums before you need to make a claim. The NYS Department of Labor essentially manages this insurance fund that employers have built up through their unemployment tax contributions. One thing I'm still wondering about though - does the size of NY's unemployment trust fund affect how quickly they process claims? I've noticed some delays in my payments and wasn't sure if that was related to funding levels or just system capacity issues.

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That's a great insurance analogy! From what I understand, the trust fund balance doesn't directly affect payment processing speed - those delays are usually more about system capacity and staffing levels at NYS Department of Labor rather than actual funding availability. The state is required to maintain certain reserve levels in the trust fund, and if it gets too low, they can borrow from the federal government or adjust employer tax rates. The processing delays you're experiencing are more likely due to the high volume of claims and the department's technological infrastructure struggles that others have mentioned in this thread.

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UPDATE: I finally got through to someone! I used that Claimyr service and got connected to an agent in about an hour. Turns out when I reported my one day of work, some flag got triggered in the system that put my claim on hold. The agent was able to see that it was just a temporary job and immediately reactivated my claim. She said my payments should resume with my next certification on Sunday. Such a relief! Thanks everyone for your help.

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Excellent! Glad to hear you got it resolved. This is a common issue that unfortunately requires speaking with an actual representative. For future reference, anytime you have unusual work patterns (one-day jobs, etc.), it's a good idea to call and speak with someone to make sure your claim stays active.

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So happy for you! The system is SO broken. Makes me mad they put you through all this stress for literally ONE DAY of work. At least you got it fixed before rent was due!

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Mei Liu

Wow, glad you got this sorted out! This is exactly why I hate the NY unemployment system - it's like they designed it to randomly punish people for working. I had a similar issue last year where I did some freelance work for 3 days and it completely screwed up my claim. Took forever to get it fixed and meanwhile I'm stressing about rent and bills. It's ridiculous that we have to jump through hoops just because we tried to work a little bit. At least now you know for next time that even short-term work can trigger these stupid system flags. Thanks for posting the update - it'll help other people who run into the same problem!

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This whole thread has been so helpful! I'm new to this community and dealing with my own unemployment nightmare right now. It's honestly shocking how broken the system is - like they expect us to be mind readers about all these random rules and triggers. The fact that Butch had to PAY a third-party service just to talk to someone at the agency that's supposed to be helping him is absolutely insane. I'm bookmarking that Claimyr service though, because I have a feeling I'm going to need it too. Really appreciate everyone sharing their experiences here - it makes you feel less alone when you're dealing with this bureaucratic mess!

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