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I'm dealing with the exact same frustrating situation! Filed in early March, accepted immediately, but still getting that "Your Information Is Not Available" message when I try to check my balance. One thing that helped me was checking my account transcript instead of just the balance page - go to "Get Transcript" and look at your Account Transcript for 2023. Mine actually showed the return was processed even though the balance page was still showing the error message. Also, if you know you owe $3,800, you can absolutely make a payment now through IRS Direct Pay without waiting for the balance to show up. Just select "Form 1040" and "2023" as the tax year. The system will accept payments even when your balance isn't displaying properly. I did this last week and got a confirmation number, so at least I know my payment went through. The waiting is nerve-wracking but from what I've read, this seems to be happening to a lot of people this year. Hopefully both our accounts update soon!
Thanks for the tip about checking the Account Transcript! I just tried that and you're right - it shows way more detail than the balance page. Mine actually shows "Return Posted" with a date from last week, so it looks like it is processed even though the balance page still gives me that error message. I'm definitely going to go ahead and make the payment through Direct Pay like you suggested. Better to get it done now rather than risk any interest charges while waiting for their system to catch up. Did your balance page ever start working normally after you saw the transcript update?
I'm experiencing the exact same issue! Filed my 2023 return in mid-February, got the acceptance confirmation within 24 hours, but I've been getting that same "Your Information Is Not Available at This Time" message for over 6 weeks now. What's really frustrating is that I can see on my Account Transcript that the return was actually posted to my account about 10 days ago, but the balance page still won't load properly. It's like their systems aren't talking to each other. I ended up calling the Taxpayer Advocate Service (1-877-777-4778) after getting nowhere with the regular IRS lines. They told me this is a known system issue affecting thousands of taxpayers this season, particularly those who filed early. The representative said the balance pages should start updating properly over the next 2-3 weeks as they work through their backlog. In the meantime, I went ahead and made my payment through IRS Direct Pay like others have suggested. At least I have peace of mind knowing I won't accrue interest while waiting for their technology to catch up. Definitely check your Account Transcript though - it might show more current information than the balance page.
This is really helpful to know it's a widespread system issue! I've been stressing about this for weeks thinking something was wrong with my specific return. The Taxpayer Advocate Service sounds like a much better option than trying to get through the regular IRS phone lines. Quick question - when you made your payment through Direct Pay, did you just use the amount you calculated you owed from your return? I'm worried about paying the wrong amount since I can't see my actual balance, but waiting much longer for interest to accrue seems worse than potentially overpaying by a small amount. Also, did the Taxpayer Advocate rep give you any timeline on when the balance pages might start working normally again? It would be nice to have some idea of when this will all get sorted out.
Just a tip - if you're really in a hurry to file, you can actually submit your taxes with a substitute W-2 form (Form 4852) if your employer hasn't provided your W-2 by the end of January. You'll need your last paystub to complete it accurately though. I had to do this last year and my refund wasn't delayed at all.
Be careful with this advice! Filing with Form 4852 before giving your employer a reasonable amount of time can create problems. The IRS expects you to make a serious effort to get your W-2 first, and filing with estimated numbers that later turn out wrong can lead to having to file an amended return.
I'm dealing with a similar situation right now! My former employer said they mailed W-2s on January 15th but I haven't received mine yet either. Based on what others have shared here, it sounds like we should give it until the end of this week before getting worried. One thing that helped me feel more prepared was calling my old HR department to confirm they have my current address on file. Turns out they still had my old address from when I first started there years ago! Might be worth double-checking that detail if you haven't already. Also, if you have your final paystub from December, keep it handy since you'll need those numbers if you end up having to contact the IRS or file a substitute form later. Fingers crossed both our W-2s show up soon!
This is exactly the situation my husband and I were in last year! We also pay from a joint account and were really worried about getting it wrong. After doing a ton of research, we ended up splitting our mortgage interest 50/50 on our separate returns since we contribute equally to the joint account. One thing I'd definitely recommend is running the numbers both ways (joint vs separate filing) before you commit to MFS. We almost lost money overall because of all the credits and deductions you can't take when filing separately. In our case, filing separately only made sense because of some specific income-based student loan considerations. Also, keep really good records! We created a simple spreadsheet showing our deposits to the joint account throughout the year, just in case. The IRS never questioned it, but having that documentation gave us peace of mind. Your accountant's advice sounds right to me - splitting based on actual contribution is the correct approach.
Thanks for sharing your experience! It's really reassuring to hear from someone who actually went through this. I'm curious about the student loan consideration you mentioned - we're in a similar boat where one of us has income-driven repayment plans. Did filing separately actually help with qualifying for lower payments, or were there other complications that made it not worth it in the end? We're trying to weigh all the factors before deciding, and the student loan piece is a big part of our calculation too.
Yes, filing separately definitely helped us with the student loan payments! My husband's income-driven repayment plan only considered his income instead of our combined income, which dropped his monthly payments significantly. The savings on loan payments more than made up for the lost tax benefits in our case. However, you really need to run the numbers carefully. We used a spreadsheet to compare the total financial impact - tax liability difference plus student loan payment difference for the whole year. Don't forget to factor in things like losing the American Opportunity Credit, earned income credit eligibility, and the student loan interest deduction itself when filing separately. Also heads up - if you do decide to go the MFS route for student loan reasons, make sure to coordinate with your loan servicer about when to recertify your income. The timing can matter a lot for maximizing the benefit.
