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I've been tracking TPG outages for the past three tax seasons using downdetector.com and their reddit community. This appears to be their third major outage this season, with previous ones on February 2-3 and February 28-March 1. According to several online resources, they're experiencing higher than normal volume this year due to increased e-filing rates. In my experience, their system usually updates overnight between 12am-4am EST. I've had success accessing the portal around 5:30am when most users aren't active. If you're using TurboTax, you can also check your order details page which sometimes shows refund status independent of the TPG system.
This is accurate. Per IRS Publication 1345 (Rev. 1-2023), third-party processors like TPG must update their systems within 24 hours of receiving IRS deposit information, but there's no regulation requiring their portals to be continuously available. I've found that the SBTPG phone system (their automated line) often works even when their website is down. You can reach it at their customer service number and use the automated options to check refund status using your SSN and expected refund amount.
I'm dealing with the exact same issue! Been trying to access TPG since yesterday morning and getting nothing but loading screens. What's really frustrating is that my refund was supposed to be deposited this week according to the timeline my tax preparer gave me. I ended up calling my tax prep office and they said they're getting calls about this all day. Apparently TPG is having widespread system issues but hasn't posted any official notice about it. They suggested checking the IRS "Where's My Refund" tool instead, which is working fine and shows my refund is still being processed. For what it's worth, my neighbor had the same TPG outage issue two weeks ago and her money still came on the expected date even though she couldn't track it online. Seems like their tracking system goes down but the actual payment processing keeps working behind the scenes.
That's really reassuring to hear about your neighbor still getting her refund on time despite the portal being down! I was starting to worry that the system issues might delay the actual payments too. It sounds like TPG's backend payment processing is separate from their customer-facing portal, which makes sense from a technical standpoint. I'll definitely check the IRS "Where's My Refund" tool like you suggested - at least that gives us some visibility while we wait for TPG to get their act together. Thanks for sharing what your tax prep office told you!
One thing nobody mentioned - did you set up your HSA yourself or through your employer? If you set it up through your employer, they might have a cafeteria plan (Section 125 plan) where your contributions are considered employer contributions for tax purposes, even though they're deducted from your pay.
This is exactly right. Most workplace HSAs are part of a Section 125 Cafeteria Plan, which is why they get this tax treatment. It's actually beneficial because you avoid BOTH income tax AND payroll taxes (FICA) on those contributions. If you contributed directly to your HSA outside of payroll, you'd still get the income tax deduction but you'd have already paid FICA taxes on that money.
Just wanted to add another perspective here - I'm a tax preparer and see this HSA confusion ALL the time during tax season. The key thing to remember is that Box 12 Code W on your W-2 shows the TOTAL amount that went into your HSA through payroll deduction, regardless of whether you think of it as "your" money or "employer" money. When contributions are made pre-tax through payroll (which yours were), the IRS considers them "employer contributions" for Form 8889 purposes. This is actually BETTER for you tax-wise because you're avoiding both income tax AND the 7.65% FICA taxes (Social Security + Medicare). Your TurboTax is handling this correctly. Don't second-guess it or you might end up double-claiming deductions. The fact that your HSA provider statement matches your W-2 Box 12W amount ($3,600) confirms everything is being reported properly. You're getting the full tax benefit - just in a different way than you initially expected!
Thank you so much for that clear explanation! As someone who's new to HSAs, this whole thread has been incredibly helpful. I was getting ready to mess with my TurboTax entries because I thought there was an error, but now I understand the pre-tax payroll deduction system makes perfect sense. One quick follow-up question - if I wanted to contribute MORE to my HSA next year (still under the limits), would it be better to increase my payroll deduction amount rather than making additional contributions from my bank account? Sounds like the FICA tax savings make payroll deduction the better choice?
Don't overthink this! The IRS processes millions of paper returns. As long as you: 1) Sign the return 2) Include all required forms 3) Attach your W2 to the front 4) Keep related forms together You'll be fine. I've been filing paper returns for 20+ years (yeah I know, I should e-file) and never had an issue even when I'm not 100% sure about the exact ordering.
That's terrible advice! The IRS is understaffed and looking for any reason to kick returns back or delay processing. My friend had his refund delayed 6 months because he had his forms "out of sequence" according to the notice he got. Order absolutely matters!
