The whole system is a mess honestly. I've been unemployed for 2 months and still dealing with adjudication issues. Even when the system is 'open' half the time it doesn't work properly.

I've been dealing with the same frustration! One tip that helped me - if you're getting errors during the Sunday morning maintenance window (2-6 AM), try using the mobile app instead of the website. Sometimes one works when the other doesn't. Also, make sure you're using the correct login credentials - I had issues because I was mixing up my NY.gov account with my old unemployment login. The system can be really picky about browser settings too, so try clearing your cache or using incognito mode if you keep hitting walls.

One more thing - your benefit year is exactly 52 weeks from when you first filed, but you can only collect for up to 26 of those weeks. So if you find work and then get laid off again within that same benefit year, you might be able to reopen your claim instead of filing a new one. Just something to keep in mind for planning purposes.

Just to add to what everyone's saying - make sure you also know about the waiting week! In NY there's usually a one-week waiting period before you start receiving benefits, so your first payable week is actually the second week after you file. Also, if you're in construction like the original poster, you might want to look into whether your union has any additional resources or job placement services that could help with your search requirements. The building trades often have their own networks that can count toward your job contacts.

Adding to all the great advice here - one thing that really helped me when I went through this process was downloading the NY DOL mobile app. It makes weekly certifications SO much easier, especially if you're traveling or away from your computer. You can certify from anywhere as long as you have cell service. Also, don't panic if your first payment takes longer than expected. Mine took about 3 weeks from when I first applied, which felt like forever when I was stressed about bills. The waiting week plus processing time can make it feel really slow, but it does come through eventually. One last thing - if you have any issues with your claim (like if it gets flagged for review), don't just wait around hoping it resolves itself. Call or use one of those callback services people mentioned. I waited 6 weeks thinking my claim would automatically process, when really there was just a simple question they needed answered that took 5 minutes to resolve once I finally got through to someone. You've got this! The hardest part is just getting started, and it sounds like you're already on the right track.

I went through this exact same situation about 6 months ago and want to echo what everyone's saying - file ASAP! Don't overthink it. The NY system is actually pretty straightforward once you get started. One thing I wish someone had told me: after you file your initial claim, you'll get a determination letter in the mail (usually within 1-2 weeks) that shows your weekly benefit amount. READ IT CAREFULLY! Mine had an error where they missed one of my previous employers, which would have reduced my benefits significantly. I caught it and was able to get it corrected before it became a bigger issue. Also, for the work search requirement - networking counts too! If you have coffee with someone in your field to discuss job opportunities, that can count as one of your three weekly activities. Just document who you met with, when, and what you discussed about potential opportunities. The whole process really isn't as scary as it seems when you're staring at that application for the first time. Take it one step at a time and you'll be fine!

I just want to echo what others have said about how confusing this system is! I've been on NY unemployment for about 3 months now and honestly had no clue what the effective days meant until reading this thread. Mine is showing 48 which makes sense now (12 weeks x 4 = 48 days). But like everyone else, I was completely in the dark about whether a higher number was good or bad. It's really frustrating that NYSDOL doesn't provide any clear explanations on their website - you literally have to stumble upon community discussions like this to understand your own benefits! Thank you to everyone who shared their knowledge here, especially the unemployment counselor. This should be required reading for anyone starting a claim in NY!

I'm brand new to this community and to NY unemployment - just filed my first claim yesterday! Reading through this entire discussion has been both incredibly helpful and pretty concerning. I had no idea what any of these numbers meant and was already getting anxious seeing "effective days: 0" on my account, wondering if that meant something was wrong. Now I understand it's just because I haven't claimed any weeks yet. It's honestly ridiculous that NYSDOL doesn't explain any of this basic stuff anywhere on their website. How are people supposed to navigate this system without stumbling onto helpful forums like this? Thank you all for sharing your experiences and especially to the unemployment counselor for the clear explanations - this thread should be pinned for all newcomers!

I just went through this exact same headache last month! What finally worked for me was a combination of approaches. First, I tried the password reset with my old number like @61d990d64ed3 suggested, but that didn't work since I no longer had access to that phone. Then I found out about the "Account Recovery" option that @b9ced393b56c mentioned - that's KEY! It's separate from the regular password reset and lets you verify with your SSN and security questions instead of needing the old phone number. If that doesn't work, definitely try the technical support line at 518-457-9000 that @1dc1fac72b82 shared - press 3 then 2 for account access issues. Be very specific that it's a phone number change problem. I also had success with the online contact form as a backup plan. The most important thing is DON'T PANIC! I know it feels like you're going to miss your certification, but they can backdate it once you get access restored. I was stressed for nothing. You've got multiple good options here - one of them will definitely work! Keep us posted on what ends up working for you! 🙌

I'm so sorry you're dealing with this! I went through something similar when I moved and had to change my number mid-claim. Just wanted to add one more option that saved me: if you still have access to your old phone number temporarily (like if you haven't fully canceled service yet or can borrow the phone from whoever has that number now), you might be able to quickly log in, update your contact info, and then log back out. Also, I noticed some people mentioned the technical support line - that's definitely your best bet if the self-service options don't work. One tip: when you call 518-457-9000, have your SSN, old phone number, and current address ready before you even dial. They'll ask for all of that to verify your identity. Don't stress too much about the timing either - like others have said, they can backdate your certification once you get back in. The system is frustrating but they do understand that technical issues happen. You've got this! 💪