Have you tried calling the local office directly instead of the main number? Sometimes those are less busy

I've had some success calling the regional offices directly instead of the main line. You can find your local office number on the DOL website under "Find a Career Center" - just search by your zip code. The local offices usually have shorter wait times, though they can't help with everything. Also try calling during lunch hours (12-1pm) when fewer people are calling. I know it's frustrating but don't give up!

Same thing happened to my brother last month and he got approved for benefits pretty quickly. The employer didn't even contest it. Good luck!

I went through something similar about 6 months ago. Being terminated for performance issues doesn't automatically disqualify you from unemployment benefits in NY. The key thing is that performance issues are generally not considered "misconduct" unless you were deliberately refusing to do your job or violating clear company policies after repeated warnings. When you file your claim online, be straightforward about what happened but don't feel like you need to defend yourself extensively. NYS Department of Labor will investigate and make their determination based on the facts. Make sure to file as soon as possible since there's a waiting period, and keep doing your weekly certifications even if your employer contests the claim. You'll likely be eligible for benefits while the review is pending.

Congrats on landing the new job! 🎉 I went through this exact same situation a few months back and was super anxious about doing the wrong thing. I ended up calling the DOL line (took forever to get through) and they told me that while you *should* officially report the job change, most people just stop certifying and the system handles it automatically. The rep said as long as you don't certify for any weeks where you're working full-time, you're fine. I chose to play it safe and reported it online through my account - took like 2 minutes. But honestly, either approach seems to work based on what I've seen in this community. The main thing is just don't certify once you start getting that regular paycheck!

Definitely report it to be safe! I had the same dilemma last year and decided to officially notify them through the online portal - it was super quick and gave me peace of mind. You can find the option to report employment changes in your NY.gov account under the unemployment section. That way you're covered if they ever do any audits later. Most people do just stop certifying and it works out fine, but taking the extra 5 minutes to report it officially is worth it IMO. Good luck with the new job! 🎉

UGH this whole system is set up to screw workers over. They make it nearly impossible to quit a bad job and still get benefits. Meanwhile employers can fire you for any reason and you get unemployment no problem. Makes no sense.

Have you considered documenting whether your supervisor is giving you adequate notice for schedule changes? In NY, there are predictive scheduling laws for certain industries that require advance notice. If your employer is violating those rules, that could strengthen a "good cause" case. Also, keep track of how the hour cuts are affecting your total earnings - if you're earning significantly less than when you were hired, that might be considered constructive dismissal. The key is building a strong paper trail before you make any decisions.

Based on recent processing times in 2025, here's what you can reasonably expect: - Within 3-5 days: Your dashboard should update to show your claim in process - Within 5-7 days: You should receive a monetary determination - Within 7-10 days: You should be able to set up certification If none of these happen, there may be an issue with your claim that requires agent intervention. The most common issues after IDme verification are: 1. Employment history verification issues 2. Separation reason questions (especially if you quit or were fired) 3. Previous overpayment flags on your account 4. Missing documentation These all require speaking with an agent to resolve, so if you don't see progress within the timelines above, don't wait - find a way to speak with an agent directly.

I'm going through this exact same situation right now! Just completed my IDme verification two days ago and got that same "You're all set" message. Like you, my dashboard still only shows the option to file a new claim, which is really confusing and stressful. Reading through everyone's experiences here, it sounds like this is unfortunately normal and we just have to wait for the system to catch up. The timeline seems to vary wildly - some people got updates in 4 days, others waited weeks. I'm going to follow the advice here and check my dashboard daily for the next week. If nothing changes by then, I'll definitely look into that Claimyr service that @Mateo Rodriguez mentioned - seems like actually talking to an agent is the only way to know for sure what's happening with our claims. Thanks for posting this question - it's really reassuring to know I'm not the only one dealing with this confusing process!