I can confirm that form assembly order definitely matters! I learned this the hard way when my return got kicked back last year for "improper sequencing." Here's what I've found works consistently: 1. Form 1040 with W2(s) stapled to the FRONT (there's usually a designated attachment area) 2. Schedules 1, 2, 3 (if needed) - these go right after the 1040 3. Other schedules and forms in the order they're referenced in the 1040 instructions 4. For your Form 8949 situation - attach your bank statement pages directly behind Form 8949, not at the end of the return The key thing about supporting documents like your bank statement is they should be "married" to the form they support. Don't put all attachments at the end - that's what caused my delay last year. Also, only include the relevant pages of your bank statement that show the transactions reported on Form 8949. No need to send pages of unrelated account activity. One staple in the upper left corner for the whole package, make sure you sign the return, and you should be good to go. The IRS really does care about proper assembly - it helps their processing workflow.
This is really helpful, thank you! I'm a first-time paper filer and was getting overwhelmed by all the different advice out there. Your point about "marrying" supporting documents to their forms makes total sense - I can see how putting everything at the end would confuse the processing workflow. Quick question - when you say "relevant pages" of the bank statement for Form 8949, do you mean just the pages showing the actual stock transactions, or should I also include the summary page that shows my account balance? I want to include enough to be complete but not overwhelm them with unnecessary pages.
This is exactly the kind of confusing contractor situation that makes tax season a nightmare! I've been dealing with similar reimbursement issues for years. What really helped me was getting everything documented properly - not just keeping receipts, but also creating a paper trail showing that these were legitimate business expenses being reimbursed, not additional income. One thing I learned the hard way: make sure you're consistent about how you handle these expenses year over year. The IRS doesn't like it when contractors flip-flop between claiming expenses as deductions versus treating reimbursements as income. Pick a method and stick with it. In your case, since they're already issuing the 1099-NEC with the reimbursements included, you're pretty much locked into reporting it as income and then deducting the expenses. Also, consider having a conversation with your client about setting up a proper accountable plan for next year. If they require you to submit receipts and reimburse exact amounts, those shouldn't be appearing on your 1099 at all. It might save both of you some headaches down the road.
This is such great advice about consistency! I'm actually dealing with this exact situation for the first time this year and wasn't sure if I should try to get my client to issue a corrected 1099 or just handle it on my end. Sounds like it's probably easier to just report the income and take the deduction rather than fight with the client about their accounting practices. One quick question - when you mention creating a paper trail, do you mean beyond just keeping the parking receipts? Like documenting that these were required business expenses for client work?
I've been in this exact situation as a contractor and can confirm what others have said - you're essentially stuck reporting the reimbursements as income since they're on your 1099-NEC, but you can deduct the same amounts as business expenses on Schedule C. One thing I'd add is to make sure you're tracking the business purpose for each parking expense. The IRS wants to see that these were legitimate business travel expenses, so I keep a simple log with dates, client visits, and parking costs. It's also worth noting that if you're parking at the airport for business travel, that's generally considered a fully deductible business expense rather than just partial like commuting would be. The frustrating part is that your client should really be handling this differently - reimbursements for documented business expenses shouldn't be showing up on your 1099 at all. But changing their accounting practices mid-year is probably more hassle than it's worth. I'd definitely continue getting reimbursed rather than eating those costs yourself - just make sure you have solid documentation for the deductions.
This is really helpful context about the business purpose documentation! I've been pretty loose with my record-keeping and just keeping the receipts themselves. So you're saying I should also be noting which client I was visiting and the dates of the business meetings? That makes sense for audit protection. One follow-up question - when you say airport parking is "fully deductible" versus commuting being partial, does that mean I can deduct 100% of the parking cost? I always thought there might be some personal use component since I'm technically driving to/from my home, but I guess if it's required business travel to meet clients, that changes things?
Maya Diaz
what tax software r u using? Some are better than others at catching these things before submission
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Kolton Murphy
ā¢using TurboTax... maybe I should switch?
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Maya Diaz
ā¢TT is usually pretty good tbh. Might not be the software thats the issue
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AstroAlpha
Have you tried checking your IRS account transcript online? Sometimes there are discrepancies between what you think your prior year AGI was and what the IRS actually has on file. Also make sure you're using the EXACT amounts from your W-2 boxes - even a penny difference will cause rejection. The system is super picky about matching data precisely.
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