New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

ugh the adjudication process is SO frustrating!! I've been waiting 4 weeks now and can't get through to anyone at NYS Department of Labor to find out what's going on. They really need to improve their communication about these delays.

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I had similar issues getting through to NYS Department of Labor about my adjudication status. What finally worked for me was using Claimyr (claimyr.com) - they help you get through to an actual agent. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. I was able to talk to someone within a day and get an update on my case.

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Really? I've never heard of that service. Did they actually help resolve your adjudication issue or just get you information?

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just keep filing your weekly claims even during adjudication! thats important so you dont lose benefits for those weeks

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Good point! I wasn't sure if I should keep filing or wait for the adjudication to finish. Thanks for clarifying that.

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Adjudication by definition is just bureaucratic speak for 'we're taking forever to make a decision.' I've been through this twice and both times it took over a month. Keep filing your weekly claims though because if you're approved, you'll get back pay for all the weeks you certified.

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A whole month?? I can't wait that long without any income. This is so frustrating.

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That Claimyr thing sounds interesting @profile2. Did you actually talk to someone at NYS Department of Labor through them?

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by definition adjudication means they're deciding if you qualify, could be anything really. mine was because my employer said i quit but i was actually laid off. took forever to sort out

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Just went through adjudication myself and wanted to share what helped me get through it! Mine lasted about 4 weeks and was due to wage verification issues from a previous job. The waiting was absolutely brutal but I kept myself sane by creating a routine - checked my online account every morning at 9am, called DOL every Tuesday/Thursday at exactly 8:01am, and kept detailed notes of every interaction. One thing that really helped was joining this subreddit and a few Facebook groups where people share real-time updates about their cases. Seeing others go through the same thing made me feel less alone. Also discovered that you can message them through the secure inbox on the NY.gov site - sometimes got faster responses than calling! Most important things: NEVER stop filing weekly claims (even though you won't get paid during adjudication, you need them for backpay), respond to any mail/email within 24 hours, and answer ALL unknown phone calls (they only try calling twice!). When I finally got approved, I received 4 weeks of backpay all at once which was such a huge relief. The system is definitely broken and the uncertainty is the worst part, but stay strong Connor! Document everything, stay persistent, and don't give up. Most legitimate claims do get resolved eventually, even if it takes longer than it should. You got this! 💪

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@Connor O'Reilly wow thank you so much for this detailed breakdown! It's actually kind of wild that we have the same first name and are both going through this mess 😅 Your routine idea is really smart - I think having structure will definitely help with the anxiety instead of just randomly checking things throughout the day. The Facebook groups suggestion keeps coming up so I'm definitely going to look into those today. Really glad to hear you got your 4 weeks of backpay all at once, that must have been such a relief! Quick question about the secure inbox messaging - did you find they actually responded faster than phone calls? I've been focusing all my energy on calling but if messaging works better that could be a game changer. Thanks for sharing your experience and the encouragement, this community has been incredible! 🙏

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Just wanted to add my experience since I went through adjudication about 6 months ago. Mine was triggered because my employer disputed the reason for my job separation - they claimed I quit voluntarily when I was actually terminated due to company restructuring. The whole process was nerve-wracking but ended up taking about 7 weeks total. What really saved me was keeping meticulous records from day one. I created a simple Google doc with dates, times, who I spoke with, and what was discussed. Also took screenshots of my online account status every few days. When they finally called me for a phone interview (week 5), having all that documentation made it so much easier to provide clear, consistent answers. One tip I don't see mentioned much - if you get scheduled for a phone interview, treat it seriously! Dress professionally even though it's just a call, have all your documents ready, and speak clearly. The adjudicator is trying to determine the facts, so be honest and straightforward. The backpay when it finally came through was life-changing after weeks of stress. Keep your head up Connor, the wait is horrible but most cases do get resolved if you stay on top of everything. This community helped me so much during my wait - you're definitely not alone in this! 🙏

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Once you file your initial claim, you'll need to file weekly claims every week to keep getting benefits. Don't forget to do this even if your claim is still pending - you can lose weeks of benefits if you don't certify.

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Sorry to hear you're going through this stress - layoffs are really tough. One thing I'd add is to start gathering your employment documents now while you still have access to everything. Keep copies of recent pay stubs, your offer letter, and any company handbook info about layoff procedures. Also, if your company offers any severance package, make sure to understand how that might affect your unemployment benefits timing. Some people don't realize that severance can sometimes delay when your benefits start. The good news is that with 2 years of full-time work, you should definitely qualify. Hang in there!

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just to add my experience - i was on medical leave for 6 weeks and definitely couldn't get unemployment. but like others said, short term disability through work covered part of my salary during that time. check with your HR department about what benefits you might have had available

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I work in HR and deal with these situations regularly. The confusion is totally understandable because the rules can seem contradictory. Here's the bottom line: NYS unemployment requires you to be "able, available, and actively seeking work." Medical leave automatically disqualifies you because you're declaring yourself unable to work. However, there are a few important things to know: 1) If you had short-term disability insurance through your employer or purchased it independently, that would have been the appropriate benefit during your medical leave, 2) Some people don't realize their employer offers disability benefits - it's worth checking with HR even now to understand what was available, and 3) The timing matters - you could potentially file for unemployment AFTER you're medically cleared but before returning to work, if there's a gap. For future reference, always ask HR about all available benefits when taking medical leave - many people miss out on disability benefits they're entitled to.

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