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I just wanted to add another data point to this helpful discussion. I successfully completed my ID.me verification yesterday after dealing with the same E4401 error for over a week. What worked for me was a combination of several suggestions from this thread: - Unfroze Experian and TransUnion for 5 days (left Equifax frozen) - Waited 6 hours after unfreezing before attempting verification - Used Edge browser in InPrivate mode (Chrome kept giving me camera issues) - Did the verification at 2 PM with natural window lighting - Had my driver's license, most recent tax return, and utility bill ready The key insight for me was that the error wasn't just about credit freezes - it was also about browser compatibility. I had tried multiple times with Safari and Chrome, but Edge was the only browser that properly handled the camera and document upload steps without glitches. One thing I noticed that others haven't mentioned: make sure your driver's license isn't expired or close to expiring. Mine expires next month, and I initially got rejected even with credit unfrozen. I had to use my passport instead for the document verification step. The whole process took about 25 minutes once everything was properly set up. Finally got access to my tax transcripts and submitted them to my lender this morning. Thanks to everyone who shared their experiences - this thread was incredibly helpful!

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Thank you for mentioning the browser compatibility issue! I've been stuck in Safari this whole time and getting frustrated with the camera steps. The tip about checking driver's license expiration is really smart too - mine expires in 3 months so I should probably use my passport instead to be safe. I'm curious about your timing choice of 2 PM - was that just when you happened to have good natural light, or have you heard that ID.me verification works better during certain hours? I've been trying mostly in the evenings which might explain some of my camera quality issues. Really appreciate you sharing the specific browser that worked for you. I'm going to try Edge in InPrivate mode this afternoon with everything properly unfrozen and documents ready. Fingers crossed!

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Kara Yoshida

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I've been lurking on this thread for days while dealing with my own ID.me verification nightmare, and I finally got through this morning! Wanted to share what worked for me since I tried almost everything mentioned here. My winning combination: - Unfroze all three major bureaus (Experian, Equifax, TransUnion) for 4 days - Waited exactly 12 hours after unfreezing before attempting verification - Used Firefox in private browsing mode (surprisingly, this worked better than Chrome for me) - Did it at 10 AM with my phone positioned near a window for optimal lighting - Had my passport, latest W-2, and current mortgage statement ready The breakthrough moment was realizing that my address on file with the credit bureaus was slightly different from what I was entering (I had "Street" abbreviated as "St" in some places but not others). Once I made sure to enter my address exactly as it appears on my credit reports, the verification went through smoothly. One more tip: if you have multiple addresses in your credit history (like if you've moved recently), be prepared to verify information from your previous address too. ID.me asked me about a mortgage I had at my old house from 2 years ago. Total time from start to finish was about 18 minutes. Now I can finally access my tax transcripts! This thread was a lifesaver - thank you everyone for sharing your experiences.

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LunarLegend

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I went through something very similar with my old Coca-Cola shares that I inherited and had in DRIP for years. The key thing to remember is that each DRIP purchase creates a separate tax lot with its own cost basis and purchase date, even if it's just buying a fraction of a share. For record-keeping, I'd strongly recommend creating a spreadsheet that tracks each purchase (including reinvested dividends) with the date, number of shares purchased, and price per share. Then apply any stock splits chronologically to adjust both the share count and cost basis per share for each lot. When you sell using FIFO, you're correct that you'd start with your oldest shares first. So yes, your original gifted share (now 4 shares after the splits) would be sold first, then move chronologically through your DRIP purchases. One thing to watch out for: make sure you're accounting for any dividend reinvestments that happened between the stock splits, as those would have their own purchase dates and would also be subject to the split adjustments. It can get complex quickly, but the principle remains the same - oldest shares out first under FIFO.

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This is exactly the kind of detailed breakdown I needed! The spreadsheet approach makes so much sense. I've been trying to do this all in my head and getting confused. One quick question - when you say "apply any stock splits chronologically," do you mean I should adjust the cost basis for ALL previous lots every time there's a split, or just the ones that existed before that specific split date? I want to make sure I'm not double-adjusting anything.

