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This whole system is BROKEN. I had a similar issue and spent WEEKS trying to talk to someone. When I finally got through, they admitted it was their error but still made me pay it back. New York unemployment is a joke.
Facts 💯 Same thing happened to my brother
Ugh, this is so stressful! I went through something similar last year. They will definitely take the full $220 unless you call them first to set up a payment plan. I learned this the hard way when they took my entire weekly payment to cover an overpayment. The key is to be proactive - call them BEFORE you certify next week. I know the phone lines are terrible, but you really need to speak to someone if you want to avoid getting hit with the full amount all at once. Document everything and be prepared to explain your financial situation if you need a payment plan. Good luck!
I'm glad you've submitted the hardship waiver. While waiting for the response, you might also want to request an explanation of the overpayment if you haven't received one. Call or check your online message center for a document explaining exactly which week(s) were overpaid and why. Sometimes it's a simple reporting error that can be corrected. And yes, to reassure you again - your benefits will continue with the recoupment deduction applied until the overpayment is satisfied. If your hardship waiver is approved, you'll see the deduction amount decrease in future payments.
Thank you everyone for all the help and advice! I feel much better knowing I'll still get most of my benefits and that there are options for reducing how much they take each week. Going to focus on getting that hardship waiver approved now.
Just wanted to add that you can also check your NY.gov account online to see the exact breakdown of your overpayment determination. Sometimes they show week-by-week details there that aren't clear in the mailed notices. Also, if you do end up calling, try calling right at 8am when they open - that's when I've had the best luck getting through to someone who can actually help explain what happened. Good luck with your hardship waiver!
That's really helpful advice about checking the NY.gov account! I didn't know they showed the week-by-week breakdown there. I'll definitely try calling at 8am sharp tomorrow too. Thanks for the tip!
Wait, if 12 other people were laid off at the same time, that sounds like a mass layoff situation. Did NYS Department of Labor consider that when making their decision? Sometimes they mess up the initial determination if they don't have all the facts about the circumstances. You might want to request your complete file to see exactly what information they based the misconduct finding on.
I went through something similar last year. If you have documentation showing it was a mass layoff (emails about budget cuts, termination letters mentioning layoffs, etc.), that's strong evidence against misconduct. You can request your complete unemployment file through a FOIL (Freedom of Information Law) request to NYS DOL - just submit Form IA 4.3 or send a written request to their FOIL office. This will show you exactly what your employer reported and what evidence they used for the misconduct determination. Sometimes employers incorrectly report layoffs as terminations for cause, and having your file can help you identify discrepancies to challenge.
This is super helpful! I had no idea about the FOIL request process. Do you know how long it typically takes to get your complete file back? And once I have it, if I find discrepancies between what my employer reported versus what actually happened, can I reopen my case or would I still need to go the Article 78 route?
I'm going through this exact same nightmare right now! Been stuck on this routing number error for Chase for almost two weeks. What's really frustrating is that I used this same account for my state tax refund direct deposit just last month with zero issues, so I know the routing and account numbers are correct. I tried calling Chase yesterday and the rep confirmed my routing number (121000497) is correct for both checks and electronic transfers - no separate ACH number needed. But the NY DOL system still rejects it every single time with that same "traditional checking account" error message. I'm honestly about to just give up and take the KeyBank card at this point. The whole system is clearly broken and I can't afford to keep waiting for benefits while trying to fight with their glitchy website. It's ridiculous that in 2025 we still can't get a basic direct deposit to work properly. Has anyone who ended up taking the debit card regretted it? Like are there hidden fees or other issues I should know about before I throw in the towel on direct deposit?
I totally feel your frustration! I went through this exact same thing a few months ago and almost gave up too. The KeyBank card itself isn't terrible - no monthly fees and you can use it at most ATMs without charges, plus you can transfer money out pretty easily once you get it set up online. The main downside is just the delay in getting it (took about 10 days for me) and having to deal with another account/card to manage. But honestly, if you're already two weeks in with no progress, it might be worth just accepting the card so you can start getting your benefits flowing again. You can always try to switch back to direct deposit later once their system hopefully gets its act together!
I'm having this EXACT same problem right now! Also with Chase, same routing number (121000497), and I've been banging my head against the wall for days. I even went to a Chase branch yesterday and had them print out my account details to triple-check everything - all correct, but the NY DOL system just keeps spitting back that same "traditional checking account" error. What's really getting to me is that this is literally the same account I use for my payroll direct deposit from my part-time job, so I know it works fine for electronic transfers. The NY unemployment system is just completely broken. I'm probably going to try calling Chase tomorrow to ask about the ACH routing number that @Zainab Ahmed mentioned, but honestly after reading all these horror stories about 3+ hour hold times, I might just bite the bullet and use that Claimyr service. At this point I'd rather pay a small fee than lose my sanity trying to get through to an actual human at the unemployment office. Thanks everyone for sharing your experiences - at least now I know I'm not going crazy and this really is a widespread system issue!
I'm in the exact same boat with Chase! Been fighting this for over a week now and it's driving me insane. The fact that so many people are having this issue with the same routing number makes it clear this is definitely a system problem on NY DOL's end, not our banks. I tried the ACH routing number suggestion someone mentioned earlier but Chase told me they only have one routing number for my region. Really thinking about trying that Claimyr service too since I literally cannot spend entire days on hold. Keep us posted on what ends up working for you - we're all in this together! 😤
Paolo Conti
Just went through this exact same situation a few months ago! The fast approval is definitely a good sign - means your employer reported everything correctly and there weren't any red flags with your claim. You should see your first payment within 2-3 business days after you certify this Sunday. Don't forget about the waiting week though - you won't get paid for your very first week of unemployment, that's just how NY does it. After that first payment hits, the timing becomes pretty predictable. One thing I wish someone told me - download the NY.gov app, it makes certifying way easier than using the website. Also keep all your work search documentation organized from day one, trust me on this! The system really has improved a lot over the past couple years.
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Steven Adams
•Thanks for mentioning the NY.gov app! I had no idea that existed and was dreading having to use the website every week. Just downloaded it and it looks way more user-friendly. Really appreciate the tip about keeping work search docs organized too - seems like that's something a lot of people get tripped up on later. Good to hear the system has actually improved, gives me hope this process won't be as stressful as I was expecting!
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Ravi Kapoor
Really glad to see a success story here! The NY unemployment system gets a lot of hate (and sometimes rightfully so) but when it works, it works. A few things that might help you moving forward: - Double-check that your direct deposit info is correct in your account settings - even a small typo can delay payments - The weekly certification window opens Sunday at 7:30am and you have until Friday to complete it, but definitely don't wait - If you're looking to get back into restaurants, now's actually a good time with spring hiring starting up - Keep your login credentials somewhere safe - getting locked out of your account is a nightmare to fix The $421 weekly benefit should give you some breathing room to find something good rather than just taking the first thing that comes along. Best of luck with the job search!
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