I'm dealing with the exact same thing right now! Certified yesterday and nothing in my payment history yet. This is my second week on unemployment and I was starting to think I did something wrong. Reading all these responses is such a relief - sounds like it's just the system being slow to update but payments still go through normally. Really appreciate everyone sharing their experiences, especially the tip about that Claimyr service for when you need to actually call them. The NY unemployment system seems pretty unreliable but at least we're all in this together!

Just wanted to add my experience - I've been on NY unemployment for about 8 months now and this kind of delay happens pretty regularly, especially after they do system updates. What I've learned is to always screenshot your certification confirmation page right after you submit it. That way you have proof with the confirmation number and timestamp if anything goes wrong. The payments have always come through for me even when the website shows delays, but having that screenshot gives me peace of mind. Also, if you use direct deposit, you can sometimes see the pending deposit in your bank account before it shows up in the NYSDOL system!

This whole fact finding thing is just another way for them to deny benefits to people who deserve them. I went through THREE of these interviews for one claim because they kept saying they needed more information. Each time I had to repeat the same story about being laid off. The system is broken.

I had my fact finding interview about 3 months ago when I was laid off from my marketing job. The interviewer was actually really professional and understanding. They asked me to walk through exactly what happened on my last day, whether I received any warnings beforehand, and if I had any documentation. Since you were laid off due to budget cuts, you should be in good shape - that's typically considered "no fault" separation. Just stick to the facts, don't volunteer extra information, and have that layoff notice handy. The whole thing took about 20 minutes for me and my benefits were approved a few days later. You've got this!

MAKE SURE you have documents ready when you finally get through to someone! They'll want your employment history for the past 18 months, including exact start/end dates and employer contact info. Also have your ID ready. They've gotten super strict about verification since all the fraud cases.

This is such a common issue right now! I had the exact same problem last month - my BYE date passed and the system just wouldn't show the option to file a new claim. I tried everything - different browsers, clearing cache, logging in/out multiple times. Nothing worked. The problem is definitely on their end - their system has been having issues since they did some updates earlier this year. You're going to need to speak with an actual person to get it sorted out. I know calling is a nightmare right now, but that's really the only way to get this fixed. When you do get through, they can file the new claim for you over the phone pretty quickly. Just make sure you don't let too much time pass - you want to get this resolved before your extension runs out completely. And like someone else mentioned, keep certifying on your current claim until this gets sorted out to avoid any gaps. Good luck!

Make sure you participate in the hearing even if you think it's hopeless! If you don't show up or respond, they'll automatically rule in favor of the employee. The hearing is your chance to present your side of the story. Be factual, stick to the documentation, and don't let emotions get involved even if the employee says things that aren't true.

I've been through several of these hearings as an HR manager. One thing that really helped me was creating a timeline document that shows the progression of the attendance issues - dates of absences, warnings given, meetings held, etc. Also, if you have any documentation showing the employee acknowledged the attendance policy (like a signed handbook receipt), make sure to include that. The judges really look for whether the employee knew the rules and chose to violate them repeatedly. Stay calm during the hearing and answer only what's asked - don't volunteer extra information that could hurt your case.

The website is back up now. Just successfully logged in and was able to access all features. They've added some new security measures - you'll need to reverify your identity with the new two-factor authentication system they've implemented. Have your phone ready to receive a text code when logging in.

Thanks everyone for all the helpful info in this thread! I was also locked out since Tuesday and was getting really stressed about missing my certification deadline. I tried the phone system at 1-888-581-5812 like some of you suggested and it worked perfectly - much faster than I expected. For anyone still having trouble, I found that calling around 7 AM seemed to have shorter wait times. Also confirmed the website is back up now with the new 2FA system. Really appreciate this community having each other's backs during these technical issues!