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WMR Says 'Information Incorrect' After Return Accepted - What's Going On?

According to TurboTax, my return was accepted on February 22nd, but I'm having issues checking my refund status. When I go to the IRS Where's My Refund tool (https://www.irs.gov/refunds), it keeps saying my information is incorrect, even though nothing has changed. I've triple-checked all the details I'm entering - SSN, filing status, and exact refund amount ($3,247) from my accepted return. I've also tried the IRS2Go app with the same result. My mortgage interest deduction was properly documented, and I don't have any outstanding tax issues from previous years. The acceptance confirmation shows everything should be processing normally. Has anyone experienced this disconnect between an accepted return and WMR not recognizing your information? I'm concerned about potential processing delays since I need this refund for some home repairs.

Eloise Kendrick

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Just a warning - I had this same issue last year, ignored it thinking it was just a system glitch, and ended up with a massive headache. Turned out there was a typo in my SSN on my return (my fault) that caused the WMR error. The return was "accepted" because that just means the file format was valid, not that all the information was correct. I'd suggest getting a transcript if possible - if you can access that, your info is correct. If not, there might actually be an issue. I lost 6 weeks thinking it was just a system problem before I finally called and sorted it out. Just sharing so you don't make my mistake!

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Zoe Gonzalez

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I'm going through this exact same situation right now! Filed on February 25th, got acceptance confirmation the next day, but WMR has been giving me the "information incorrect" error for over two weeks. I was starting to panic thinking something was wrong with my return. Reading all these responses is actually really reassuring - it sounds like this is way more common than I thought. I've been triple-checking my SSN, filing status, and refund amount ($2,891) but keep getting the same error. I think I'll try accessing my tax transcript like several people suggested instead of obsessing over WMR. It's good to know that the acceptance confirmation is what really matters and that these systems don't always sync up properly. Thanks everyone for sharing your experiences - definitely helps ease the anxiety!

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Lucy Taylor

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I'm in the exact same boat as you! Filed on February 20th and got acceptance confirmation but WMR has been giving me the error for almost 3 weeks now. I was getting really worried until I read through all these comments. It's honestly such a relief to know this is happening to so many people and that the acceptance confirmation is what actually matters. I'm definitely going to check my transcript instead of driving myself crazy with WMR. Thanks for posting - sometimes it just helps to know you're not alone in this! πŸ˜…

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Kendrick Webb

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Think of Tax Topic 151 like a yellow light at an intersection - it's not telling you to stop completely, but it is telling you to proceed with caution. Without the "Take Action" message, it's like that yellow light just came on, rather than being about to turn red. I had this exact situation in early March, and it turned out they were just verifying my healthcare premium tax credit. The refund was delayed by about 3 weeks, but I didn't have to submit anything additional. They resolved it internally and then the status changed to approved.

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I can relate to your anxiety about this - medical bills waiting definitely adds pressure to the situation. Based on what I've seen in this community, Tax Topic 151 without the "Take Action" message is generally a more manageable situation than the full version. It typically means the IRS is doing an internal review but hasn't identified anything that requires immediate action from you. That said, I'd recommend checking your account transcript on the IRS website if you haven't already - it often shows more detailed codes that can give you a clearer picture of what's happening. Code 570 usually means they've put a hold on your refund, while code 971 indicates they've issued or are preparing to issue a notice. The timing can be frustrating, but many people in similar situations have seen their refunds process within 2-4 weeks without needing to take any action. Keep monitoring both your WMR status and your mail, and try not to stress too much in the meantime. The fact that you don't have the urgent action message is actually encouraging.

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Jamal Wilson

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This is really helpful advice! I'm new to dealing with IRS issues and wasn't even aware that the account transcript could show more detailed information than the WMR tool. Just to clarify - when you mention codes 570 and 971, are these something I would see immediately on the transcript, or do they sometimes take a few days to appear after the Tax Topic 151 shows up on WMR? I'm trying to figure out if I should check the transcript right away or wait a bit longer. Really appreciate everyone sharing their experiences here - it's making this whole situation feel much less scary!

