Glad to hear you got it sorted out! This is such a common issue with the NY system. For anyone else reading this thread who's still stuck - the key takeaways seem to be: use the same device you originally verified with, wait at least 24 hours for their system to sync, and always go directly to the NYSDOL website rather than clicking email links. The ID.me integration is definitely buggy but these workarounds usually do the trick eventually.

I'm currently stuck in this exact same loop right now! It's so frustrating - I verified through ID.me yesterday and got the confirmation, but today when I try to continue with my claim it's asking me to verify AGAIN. Reading through everyone's solutions here, I'm going to try using my phone (same device I used yesterday) and wait the full 24 hours before attempting again. Really hoping this works because I can't afford to keep getting stuck in this cycle. Thanks for posting about this - at least I know I'm not the only one dealing with this buggy system!

I've been helping people with NY unemployment tech issues for years and want to add a few things that might help: First, the Google Authenticator phone transfer issue is SUPER common - you're definitely not alone. When you get a new device, the app doesn't automatically sync your accounts like other apps do. Here's what I've seen work consistently: 1. **Best calling strategy**: Call 844-891-1786 at 7:28am and stay on hold. Don't hang up even if you get the "high volume" message. I've seen people get through after 45+ minutes on hold when calling right before they open. 2. **Have your claim details ready**: They'll definitely ask for your weekly benefit amount, claim start date, and last employer info for verification. If you have your original determination letter, keep it handy. 3. **Multiple backup methods are crucial**: When they reset your MFA, you can set up SMS backup, email backup, AND get recovery codes. Do all three! I can't stress this enough. 4. **Time sync matters**: Make sure your phone's time is set to automatic before trying any authenticator codes. Even being off by a minute will cause codes to fail. Also, that claimyr.com service people mentioned is legit - I've referred several people to it when they couldn't get through after multiple days. It's not cheap but sometimes worth it to avoid missing payments. Don't give up! The system is frustrating but fixable once you reach the right person.

I'm dealing with this exact same issue right now! Got locked out yesterday after switching phones last week and completely forgetting about the Google Authenticator transfer. It's so frustrating that they don't make it more obvious how critical it is to properly move your authenticator when you get a new device. Reading through all these responses has been incredibly helpful - especially the detailed step-by-step guides from people who actually got through. I'm definitely going to try calling 844-891-1786 at 7:28am tomorrow with all my info ready. In the meantime, I'll use the phone certification system so I don't miss this week's payment. Thank you everyone for sharing your experiences and solutions! This community is a lifesaver when dealing with NY unemployment's technical nightmares 🙏

I'm also interested in training benefits but wondering about the timeline. How long does the approval process usually take? I'm worried about my regular UI benefits running out before I can get into an approved program. Also, does anyone know if there are specific training programs that are easier to get approved for than others? I'm coming from retail too and really need to pivot into something with better job prospects.

Just wanted to add that if you're considering training benefits, make sure to ask about stackable credentials too. Some programs let you earn multiple certifications in related fields, which can make you more competitive. For example, if you're doing medical coding, you might also be able to get certified in medical billing or healthcare administration. This doesn't necessarily extend your benefits longer, but it gives you more job options when you finish. Also, many community colleges have partnerships with the One-Stop centers, so you might be able to use your training benefits for associate degree programs if they're in high-demand fields. The counselors at the American Job Centers are really helpful in explaining all your options - definitely worth scheduling an appointment even if you're just exploring possibilities.

Just wanted to follow up - were you able to get through using any of these methods? The waiting week credit issue is specifically mentioned in DOL guidance as requiring specialist assistance, which is why it forces you into the phone queue. For those still struggling, document each call attempt (date/time) in case you need to show you were actively trying to resolve the issue.

I'm dealing with the exact same waiting week issue right now! It's so frustrating that they force you to call for something that should be automated. Reading through all these suggestions gives me hope though. I'm going to try the Wednesday 10:30am strategy first since that seems like solid insider info, and if that doesn't work I'll definitely look into Claimyr. The fact that multiple people here got through using different methods makes me feel like there's actually a light at the end of the tunnel. Thanks everyone for sharing your experiences - this community is a lifesaver when dealing with these government systems!

I'm dealing with a similar situation right now - got laid off in October and just filed last week after finally accepting that my job search wasn't going anywhere fast. The 4-week backdate rule is frustrating but it's firm. What I found helpful was calling early in the morning (like 8 AM sharp) to avoid the worst of the phone queue nightmare. Also, when you do your weekly certifications, keep detailed records of your job search activities - I use a simple spreadsheet with company names, positions applied for, dates, and contact info. The DOL can request this information during audits so it's better to be over-prepared. Don't let the regret about waiting eat at you too much - focus on getting your claim processed quickly and staying consistent with your weekly certifications. Every week you delay filing costs you more money.

I'm going through the exact same situation right now - got laid off in late September and kept thinking "next week I'll find something" until here we are in January. The 4-week backdate limit is brutal but it's unfortunately set in stone. I finally filed my claim two weeks ago and just got approved yesterday. Here's what I wish I knew earlier: when you file online at my.ny.gov, have ALL your employment info ready (last 18 months of employers, dates, wages, reason for separation). The initial application took me about 45 minutes but having everything organized helped. Also, they scheduled my phone interview for about 10 days after I filed - be honest about why you delayed but don't overthink it. The rep told me that while they can't extend the backdate period, they understand people don't always know the rules. Most importantly, file TODAY if you haven't already. Every day you wait is money lost. The weekly benefit in NY ranges from $104-$504 depending on your previous wages, so even getting just 4 weeks backdated plus ongoing benefits is better than nothing. Hang in there - I know it's frustrating but at least we can still get help going forward.