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Exactly - you only adjust the lots that existed BEFORE each split date. So if you had your original 1 share plus 3 DRIP purchases before the first split, all 4 lots would get adjusted (doubled in shares, halved in cost basis per share). But if you made a DRIP purchase after the first split but before the second split, that purchase would only be affected by the second split, not the first one. The key is to process everything in chronological order: original purchase, DRIP purchase 1, DRIP purchase 2, first split (affects all previous lots), DRIP purchase 3, second split (affects all previous lots including purchase 3), and so on. This prevents any double-adjusting and keeps your cost basis calculations accurate.

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Ellie Lopez

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One thing that might help is to check if McDonald's has an investor relations section on their website with historical dividend and split information. Many companies maintain detailed records of all their corporate actions that you can use to verify your calculations. Also, since you mentioned this was a gift from your grandparents, make sure you're using their original cost basis (what they paid for it), not the fair market value when you received it. Gifted shares retain the original owner's cost basis, unlike inherited shares which get a stepped-up basis. If you're still enrolled in any dividend reinvestment plans, your statements should show the cost basis for each DRIP purchase. Many companies switched to electronic recordkeeping in the early 2000s, so you might be able to access historical records online through the plan administrator's website.

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Ravi Sharma

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That's a really important point about gifted vs inherited shares! I actually wasn't sure about that distinction. So just to clarify - if my grandparents originally bought that McDonald's share for $30 back in the early 90s, that $30 becomes my cost basis (adjusted for splits), not whatever the stock was worth when they gave it to me? And do I need any special documentation to prove the original purchase price, or is their word/memory sufficient for the IRS?

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Arjun Patel

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I went through this exact same confusion with my Schwab statements last year! The way I finally understood it: your broker creates the 1099-B showing all your stock sales, and they also organize that same information in Form 8949 format to make your life easier when filing. You're not double-reporting anything - you use the 1099-B data to fill out Form 8949 on your actual tax return. Think of the broker's "Form 8949 section" as a helpful cheat sheet showing you how to organize the 1099-B information. In FreeTaxUSA, just go to the investment income section and enter each transaction from your 1099-B (or use that organized section your broker provided). The software will automatically generate the real Form 8949 and Schedule D for your return. Pro tip: if you're missing sale dates, try downloading your year-end tax statement from your broker's website - it usually has more complete information than the consolidated document they mail you. Most brokers keep detailed transaction records available online for at least 3 years.

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Natalie Wang

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This is exactly what I needed to hear! I was so worried I was going to mess something up on my first year with investment income. The "cheat sheet" analogy really helps me understand what my broker was doing with that Form 8949 section. I just checked my broker's website and found the detailed year-end tax statement you mentioned - it has all the sale dates that were missing from my consolidated document! Going to tackle entering everything into FreeTaxUSA this weekend. Thanks for breaking this down in such simple terms!

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Joshua Wood

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As someone who's been dealing with investment taxes for several years now, I can confirm what others have said - you're definitely not double-reporting! The confusion is totally understandable though. Here's the simplest way to think about it: Your broker sends the 1099-B to both you and the IRS showing what happened. Form 8949 is YOUR form that you fill out using that 1099-B information to report it on your personal tax return. Many brokers now format their statements to show both because they know it helps taxpayers. One thing I'd add that hasn't been mentioned - make sure you pay attention to the "Box 1a" codes on your 1099-B. These tell you whether the cost basis was reported to the IRS or not, which affects how you fill out Form 8949. FreeTaxUSA will ask you about this when you're entering the transactions. Also, don't stress too much about getting every tiny detail perfect on your first year. The IRS computer systems will catch most discrepancies and send you a notice if something doesn't match up with what your broker reported. Just be as accurate as you can with the information you have!

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Grant Vikers

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Anyone know if the interest deduction limits are different if you bought your house in a high-cost area? I've heard something about exceptions for certain housing markets.

