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I went through this exact situation on February 28th of this year. Called and verified my identity after never receiving the letter. The representative told me everything was good to go, but my transcript and WMR didn't update until March 15th - that's 16 days later. Then my refund was deposited on March 22nd. The most frustrating part was calling back on March 7th when nothing had changed, and being told by a different rep that my verification hadn't been properly processed. Had to go through the whole verification process again! I recommend calling back on April 27th if you don't see any changes, just to confirm the verification was properly recorded in their system.
I'm going through this EXACT same nightmare right now! Verified my identity over the phone 8 days ago and my transcript is still completely blank - it's like my tax return fell into a black hole. The rep assured me everything was good on their end, but clearly their system didn't get the memo. What's really frustrating is that I've been checking my transcript obsessively every morning like it's some kind of lottery ticket. The waiting is killing me because I need this refund to pay off my student loans before the grace period ends. Has anyone tried calling back to double-check that the verification was actually processed correctly? I'm wondering if I should wait the full 2-3 weeks or call sooner to make sure there wasn't a glitch. This whole system feels like it's held together with digital duct tape!
Has anyone used TurboTax for filing with the Danish Double Taxation Agreement? I'm in a similar situation but unsure if their international tax support is good enough or if I need to find a specialized preparer.
I tried using TurboTax last year for my Danish income and it was a nightmare. It doesn't handle the treaty specifics well at all. I ended up switching to H&R Block's premium version which has better support for international situations.
I went through this exact same situation last year with a Danish employer! One thing that really helped me was getting a copy of the "Erklæring om skattemæssigt hjemsted" (Certificate of Tax Residence) from the IRS. This is a form that proves you're a US tax resident, which you can submit to your Danish employer to potentially reduce the withholding rate under the treaty. Also, make sure you understand the difference between the 22% your employer is withholding and what Denmark is actually entitled to under the treaty. For employment income, Denmark can tax it since you're working for a Danish company, but the US gets to tax it too since you're a US resident. The treaty just ensures you get credit for the Danish taxes paid when filing your US return. One more tip - keep excellent records of exactly when you performed work and where. If you ever traveled to Denmark for work meetings or training, that could affect how the income is sourced under the treaty. The IRS Publication 901 has a good overview of US tax treaties that helped me understand the basics before diving into the Denmark-specific provisions.
Has anyone actually gotten money back from SBTPG after all this? I've been fighting with them for 10 MONTHS over a $4,200 refund they claim they sent back to the IRS. IRS says they don't have it. I've filed all the forms, done the trace, called hundreds of times... still nothing. I'm about ready to file a lawsuit but don't know if it's even worth the money.
Yes, I actually did get my money back but it took hiring a tax attorney to send a formal demand letter. Cost me $300 but I got my $3,800 refund within 3 weeks after that. Before the attorney I spent 4 months getting nowhere. Sometimes these companies only respond when they realize you're serious about legal action.
Thanks for letting me know! I was worried a lawyer would cost more than my refund. Did you use a local attorney or is there a specific type that handles these SBTPG issues? I'm definitely at the point where I'll try anything.
I'm going through almost the exact same situation right now! Filed in February through TurboTax, bank account issues led to SBTPG getting my refund, and they've been giving me the runaround for months. They've told me my check was "in the mail" at least 6 times now with different dates each time. Reading through all these responses is really helpful. I had no idea about requesting the EFT refund notification letter - that sounds like crucial evidence to have. I'm definitely going to call and ask for that today using the exact phrase Oscar mentioned. @Hannah - have you had any luck getting through to the IRS recently? I've been trying for weeks but the hold times are insane. Might have to try that Claimyr service everyone's talking about since I can't afford to spend entire days on hold. The most frustrating part is that SBTPG acts like they're doing you a favor by eventually maybe sending your own money back. It's ridiculous that tax prep companies can partner with these banks that basically hold your refund hostage. There should be better regulations around this whole process.
I'm so sorry you're going through this too! It's honestly a relief to know I'm not the only one dealing with SBTPG's endless "check is in the mail" promises. I've actually been documenting every single call - dates, times, representative names, and what they promised each time. It's become quite the spreadsheet! I haven't been able to get through to the IRS yet either. After reading everyone's experiences here, I think I'm going to bite the bullet and try Claimyr. Spending another week on hold just to get disconnected again sounds like torture. That EFT notification letter Oscar mentioned sounds like exactly the ammunition we need against SBTPG. The whole system is broken when legitimate taxpayers have to jump through this many hoops just to get their own money back. I've started warning everyone I know to avoid TurboTax specifically because of their SBTPG partnership. At this point I'd rather pay H&R Block's higher fees than deal with this nightmare again. Keep fighting and document everything! Hopefully we'll both have our money soon.
Anyone have experience with how this all gets reported on your tax forms? Like which specific forms and schedules do you need to fill out when you exercise options and then later sell at a loss?
For the initial exercise, if they're NSOs, the income goes on your W-2 if done through your employer. If they're ISOs and trigger AMT, you'll need to fill out Form 6251. When you sell at a loss later, you'd report that on Schedule D and Form 8949. If you're dealing with AMT credits from previous years, you'd use Form 8801 to claim those credits.
This is a really helpful thread - I'm dealing with a similar situation but with one additional wrinkle. I exercised ISOs in early 2023 at a $200k valuation, but the company actually ended up shutting down completely in late 2023 before going public. So my shares are essentially worthless now. From what I'm reading here, I still owe AMT on the original $200k spread, but when I "sell" the worthless shares (or they're deemed worthless), I should be able to claim the full amount as a capital loss. The tricky part is figuring out exactly when and how to claim that loss - do I need to wait for some official declaration that the company is dissolved, or can I claim it as soon as it's clear the shares have no value? Also wondering if anyone knows whether worthless stock gets treated differently than stock sold at a loss for AMT credit purposes. This whole situation has been a tax nightmare!
Chloe Martin
Thank you for sharing this detailed update, Malik! Your experience perfectly illustrates why so many taxpayers get anxious during refund season - the different IRS systems updating at different times creates unnecessary confusion. The fact that you have an 846 code with a DDD of 4/24 is definitely the most reliable indicator that your refund is on track. I've noticed this same pattern mentioned repeatedly in our community this year, where transcripts update days before WMR catches up. It's reassuring to know that the IRS representative confirmed this is just a system lag rather than any actual processing delay. Hopefully your medical expenses situation gets resolved quickly once that deposit hits! Keep us posted on whether it arrives on schedule - these real-world timeline reports are incredibly helpful for other community members in similar situations.
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PixelPrincess
β’I really appreciate you taking the time to share such a comprehensive summary, Chloe! As someone who's new to navigating the IRS system, this thread has been incredibly enlightening. The shipping analogy Diego used earlier really helped me understand why there are discrepancies between the different tracking systems. It's fascinating (and somewhat frustrating) that in 2025 we still have these synchronization issues between government databases. Malik, I hope your medical situation gets resolved quickly - it's stressful enough dealing with health issues without having to worry about payment delays due to bureaucratic system lags!
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CosmicCowboy
This is such a helpful thread! I'm currently in a very similar situation - transcript shows 846 with DDD 4/26, but WMR hasn't budged from "still processing" for over a week now. Reading everyone's experiences here is really reassuring, especially knowing that the transcript is the more reliable indicator. Malik, I completely understand the stress of waiting for medical expense funds - I'm in the same boat with some urgent dental work that needs to be done. It sounds like we can trust that DDD date based on what everyone is sharing here. Thanks to everyone who contributed their timelines and experiences - this kind of real-world data is so much more valuable than the generic IRS website information!
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