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I've been in your exact situation before and it's so frustrating! The "information not available" message is unfortunately very common after setting up a payment plan - the IRS systems just don't communicate well with each other. Here's what I'd strongly recommend: Don't make any payments until you know your exact balance. I made that mistake and it created more headaches later when trying to track what I still owed. Your best bet is to request an Account Transcript through the same ID.me portal you're already using. Go to "Get Transcript" and select "Account Transcript" for the tax year in question. This transcript typically shows your current balance including accrued interest and penalties, even when the main account page is broken. If the transcript still doesn't help, you'll need to call the IRS using the specific phone number on your payment plan agreement (not the general customer service line). Have your payment plan agreement number ready along with the usual identity verification info. One important thing to remember: interest is still accruing daily on your $2,800 balance at the current federal rate (around 8% annually). So on a 180-day plan, you're looking at roughly $110-120 in additional interest if you spread payments evenly. The sooner you start paying, the less total interest you'll pay. Also keep in mind that the IRS applies payments to interest first, then penalties, then principal - so you want to make sure you're paying enough to make meaningful progress on the actual tax debt. The account transcript method worked for me when nothing else would - hopefully it helps you too!
This is really comprehensive advice! I'm actually dealing with a similar issue right now where my payment plan shows as approved but the online portal is completely useless. One thing I'm curious about - when you mention the Account Transcript showing the balance "even when the main account page is broken" - does it show the balance as of the payment plan setup date, or does it reflect real-time interest accrual? I'm trying to figure out if I need to calculate additional interest that's accumulated since the transcript date, or if it's current as of when I view it. Also, really appreciate the heads up about the payment application order (interest first, then penalties, then principal). I had no idea about that - definitely changes how I need to think about my payment amounts to make sure I'm actually chipping away at the main debt and not just covering interest.
@Yuki Nakamura Great question about the transcript timing! The Account Transcript shows your balance as of the date the transcript was generated, not real-time. So if there s'been a gap between when you request it and when you re'making payments, you ll'need to account for additional daily interest that s'accrued since the transcript date. The daily interest calculation is pretty straightforward: take your current balance, multiply by the annual interest rate currently (around 8% ,)then divide by 365 days. So on a $2,800 balance, you re'looking at about $0.61 per day in additional interest. The payment application order is definitely something more people should know about! It can be really frustrating when you think you re'making progress on the principal but most of your payment is going to interest and penalties first. That s'why it s'so important to know your exact breakdown before you start paying - you want to make sure your payments are large enough to meaningfully reduce the actual tax debt, not just cover the carrying costs. If you can pay more than the minimum required amount, even an extra $50-100 per payment makes a huge difference in reducing your total interest over the 180-day period.
I completely understand your frustration - I went through this exact same issue about 6 months ago! The "information not available" message after setting up a payment plan is incredibly common and so stressful when you're trying to be responsible. Here's what worked for me: First, try getting your Account Transcript through the same ID.me portal (under "Get Transcript" then "Account Transcript"). The transcript usually updates much faster than the main account page and will show your current balance breakdown including interest and penalties. If that doesn't work or you want to double-check the numbers, definitely call the specific phone number listed on your payment plan agreement letter - NOT the general IRS customer service line. The payment plan specialists typically have shorter wait times and can give you your exact current balance over the phone. Whatever you do, don't start making payments without knowing the exact amount. Interest is still accruing daily (currently around 8% annually), and the IRS applies payments to interest first, then penalties, then principal. On your $2,800 balance over 180 days, you're looking at roughly $110-120 in additional interest if payments are spread evenly. The good news is that once you get the balance figured out, you have plenty of time with the 180-day plan to pay it off early and save on interest. The uncertainty is definitely the worst part - once you have the numbers, it becomes much more manageable!
This is such helpful advice! I'm actually in a very similar situation right now where my payment plan was approved but the online portal just shows that frustrating "information not available" message. It's been about 2 weeks since approval and I'm getting anxious about when to start payments. I had no idea about the Account Transcript option - that sounds like it could be a game changer if it updates faster than the main account page. I'm definitely going to try that first thing tomorrow. One question about the interest calculation you mentioned - when you say it's around $110-120 over 180 days, is that assuming you make equal monthly payments, or is that the total if you don't pay anything until the end? I'm hoping to pay more upfront to minimize the total interest, but want to make sure I understand how the daily accrual works with partial payments. Also really appreciate the tip about using the payment plan specific phone number instead of the general line. After hearing horror stories about 3+ hour wait times, I've been putting off calling, but if the specialized line is more manageable that changes everything.