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Unfortunately no, the TCJA removed those adjustments for high-cost areas when it lowered the limit from $1M to $750k for new mortgages after Dec 15, 2017. I live in California and got hit with this when I bought in 2020. No special exceptions anymore based on your location.

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Just wanted to add one more thing that might help - when you're calculating that average balance, make sure you're using the principal balance only, not the total payment amount. Your Form 1098 should show the outstanding principal balance at year-end, but if you're calculating monthly averages, don't include the interest portion of your payments. Also, keep all your mortgage statements and closing documents organized in case the auditor asks for backup documentation. They'll want to see proof that the loan was actually used to purchase your home (not a cash-out refi for other purposes). Since you bought in 2022, your closing disclosure should clearly show this was acquisition debt. The fact that you're being thorough about this now will definitely help your audit go more smoothly!

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This is really helpful advice! I'm new to dealing with audits and mortgages, so I want to make sure I understand correctly - when you say "principal balance only," does that mean I should ignore the escrow portion that's included in my monthly payment too? My mortgage statement shows the total payment, then breaks it down into principal, interest, taxes, and insurance. I assume I only care about the principal portion for Form 14900, right? Also, since I'm a first-time homeowner, I want to double-check - my closing disclosure from 2022 should be sufficient proof that this was acquisition debt? I kept all my paperwork but want to make sure I'm not missing anything the auditor might ask for.

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Has anybody else had issues with the irs e-file system this year? My return keeps getting rejected but doesn't explain why.

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You're probably having an AGI mismatch issue. The IRS uses last year's AGI to verify your identity. Make sure you're entering the EXACT number from last year's return, down to the dollar. If you used a different tax software last year, that might be the problem.

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Luca Esposito

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This is a really common situation that catches a lot of people off guard! The main culprit is definitely the Earned Income Tax Credit (EITC) like others mentioned. At $27k with 4 dependents, you were probably getting the maximum EITC of around $6,000-7,000, but at $54k you're likely getting little to none of it. Here's what probably happened: Last year your total tax liability was probably very low (maybe $2,000-3,000) but you got huge refundable credits that gave you that $14,750 refund. This year, even though you're paying more in actual taxes, those big credits are mostly gone. The silver lining is that you're definitely better off financially overall - you're keeping way more money throughout the year in your paychecks. That $14k refund was essentially the government giving you your own money back that they over-collected, plus credits for being lower income. For next year, I'd suggest using the IRS withholding calculator and maybe having a bit extra withheld if you want a bigger refund. Also look into maximizing any retirement contributions (401k, IRA) since those can lower your taxable income and potentially help you qualify for more credits.

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This is such a helpful breakdown! I've been wondering about this exact same thing. When you mention maximizing retirement contributions to lower taxable income, how much of a difference can that really make? Like if OP contributed $5000 to a 401k, would that potentially bring them back into a range where they'd qualify for more credits? And is there a calculator or tool that shows you how different contribution amounts would affect your overall tax situation?

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Hattie Carson

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Great question! Yes, retirement contributions can definitely make a meaningful difference. If OP contributed $5,000 to a traditional 401k or IRA, that would lower their AGI from $54k to $49k, which could potentially help them qualify for more EITC since it phases out in that range. The IRS has a withholding estimator that's decent, but for more detailed "what if" scenarios with different contribution amounts, I'd recommend using tax software like TurboTax's calculator or FreeTaxUSA's tools. You can plug in different 401k contribution amounts and see how it affects your refund in real time. Another option is to work backwards - figure out what AGI would maximize your credits, then see how much you'd need to contribute to get there. For a family of 4, the EITC sweet spot is usually in the $25k-$45k range depending on filing status. Even dropping from $54k to $49k through retirement contributions could add hundreds or even over $1k back to the refund. Just remember that 401k contributions also reduce your take-home pay throughout the year, so you're trading current cash flow for a bigger refund plus retirement savings.

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