I'm dealing with the exact same situation right now! My claim has been under fact finding for about 3 weeks and like you, I haven't received any notification about what they need. I've been calling every morning but can't get through. One thing I learned from a friend who went through this is that sometimes the fact finding gets triggered automatically by their system when there's a minor data mismatch - could be something as simple as your employer reporting a slightly different last work date than what you put on your application. The frustrating part is they don't tell you what specifically triggered it. I'm planning to try that proactive document submission approach that Evan mentioned - seems like it can't hurt to get ahead of whatever they might be looking for.

I feel your frustration - the uncertainty is almost worse than knowing there's actually a problem. I went through a similar situation about 6 months ago where my claim got flagged for fact finding with no explanation. In my case, it turned out my previous employer had reported conflicting information about my separation date to the state, but I didn't find this out until I finally got through to a rep after weeks of calling. What helped me was keeping a detailed log of all my attempts to contact them (dates, times, how long I waited on hold) and also documenting my original employment situation with dates and details. When I finally did speak to someone, having all that information ready made the conversation much more productive. The whole process took about 5 weeks total, but once they had the clarification they needed, my back payments were released pretty quickly. Hang in there - it's incredibly stressful but most fact finding issues do get resolved eventually.

protip: the ID.me help chat is actually way more helpful than calling. go to help.id.me and start a chat session. wait time is usually shorter than phone and they can reset your verification on the spot

I'm going through the exact same nightmare right now! Been stuck on the ID.me verification for almost a week. Reading through all these responses is actually really helpful - sounds like this is a super common issue that NY unemployment and ID.me just refuse to fix properly. I'm definitely going to try some of the technical suggestions first (clearing cache, different browser, etc.) but honestly after seeing so many people say that talking to an actual human agent fixed it immediately, I think I might just skip the troubleshooting and go straight to trying to get through on the phone. The fact that agents can see you're verified when the website shows errors is mind-blowing - what a broken system! Thanks everyone for sharing your experiences, at least I know I'm not alone in this mess.

Also FYI there's no state tax withholding option in NY since unemployment benefits aren't subject to state income tax here. Only federal taxes apply to UI benefits.

Thanks everyone for the helpful info! I just checked my payment history and can confirm they are taking out exactly 10% each week like Liam mentioned. I was panicking for nothing - looks like I did set up the federal withholding correctly when I first applied. It's good to know that NY doesn't tax unemployment benefits at the state level either. That 1099-G reminder is really helpful too since I've never received unemployment before and wouldn't have known to look for that form.

Glad you got it sorted out! That's such a relief when you're waiting on money for bills. The 'routine review' thing seems to happen randomly - I had the same issue a few months back and they never really explained what triggers it. Good to know Claimyr actually works, I've been hesitant to try third-party services but might be worth it to avoid the phone hell. Hope your payment comes through today as promised!

Thanks for the update Anna! Really glad you got through and figured out what was causing the delay. These 'routine reviews' seem to happen more often than they should - it's frustrating that they don't give us any heads up when they put a hold on payments. Definitely keeping Claimyr in my back pocket for when I inevitably need to reach someone at NYS DOL. Hope everyone else dealing with similar delays sees this thread - seems like the key is just being persistent about getting through to an actual person who can check what's really going on with your account.

Just to be super clear on the timeline since I had to research this for my own records: the $600 FPUC was retroactive to weeks of unemployment beginning March 29, 2020, and the last week it was paid was the week ending July 25, 2020 (though some states paid through August 1st depending on their payment schedule). New York followed the federal timeline pretty closely.

For anyone still looking for this info, I found it helpful to know that the $600 FPUC payments should show up separately on your 1099-G tax form from the NYS Department of Labor. They're usually listed as a separate line item from your regular state benefits, which makes it easier to track exactly how much federal supplement money you received during that March-July 2020 period. Just wanted to add that in case it helps with tax prep!