I've been in your exact situation and totally get the anxiety! As someone who splits everything with roommates and frequently covers group expenses, I was terrified about having to explain dozens of Zelle transfers during tax season. The relief came when I realized that reimbursements are fundamentally different from income in the eyes of the IRS. When you pay $100 for a group dinner and friends send you back $75, you didn't earn $75 - you're actually out $25 for your own meal. The IRS understands this distinction perfectly. What helped me feel more confident was learning that IRS audit systems are designed to catch significant patterns of unreported business income - regular payments that look like wages, total deposits way higher than reported income, etc. Random personal transfers from different friends for splitting bills don't fit those red-flag patterns at all. For documentation, I keep it simple: clear memos when possible ("utilities - roommate share," "dinner split") and screenshots of group texts for bigger shared expenses like vacation rentals. But I don't stress about documenting every coffee split or small reimbursement. The bottom line is that millions of Americans use payment apps this way every day, and it's completely normal, legal behavior. Focus your energy on accurately reporting your actual income rather than worrying about explaining legitimate personal reimbursements. You're being responsible by thinking about compliance, but don't let this anxiety consume you over something the tax system fully accounts for!
This is so helpful to hear from someone who's been through the exact same situation! As a newcomer to this community, I've been dealing with this exact anxiety about my Zelle transfers with roommates and friends. Your explanation about reimbursements vs income really clarifies things - when I think about it as "I'm not getting richer, I'm just getting my money back," it makes perfect sense. I was getting caught up in worst-case scenarios of having to explain every single transaction, but understanding that the IRS looks for business income patterns rather than personal reimbursements puts everything in perspective. I love your practical approach to documentation too. Simple memos and keeping a few screenshots of group chats for larger expenses seems totally manageable without being overly burdensome. It's such a relief to know this is normal behavior that the tax system accounts for. Thank you for sharing your experience and helping ease the anxiety that so many of us seem to have about this common situation!
I completely understand your anxiety about this - I was in the exact same situation last year and spent way too much time worrying about it! The good news is that personal reimbursements between friends are definitely not taxable income, even when there are tons of them. The key insight that helped me was understanding that these transfers don't represent actual income - they're just you getting back money you already spent. When you pay $60 for groceries and your roommate sends you $30 back, you haven't earned $30, you're still out $30 for your share. The IRS recognizes this fundamental difference between reimbursements and actual income. From an audit perspective, the IRS systems are designed to flag patterns that suggest unreported business income - things like regular payments from the same person that look like wages, or total bank deposits that significantly exceed your reported income. Your random Zelle transfers from different friends for splitting bills don't fit those patterns at all. My practical advice: start using descriptive memos when you can ("dinner split," "utilities," "concert tickets"), and for larger shared expenses like vacation rentals, maybe save the group text where you discussed splitting costs. But don't stress about documenting every small coffee or lunch reimbursement. You're being responsible by thinking about this, but try not to let it consume too much mental energy. This is incredibly common behavior that millions of people engage in, and the tax system absolutely understands how payment apps are used in daily life!
This is maybe a dumb question but what if i start a small side business just to be able to deduct my phone? like selling stuff on ebay once a month or something? would that work?
That's not a dumb question, but it could create some issues. If you start a business solely for tax deductions, the IRS might classify it as a hobby rather than a legitimate business. For a business to be recognized for tax purposes, you generally need to show that you're pursuing it to make a profit, not just for tax benefits. The IRS has a "hobby loss rule" where if you don't show a profit in at least 3 out of 5 consecutive years, they may disallow your business deductions.
