


Ask the community...
Did your employer contest your unemployment claim? If they said you quit or were fired for cause, that would explain the delay and $0 balance.
After WEEKS of trying, found out from a friend that works at nysdol that they're massively backlogged because of their new computer system rollout. It's creating a ton of $0 claims that need manual review. The only way to get it fixed is to talk to a human.
You might need to verify your identity again. A lot of accounts got flagged for extra verification recently because of all the fraud. Check your email spam folder - they might have sent you a link to verify.
I've been dealing with ny unemployment for 2 years now and honestly the only reliable way to get help is either 1) know somebody who works there or 2) use a service like claimyr.com to get through the phone lines. Everything else is just wasting time sadly.
so I see we're all living the same nightmare... the backpay system is criminal. took me 7 call attempts using claimyr.com before I got someone who actually knew what they were talking about. the first 6 agents had no idea how to handle backdating.
i work in a related field (not unemployment but similar govt agency) and I'll tell you a secret - the agents CAN see your backpay status but many don't know how to access that screen in the system. Ask specifically for someone who can check the "payment history backend" not just the regular payment screen.
My 1099G was missing too but showed up 2 weeks later randomly. Maybe wait a few days before panicking? The system is probably just backed up.
Dylan Wright
pro tip: always keep an emergency buffer of at least one week's worth of benefits if possible. holidays, system glitches, and random payment holds happen ALL THE TIME with ny unemployment. saved my butt numerous times.
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NebulaKnight
ur mom can try calling her bank to see if theres a pending deposit. sometimes it's in the system but not showing in her available balance yet
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AstroAlpha
•Good idea, I'll suggest that to her!
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