Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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did u try the automated status line? sometimes works better than main number. 888-581-5812
I didn't know there was a separate status line! I'll try that one today, thanks for sharing it.
Just wanted to follow up - were you able to get through with any of these methods? The situation with the phone lines has been particularly challenging this quarter due to the system migration.
UPDATE: I finally got through! I tried the Claimyr service that someone mentioned above and got connected to an agent in about 15 minutes. Turns out there was an identity verification issue they never notified me about. The agent cleared it and said my payments should process within 3 business days. Such a relief! Thanks everyone for your help and suggestions.
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Hey everyone just want to chime in - just delt with this for my partner who had trouble with 2025 back pay and it was a big mess. What everyone is saying about the separate department is true. What worked was we kept calling the 1-888 numbr everyday at 8AM sharp and asking specifically for a tier 2 specialist who can handle back payments. Took 6 days of calling but finally got someone who fixed it that day!!!! Dont bother with the message system completly useless. Hope this helps somebody!!
Thanks! I'm definitely going to try the 8AM approach. Did you need to say anything specific to get to a tier 2 specialist? Or just ask directly for that?
just be super clear that you need a tier 2 specialist for backpayment processing. if they try to transfer you to regular help say NO and that you need specificly backpay department. sometimes they try to rush you off to wrong place. good luck!!!!
Update to my earlier comment - I forgot to mention that there's a specific form you might need to fill out for expediting back payments. It's called the Request for Back Payment Processing (Form BP-2025). It's not on their main website - you need to navigate to the "Forms and Publications" section, then "Specialized Claim Forms" and it should be there. This form goes directly to the Back Payment team and bypasses some of the regular processing queues. Include a copy of your determination letter when you submit it.
This is incredibly helpful - thank you! I'm going to look for that form right now. Should I submit it online or mail it in? And do you know roughly how long it took to process after you submitted the form?
You can submit it either way, but online is definitely faster. I submitted mine online and included my determination letter as an attachment. It took about 10 business days after submitting the form for my back pay to appear. Still not lightning fast, but much better than the 5+ weeks it was taking before I submitted the form. Make sure you keep the confirmation number they give you when you submit it - you'll need that if you have to call to follow up.
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UPDATE: I found my 1099-G! For anyone else who might need this info: I had to click on "Unemployment Services" then scroll ALL the way down to find the tax forms section. It wasn't obvious at all. Thanks everyone for your help!
Great to hear you found it! Just remember to report all of that unemployment income on your taxes. A lot of people forget and then end up with an unpleasant surprise from the IRS later.
My tax preparer said i need to get a CORRECTED 1099-G because mine shows the wrong amount!!! Has anyone dealt with getting a corrected form?? SO FRUSTRATING
For a corrected 1099-G, you'll need to call NYSDOL directly at 1-888-209-8124 and specifically request a correction. Explain the discrepancy and they should be able to issue a corrected form. Make sure to have your documentation ready showing what you actually received versus what's on the form. The correction process usually takes 2-3 weeks, so plan accordingly for your tax filing deadline.
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my friend had same problem last month and i think you can get older forms but you haveto do it by phone. the website only lets yoy see current year i think. or maybe your account is jyst glitchy, that happens alot with the ny unemployment site lol
Thanks! Yeah the site is super glitchy, keeps timing out on me.
Just wanted to follow up and see if you were able to get your 1099-G forms? Did you try calling again or use any of the suggestions here?
I ended up using that Claimyr service you mentioned and got through to NYSDOL in about 25 minutes! The agent was actually super helpful and is sending both years' 1099-G forms to my email. Should have them by tomorrow. Thanks again for the recommendation - saved me so much frustration!
Great to hear you got it resolved! Just make sure to keep copies of those forms with your tax records. The IRS can audit returns for up to 3 years (sometimes longer), so having documentation of all your unemployment income is important.
Adrian Hughes
I had to do this back in January and my experience was TERRIBLE. The video verification was scheduled then canceled TWICE without notice. I ended up waiting 23 days - well beyond their "14 day" promise. When I finally got someone on the phone, they claimed my verification had been approved a week earlier but "hadn't been entered into the system correctly." Sure. Magically fixed it while I was on the phone. ALWAYS follow up before their deadline - don't just trust the process!
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Molly Chambers
•omg this happened 2 my roommate too! he called like 50 times b4 getting someone who fixed it
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Kaylee Cook
•That's really concerning... I'll definitely follow up if I don't see any changes by the end of next week. Did you have to call multiple times to finally get someone helpful?
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Lydia Bailey
When I did my video verification last year, it actually went pretty fast. Got approved in 4 days. But I think I just got lucky with timing honestly. I remember the agent said something about how they were catching up on a backlog. Anyway, I'd just keep checking the website every morning, that's when they usually update the system. By the way, my brother is applying for benefits now too. Does anyone know if he needs to do the video verification or is it only for certain people?
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Marcus Patterson
•The ID verification requirement is triggered by several factors in the system. Most common reasons are: - First-time claimants - Address discrepancies in your application - Name variations in federal records - Suspicious IP access or login patterns - Random selection for enhanced verification It's not required for everyone, but approximately 30-40% of new claimants are currently being selected for this additional verification step.
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