Great question! I dealt with this exact situation last year when I was trying to figure out phone deductions. As others have mentioned, the Tax Cuts and Jobs Act really changed the game for W-2 employees - those miscellaneous itemized deductions are off the table until at least 2025. Since you mentioned you're a regular W-2 employee, your best bet is definitely to approach your employer about reimbursement first. Many companies are willing to provide a monthly stipend once they understand the business need - especially if you can document how much you're using your phone for work calls, emails, and navigation. If that doesn't work out, you might want to consider if you have any side income that could qualify as self-employment. Even small amounts of freelance work, consulting, or selling items online could potentially allow you to deduct the business portion of your phone expenses on Schedule C. Just make sure any side business is legitimate and profit-motivated, not just set up for tax purposes. The separate phone plan idea is smart for keeping things organized, but unfortunately won't change the deduction rules for your W-2 employment. Hope this helps clarify things!
This is really helpful advice! I'm in a similar boat and had no idea about the Tax Cuts and Jobs Act eliminating those deductions for W-2 employees. I've been putting off having the conversation with my manager about phone reimbursement, but your point about documenting business use makes a lot of sense. Do you think it would be worth tracking my work-related phone usage for a month or two before approaching them? I'm worried they'll think I'm just trying to get free money, but if I can show concrete data about how much I'm actually using it for work calls and emails, that seems more legitimate.
Has anyone actually had success getting their credits back after filing Form 8862? My credits were denied two years ago, I filed 8862 last year, and still got rejected again with no clear explanation.
I successfully got my EIC back after filing 8862. The key was having really solid documentation. I included a cover letter explaining my situation clearly and referencing all my supporting documentation (even though you don't actually send the docs with the return). I think the biggest issue people run into is not addressing the specific reason their credits were denied in the first place. Did you ever figure out exactly why they initially denied your credits?
I went through something similar with my brother's return last year. The IRS reduced his refund and he needed to file Form 8862 the following year. One thing that really helped was getting a copy of his account transcript from the IRS website - it shows much more detail about exactly what they adjusted and why. The transcript has specific transaction codes that explain the adjustments, which is way more informative than the basic notice they send. Also, make sure your sister keeps excellent records going forward. The IRS tends to scrutinize returns more closely once someone has been flagged for these credits. Things like school enrollment records, medical appointments, and utility bills in her name at the same address as the kids can all help establish that the children lived with her for more than half the year. The good news is that filing Form 8862 doesn't prevent you from claiming the credits again - it just requires extra documentation and verification. Just be thorough and honest when completing it.
This is really helpful advice! I didn't even know you could get account transcripts from the IRS website. Is this something anyone can access, or do you need special access? Also, when you mention transaction codes - are these something a regular person can understand, or do they require some kind of tax knowledge to interpret? My sister is pretty good about keeping records, but I want to make sure we're focusing on the right types of documentation. The utility bills idea is smart - that's something concrete that shows residency that we wouldn't have thought of otherwise.
Brianna Schmidt
I just take a picture of mixed receipts immediately and mark them up digitally using my phone's markup tools. Circle business items in red, add up the subtotal right on the image, and calculate the proportional tax. Then save to a tax folder in my cloud storage. My accountant said the IRS doesn't require original paper receipts anymore - digital copies are acceptable as long as they're legible and you can prove the expense was for business.
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Elijah Knight
Great question! I've been dealing with this exact same issue as a freelance consultant. Here's what I've learned works best: For mixed receipts, definitely keep them - just be methodical about marking them up. I use a simple system: I circle all business items in blue ink and write "BIZ" next to each one, then total up just those items at the bottom of the receipt. This makes it crystal clear what portion was for business. For the sales tax calculation, the proportional method is totally acceptable. If your business items were $30 out of a $60 total purchase, then you can claim 50% of the sales tax ($6.43 out of your $12.85 example). The IRS just wants to see that you have a reasonable, consistent method. One tip that's saved me time: I do this markup immediately while I'm still in the parking lot or as soon as I get home. Trying to remember what was business vs personal weeks later is nearly impossible, especially for generic items like batteries or folders. Your spreadsheet approach sounds solid - just make sure you're only entering the business portion of each receipt, including the calculated business portion of sales tax. Keep those marked-up receipts organized by month in case you need them later!
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Mateo Martinez
ā¢This is super helpful! I love the blue ink "BIZ" system - that's way clearer than my current highlighting method. One question though: do you think it matters if I use different colored pens for different months or years? Like blue for 2024, red for 2025? Or is consistency within each receipt more important than having a color coding system across time? Also, thanks for the parking lot tip! I've definitely had those moments where I'm staring at a receipt two weeks later wondering if the USB cable was for my computer or my kid's tablet.
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