Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Also keep in mind that if you do owe money, you have appeal rights. Don't just accept an overpayment determination if you think it's wrong. You have 30 days from the notice date to file an appeal with supporting documentation.
I was in a similar situation last year and the anxiety was terrible! One thing that really helped me was calling the Overpayment Unit directly at 1-888-209-8124. They can tell you right over the phone if there's any overpayment on your account without you having to wait for a notice. The hold times can be long but it's worth it for peace of mind. Also, if you do find out you owe money, ask about a waiver - sometimes if it was their error or there were extenuating circumstances, they'll waive part or all of the overpayment.
That's really helpful, thank you! I didn't know there was a direct number for the Overpayment Unit. The waiver option is something I hadn't heard about either - do you know what kind of documentation they typically want to see for a waiver request?
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Update: My payment from Tuesday did go to KeyBank! But now I'm anxiously waiting for the card. Called the KeyBank number and they confirmed it was mailed yesterday, so hopefully I'll have it by next week. Thanks everyone for your help!
nice! glad it worked out
Great to hear you got it sorted out! Just a heads up - once you get the KeyBank card, you can also set up online access at keybank.com to check your balance and transactions without having to call. Makes it way easier to track when future payments hit your account. Hope your card arrives quickly!
That's really helpful to know about the online access! I didn't realize you could do that with the KeyBank card. Will definitely set that up as soon as I get it. Thanks for the tip!
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I've been following this thread and wanted to share what finally worked for me after weeks of struggling with the same issues. The combination approach seems to be key - I used the incognito browser trick for ID.me (thanks @Ingrid Larsson!) which actually fixed my verification problem immediately. For anyone still having phone issues, I found that calling the 888-209-8124 number and using the menu sequence @Ethan Taylor shared (press 1, wait for language options, then press 9) got me through faster than the other methods. The key is being ready to redial immediately if you get the "all agents busy" message - I probably redialed about 15 times in the first 10 minutes but then got into the queue. Also want to echo what others said about having all your info ready beforehand - NY.gov ID, SSN, claim confirmation numbers, etc. These systems are definitely frustrating but there are workarounds if you're persistent enough!
Thanks for sharing this comprehensive approach! It's really helpful to see someone break down the combination of tactics that actually worked. I'm dealing with a similar situation right now and was feeling pretty defeated after reading about everyone's struggles, but seeing that the incognito browser trick + the specific phone menu sequence worked for you gives me hope. Going to try this first thing tomorrow morning. Really appreciate you taking the time to share the detailed steps - this community has been such a lifesaver for navigating this nightmare system!
I just wanted to thank everyone in this thread - you've all been incredibly helpful! I'm new to this community but have been struggling with NY unemployment issues for the past month. After reading through all these suggestions, I'm planning to try the incognito browser method for my ID.me problems first thing tomorrow, and if that doesn't work, I'll use the early morning calling strategy with the specific menu sequence that several people mentioned. It's both reassuring and frustrating to know so many others are dealing with the same broken system, but at least we're helping each other navigate it. This kind of peer support is exactly what we need when the official channels are so unreliable. Will definitely update with my results to help the next person who finds this thread!
Welcome to the community @Luca Russo! This thread has been such a goldmine of practical advice - I'm also fairly new here and have been amazed by how helpful everyone is. Your plan sounds solid - definitely start with the incognito browser trick since that's worked for several people and is the quickest thing to try. If you do end up needing to call, I'd recommend having a backup plan ready too (like that Claimyr service @NebulaNova mentioned) since even with the best strategies, getting through can still be hit or miss. Looking forward to hearing how it goes for you! These success stories really help keep the rest of us motivated to keep trying.
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I'm dealing with almost the exact same situation and it's so frustrating! Filed in late January after getting laid off from my main job, but I had also quit a small delivery driving job a few weeks earlier because they kept changing my routes to conflict with my full-time schedule. Been stuck on pending for about 6 weeks now. The uncertainty is killing me - I keep wondering if I should just assume I'm getting denied and focus entirely on job hunting, or if there's still hope. Reading through everyone's experiences here gives me some optimism though. It sounds like having a legitimate reason for quitting the part-time job (like schedule conflicts) should work in my favor. I'm definitely going to try contacting my assemblyperson's office for that legislative inquiry. Never knew that was an option but it sounds like it actually gets results! Also planning to look into the Claimyr service since I've called the main number probably 50 times with no luck. Keep certifying every week - that advice has been drilled into my head from reading this thread! At least if I eventually get approved, I won't lose out on any payments. Hang in there everyone, we're all in this mess together and it sounds like most people eventually make it through the system.
Nia, I feel your pain completely! Your situation with the delivery job conflicts sounds exactly like what many of us are dealing with. The uncertainty about whether to keep waiting or just focus on job hunting is something I've been wrestling with too - it's such a mental game when you have no idea what's happening with your claim. I think you're making the right call with the legislative inquiry and Claimyr options. From what everyone's shared here, it seems like we can't rely on the normal channels to get any real answers. I contacted my assemblyperson's office last week and they said they're handling tons of these unemployment cases because the system is so overwhelmed. Your reason for leaving the delivery job (schedule conflicts with your main employment) definitely sounds like it should qualify as good cause. Keep documenting anything you have about those schedule changes - texts, emails, anything that shows it was interfering with your full-time work. The waiting is absolutely brutal but reading everyone's experiences here gives me hope that we'll eventually get through this nightmare. Keep certifying religiously and answering every unknown call! We're all rooting for each other in this mess.
I'm going through the exact same nightmare right now! Filed in mid-February after being laid off from my full-time marketing job, but I had also quit a small tutoring gig about a month before because they kept scheduling sessions during my regular work hours. Been stuck on pending for almost 5 weeks with absolutely zero communication from NYSDOL. This thread is honestly the most helpful thing I've found - the official website is useless and every call to their main number just ends with busy signals. The legislative inquiry option that Omar mentioned sounds like a game changer! I had no idea you could contact your assemblyperson for help with unemployment claims. I'm definitely looking mine up today. The financial stress while waiting is unreal. I've been living off my emergency fund and credit cards, not knowing if I'm eventually going to get approved or if I'm just wasting time waiting for a denial. But reading everyone's experiences with similar quit/layoff situations gives me some hope that having a valid reason (schedule conflicts with main job) will work in my favor. Thanks Aurora for the warning about certifying every week - I've been doing it religiously after reading your post! And to everyone mentioning the Claimyr service, I'm seriously considering trying that if I can't get through soon. We shouldn't have to pay a service to reach our own government agency, but desperate times call for desperate measures. Keep your heads up everyone - at least we're all suffering through this broken system together!
Freya Pedersen
Glad to hear you're feeling better! Just remember that even after the 5 paid days from your employer, you need to follow up on your state benefits application. They don't automatically kick in - the two systems are separate. And don't return to work until you're fully cleared, even if there's pressure from your job. Your health comes first!
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Malik Davis
•Thank you! My doctor said I need to complete the full 10 days even if symptoms improve, so I'm planning to follow that advice.
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Tami Morgan
Hope you recover fully soon! One thing I wanted to add that might help others reading this - if you're having trouble getting your employer to provide the required COVID sick pay, you can also contact the New York State Attorney General's office. They have a worker protection unit that handles violations of the COVID sick leave law. I had to use this when my previous employer tried to claim they "didn't know" about the requirement. The AG's office got them to pay up within a week. Just another resource to keep in mind if anyone runs into employer pushback on this.
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