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Be careful with SBTPG - they're like a middleman that takes a bite of your sandwich before handing it to you. I've seen cases where they held refunds for up to 5 business days, not just 1-3. Their terms actually allow them to hold funds for "processing" with no specific timeline guarantee. Think of it like shipping - they promise delivery but not exactly when. In 2023, many people reported longer holds during February and March when volume was highest. If you need your money by a specific date, never count on the DDD as the actual deposit date.
According to IRS Publication 1345 (Rev. 2-2023), doesn't a tax preparer need explicit consent to use a Refund Transfer product? Did anyone actually read the fine print when filing? I'm wondering if there's a way to opt out of SBTPG processing for future filings while still using the same tax software.
Omg YES! 😫 I went through this EXACT same thing! My state refund was held by SBTPG for 4 days and then my federal was held for 3 days! I was literally checking my bank account every hour because I needed that money for my mortgage payment. It's so stressful when you're counting on that money and then it's just... sitting there with some company you never directly chose to work with!
I had this same issue last month. According to the SBTPG website (https://taxpayer.sbtpg.com/), they typically process refunds within 1-2 business days after receiving them from the IRS. I tracked my federal refund carefully - the IRS issued it on February 21st, SBTPG received it the same day, and I got my deposit on February 23rd. So exactly 2 business days. I recommend creating an account on their website to track your refund's progress. You'll need your SSN, filing status, and refund amount to register.
I was in the same boat as you a few weeks ago! Here's what happened for me step by step: 1. First, I checked my transcript and saw my DDD (2/3 in my case) 2. I called TurboTax customer service (866-888-9107) to ask about the timeline 3. They confirmed that they typically receive the funds from IRS on the DDD 4. Then they process the fees and forward the remaining amount within 24-48 hours 5. Finally, Credit Karma usually makes funds available same-day once they receive them In my experience, I got my refund exactly 2 days after my DDD. The TurboTax rep told me this is pretty standard for their refund transfers with Credit Karma specifically. Hope this helps with your medical appointment planning!
Think of your tax refund like a package going through multiple shipping facilities before reaching your doorstep. The DDD is when it leaves the IRS warehouse, but it still needs to go through TurboTax's processing center (where they take their cut) before final delivery to your Credit Karma card. The technical term for this is a "Refund Transfer" (RT) or "Refund Processing Service" (RPS) which utilizes a temporary bank account established by TurboTax's financial partner. According to internal IRS document 7130.A, these transfers typically complete within 1-3 business days post-DDD, though peak season (which we're in) can extend this timeline.
• This matches my experience exactly • Had DDD of 2/15 • TurboTax took fees on 2/16 • Money appeared on my Credit Karma card 2/17 • Was surprised how smooth it went! • The tracking on the TT website wasn't very helpful though
Based on the timeline you've shared, you should definitely qualify for TAS assistance now. Have you checked your tax transcript online to see if there are any specific transaction codes that might explain the delay? Sometimes amended returns get stuck because of identity verification issues or because they're selected for manual review. Also, when you call the IRS, are you speaking with representatives from the Amended Return department specifically? The general IRS helpline often can't provide detailed information about amended returns. Try calling 866-464-2050 which is more directly connected to amended return processing. What specific information have they provided about why your return is delayed?
Has anyone mentioned Form 911 (Request for Taxpayer Advocate Service Assistance)? I filed one on January 12, 2023 after my amended return from April 2022 was stuck for 9 months. My case was assigned to a local advocate on February 3, 2023, and my amended return was processed by March 17, 2023. The form requires you to document financial hardship though - are you experiencing any specific financial difficulties because of this delay?
My transcript showed February 12, 2025 as my DD date, but the money didn't hit my account until February 14, 2025 at 3:17am. I remember the exact time because I was checking constantly just like you. Sometimes there's just a delay between when the IRS sends it and when banks process it. It's frustrating but normal.
Last year I was in the exact same boat. DD date was April 15th, but nothing showed up that day. I called my bank and they said they didn't see anything pending. Called the IRS (took forever to get through) and they said it was sent. I was about to lose my mind when suddenly at 2AM the next day - BOOM - money was there. Sometimes these things just take an extra day, especially if your bank has a policy of holding government deposits. Have you tried calling your bank to see if they can see it pending?
I work at a credit union, and yes, we can definitely see pending ACH transfers including government deposits! We have a 24-hour visibility window before they post. The system shows exactly when they'll post too. If your bank says they can't see it, either it truly hasn't been sent yet OR they're just not checking the right system. Don't worry though - if your transcript shows the 846 code with that date, it's definitely coming!
When you called the IRS, did they tell you exactly when they sent it? I've heard some people say the IRS can give you the exact timestamp when the money was released, but others say they just confirm the date on your transcript. Just trying to understand what info I might get if I call them about my similar situation.
Javier Mendoza
Try the Taxpayer Advocate Service. It's free. Call 877-777-4778. They can help with delays. Sometimes they can expedite. Worth a shot. Better than waiting indefinitely. They helped me last year. Got my refund unstuck in two weeks.
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Emma Thompson
I waited exactly 52 days this tax season with the EXACT same situation - created an IP PIN 3 days after filing. My transcript was unavailable for 47 of those days, then suddenly appeared with a 570 hold code dated March 11th, followed by a 571 release code dated March 18th. The most frustrating part was calling the IRS 9 times and getting 9 different answers about the delay. One agent said it was the IP PIN, another said it was my investment income requiring verification, and a third said there was no issue at all - just normal processing times. My refund of $3,842 finally arrived on day 54, with no explanation for the delay.
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