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Moving within state is fine but PLEASE update your address immediately. I forgot to update mine when I moved and it caused a delay in my benefits because they couldn't verify my identity during a routine check.
Just went through this exact situation! Moved from Manhattan to Albany in January while on unemployment. The process is super straightforward - just log into your NY.gov account and update your address in the "Personal Information" section. I also updated it during my weekly certification just to be safe. My benefits continued without any interruption. The only thing to keep in mind is that you still need to be actively searching for work and available to accept employment, so make sure you can realistically commute to job opportunities in your field. Since you mentioned you can commute back to NYC if needed, you should be totally fine. Good luck with the move!
This is really helpful, thank you! I was getting worried about nothing. One quick question - when you say you updated it during your weekly certification "just to be safe," do you mean there's a specific section for address changes in the weekly claim form, or did you just make sure your profile was updated before filing that week?
Just to add - the numbers also fluctuate seasonally. Construction workers, hospitality, retail all have different patterns throughout the year which affects the total claimant count.
The seasonal aspect is really important to consider. I'm in hospitality myself and noticed that claim numbers tend to spike after the holiday season and during slower tourist periods. From what I've observed, NYC alone probably accounts for a huge chunk of those statewide numbers given how many service industry workers cycle through unemployment benefits during off-seasons. The system definitely feels more strained during these peak periods.
That makes total sense about NYC driving up the numbers. I hadn't thought about how much the service industry cycling affects the overall statistics. Do you know if there are any resources that break down the unemployment numbers by industry or region? It would be interesting to see how much hospitality and tourism really impact the state totals during those seasonal dips.
Thanks everyone for the detailed info! As someone new to this whole unemployment system, this thread is incredibly helpful. @Dmitry Ivanov that breakdown is exactly what I needed - gonna screenshot that for reference. Quick follow up question: when you report part-time income, do you report gross or net earnings? And does freelance/contract work count the same as regular part-time employment? I do some web dev consulting on the side and want to make sure I'm reporting everything correctly.
Welcome to the community! For your questions: you report GROSS earnings (before taxes) and yes, freelance/contract work absolutely counts the same as regular part-time work. The system doesn't distinguish between W2 vs 1099 income - all earnings need to be reported. Make sure to keep records of all your consulting work including invoices and payments received. Better to over-document than get caught in an audit later!
@Andre Dupont since you mentioned you're in tech, just wanted to add that remote freelance work gets tricky with the reporting. I learned this the hard way - even if you invoice a client in January but don't get paid until February, you report the income for the week you actually receive payment, not when you did the work. Also, if you're doing any 1099 work, set aside money for taxes since they don't withhold anything. The state will still reduce your benefits based on gross income even though you'll owe taxes on it later. Keep every email, invoice, and payment record - unemployment audits for tech freelancers are becoming more common.
Just went through this last month! The trick is to be super persistent with calling KeyBank at 1-866-295-2955 - I called literally 15 times over 3 days before getting through to someone who could actually help. When you do get through, ask them to check if your card was "returned to sender" - that's what happened to mine even though my address was correct. They can expedite a replacement for free if the original was returned. Also make sure to verify your full legal name EXACTLY as it appears on your unemployment application - even spacing matters! Got my replacement in 5 business days after that call. Don't let them tell you to "just wait" - be polite but firm that you need immediate help accessing your benefits! 🙏
This is super helpful advice! The "returned to sender" thing is something I never would have thought to ask about. Really appreciate you sharing the exact number and being specific about persistence - 15 calls sounds exhausting but if it works it's worth it! Quick question - when you say "full legal name exactly as it appears" do you mean like if my unemployment application has my middle name spelled out but I usually just use my middle initial, that could cause problems? Want to make sure I get this right when I call. Thanks for taking the time to share what actually worked! 💪
Ugh I'm in the same boat! Filed in December and still waiting for my card. The most frustrating part is watching the money pile up online but not being able to buy groceries 😭 Has anyone tried going to one of those check cashing places to see if they can help? I'm getting desperate here and considering any options at this point. Really appreciate everyone sharing their experiences - at least I know I'm not alone in this mess!
@Isabella Brown I totally feel your pain! Check cashing places won t'be able to help unfortunately since the money is specifically on the unemployment debit card system - they can t'access those funds. But don t'lose hope! Based on what everyone s'shared here, I d'definitely try calling KeyBank at 1-866-295-2955 multiple times like @Anastasia Sokolov suggested, or consider going to a local DOL office in person like @CosmicCrusader recommended. December to now is way too long to wait! Also maybe try that claimyr.com service that @Sean Murphy mentioned - $20 seems worth it if you re really struggling'to get through. Hang in there, you WILL get access to your money! 💪
Lilah Brooks
From what I understand, it's 3 work search activities per week in NY. But here's what I learned the hard way - make sure you understand what actually counts! Things like just browsing job sites don't qualify, but actually submitting applications, attending virtual job fairs, or doing informational interviews do. I keep a detailed log with dates, company names, contact info, and exactly what I did. Also recommend checking the NYS DOL website regularly because they sometimes update the requirements or clarify what activities are acceptable.
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Ashley Simian
•This is really helpful advice! I've been worried I wasn't doing enough with just 2-3 applications per week, but now I understand it's about the variety of activities, not just the raw number of applications. I'm definitely going to download that template from the NYS DOL website that @Ravi Choudhury mentioned and start keeping better records. Better to be over-prepared than risk any issues with my benefits. Thanks everyone for sharing your experiences!
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Carmen Vega
I went through this same confusion when I first started collecting! The 3 work search activities per week requirement is correct, but I'd also recommend calling your local One-Stop Career Center if you have questions about what counts. They're usually more helpful than trying to get through to the main NYS DOL phone lines. Also, don't forget that things like updating your resume, attending workshops (even virtual ones), or networking on LinkedIn can count as valid activities too. The key is just documenting everything properly with dates and details in case they ask for your records later.
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Zainab Ismail
•That's really good to know about the One-Stop Career Centers! I didn't realize they could help clarify the work search requirements. I've been stressing about whether I'm doing enough, but it sounds like between job applications, updating my LinkedIn profile, and attending some online workshops, I should be meeting the 3 activities per week. The documentation part seems super important from what everyone is saying - I'm going to start being much more detailed in my tracking just to be safe.
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