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I dealt with this exact situation two years ago. Send a response to the CP2000 notice with: 1. A copy of your W-2 showing the Code V amount 2. A letter explaining that this amount was already taxed as ordinary income 3. The corrected Form 8949 showing the proper basis adjustment 4. Any brokerage statements showing the exercise and sale If you're worried, call the number on the CP2000 notice and explain the situation. Be prepared to wait, but once you get someone on the phone they can usually see the issue pretty quickly. Don't just pay it - you're right that this would be double taxation.

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I went through this exact same scenario last year with my NSO stock options and you're absolutely correct to question the CP2000 notice. The IRS receives a 1099-B from your broker showing the gross proceeds from the stock sale, but they don't automatically know that part of your "gain" was already taxed as compensation income when you exercised the options. Here's what worked for me: I responded to the CP2000 with a detailed letter explaining that the $49,000 (or whatever your exact amount is) shown in Box 12 Code V was already included in my Box 1 wages and subjected to income tax withholding. I included copies of my W-2, my final paystub showing the stock option exercise as taxable wages, and the brokerage statements showing the exercise and subsequent sale. The key is completing Form 8949 correctly - you need to show that your cost basis includes the amount already taxed as ordinary income. In Column (e), your basis should be the fair market value at exercise (which equals the amount in Box 12 Code V), not just what you paid for the options. Don't pay this assessment! The IRS accepted my explanation and the proposed tax was reduced to zero. This is a common mix-up with stock options, and once you provide the proper documentation, they usually resolve it quickly.

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Libby Hassan

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Has anyone noticed that verification cases seem to follow a pattern? My tax preparer handles about 50 clients who needed verification this year. Almost all of them had their transcripts update within 14-21 days after verification. The ones who verified online through ID.me were faster (average 14 days) than those who had to call in (average 19 days). And here's the interesting part - returns with Child Tax Credit seemed to take 3-5 days longer than those without. Anyone else seeing similar patterns in their experience?

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Could you clarify if these timelines are business days or calendar days? And did any of your tax preparer's clients have to verify by mail rather than phone or online? I'm trying to understand all the variables.

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Nathan Dell

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I'm wondering if return complexity is also a factor in these processing times? For example, do self-employed returns with Schedule C take longer after verification than simple W-2 only returns?

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Hunter Hampton

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After going through verification three years in a row (yes, really!), I can tell you that the April timeline is the worst-case scenario. The IRS tells everyone the maximum time to manage expectations. My personal experience: 2022 took 8 weeks (during COVID backlog), 2023 took 4 weeks, and this year took only 17 days from verification to deposit. The system is getting more efficient. Just make sure you've actually completed verification correctly - check your email for confirmation and log into your IRS account to confirm your identity status shows as verified.

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Sienna Gomez

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Your three-year verification streak is both impressive and unfortunate! It's encouraging to see the processing times improving each year. Quick question - do you know why you keep getting flagged for verification? Is it something specific about your return that triggers it, or just bad luck with their fraud detection algorithms?

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Three years of verification sounds exhausting! I'm curious about your IRS account login tip - when I check mine, it just shows my basic info but doesn't specifically say "verified" anywhere. Where exactly should I be looking to confirm my identity status? I want to make sure I'm not missing something important that could be holding up my processing.

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Tom Maxon

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To all those having trouble reaching a human at the IRS. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/wMf29SmRU-I

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Zara Ahmed

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I'm seeing the same message too! It's been showing for about 2 weeks now and it's so frustrating not knowing what's actually going on. Based on what others are saying here, it sounds like this is pretty common right now and we might just need to wait until after the 15th for any real updates. At least it's reassuring to know I'm not the only one dealing with this vague message. Thanks for posting this - sometimes it helps just knowing you're not alone in the tax refund limbo! πŸ˜…

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