Based on everything shared here, it sounds like you're on the right track! Your accountant is correct - you can split the mortgage interest deduction when filing separately as long as you can substantiate that both of you actually paid portions of the mortgage interest. Since you're paying from a joint account that you both contribute to equally, a 50/50 split is perfectly reasonable and defensible to the IRS. The key things to remember: 1. Keep documentation of your equal contributions to the joint account (bank statements, pay stubs, etc.) 2. Both spouses must itemize if one itemizes - you can't mix and match 3. The same principle applies to property taxes and other itemized deductions 4. Make sure filing separately actually benefits you overall before committing to this approach I'd also echo what others have said about running the numbers both ways. Sometimes the tax savings from filing separately get eaten up by losing various credits and deductions. But if you have specific reasons like income-driven student loan payments, it might still make sense. The documentation aspect really isn't as scary as it might seem - your regular banking records showing consistent equal contributions should be more than sufficient if the IRS ever asks. Good luck with your 2024 filing!
This is such a comprehensive summary, thank you! As someone new to this community and dealing with this exact situation for the first time, all the advice here has been incredibly helpful. I was really nervous about potentially making a mistake that could trigger an audit, but seeing how many people have successfully navigated this same issue gives me confidence. One follow-up question - when you mention keeping documentation of equal contributions, do you think it's overkill to create a formal written statement explaining our 50/50 split methodology to keep with our tax records? Or is that unnecessary if we have the bank statements showing our deposit patterns? I tend to be overly cautious with tax stuff, but I don't want to create documentation that actually makes things more complicated than they need to be. Also really appreciate the reminder about running both scenarios - we definitely need to make sure we're not losing more in credits than we're gaining from filing separately!
Great discussion here! I went through almost the exact same situation last year when my employer didn't offer health benefits. Let me share what I learned after talking to both a tax professional and the marketplace directly. The key insight is that premium tax credits are usually WAY more valuable than trying to deduct premiums as medical expenses. Here's why: 1. Medical expense deductions require itemizing AND only apply to expenses over 7.5% of your AGI. For most people, this threshold is very high. 2. Premium tax credits reduce your monthly insurance cost directly - it's like getting an immediate discount rather than waiting for tax time. 3. The credits are quite generous if you qualify. Based on your situation (tech startup employee), you might be surprised how much assistance you're eligible for. One thing I wish I'd known earlier: when you apply through the marketplace, you can choose to have the credits applied monthly to reduce your premium, or take them as a lump sum refund when you file taxes. I chose monthly and it made our budget much more manageable. Also, losing coverage through your wife's employer definitely qualifies you for a Special Enrollment Period, so you won't be stuck waiting for open enrollment. The marketplace website has a preview tool where you can see estimated costs and credits before you actually apply. Highly recommend starting there to get a sense of what you might pay.
This is exactly the kind of comprehensive breakdown I was hoping to find! Thank you for sharing your experience. The monthly vs. lump sum choice for credits is something I hadn't considered. Given that we're trying to budget for potentially losing my wife's income, having the credits applied monthly to reduce our premium sounds like it would be much more helpful for cash flow. Quick question - when you used the marketplace preview tool, how accurate were those estimates compared to what you actually ended up paying? I want to make sure we're budgeting realistically for this potential change.
The marketplace preview tool was surprisingly accurate for me! The estimates were within about $20-30 of what I actually paid after credits were applied. One tip: when you're using the preview tool, be as accurate as possible with your household size and income estimate. The credit calculations are pretty precise, so garbage in = garbage out. Also, if you have any major income changes during the year (like your wife leaving work), you can update your application mid-year and they'll adjust your credits accordingly. The monthly credit application is definitely the way to go for cash flow management. Just remember that if your actual income ends up being different from your estimate, you might owe some credits back or get additional refund when you file taxes. But the repayment caps someone mentioned earlier do provide protection against large surprises.
Just to add another perspective as someone who went through this exact transition - don't forget to factor in the potential COBRA option from your wife's employer when she leaves. You have 60 days to elect COBRA coverage, which might bridge you while you're setting up marketplace coverage. COBRA is usually expensive (you pay the full premium plus 2% admin fee), but it can be worth comparing to marketplace options, especially if you have ongoing medical needs with current providers. The advantage is you keep the same plan and network temporarily. However, in most cases, marketplace coverage with premium tax credits will be significantly cheaper than COBRA. I ended up saving about $400/month by going with a marketplace plan instead of COBRA, even after factoring in the credits. One more thing - if your wife does any freelance or consulting work after leaving her job, even minimal income, she could potentially qualify for the self-employed health insurance deduction that someone mentioned. This is a really valuable "above-the-line" deduction that you can take even while using the standard deduction. Worth exploring if she has any self-employment income at all.
This is really helpful information about COBRA vs marketplace options! I hadn't thought about the 60-day window to elect COBRA - that's good to know we'd have some breathing room to compare options. The $400/month savings you mentioned is significant. Can I ask what income range you were in when you qualified for those premium tax credits? I'm trying to get a sense of whether we'd be eligible given our household income from just my tech startup salary. Also, regarding the self-employed deduction - would something like occasional freelance writing or tutoring count as self-employment income? My wife has been considering doing some part-time work from home anyway, so if even small amounts of self-employment income could unlock that deduction, it might influence how she structures any work she does.
Chloe Anderson
As someone who made the transition from Jackson Hewitt to a regional accounting firm, I can tell you that the experience absolutely can help your career - but success depends heavily on how you approach it. The reality is that JH will give you high-volume experience with basic returns, which teaches you efficiency and client interaction skills. However, the real value comes from what you do beyond their minimum requirements. I made it a point to: 1. Study every tax code section I encountered, even for simple issues 2. Research complex situations thoroughly rather than just following software prompts 3. Build relationships with more experienced preparers who could mentor me 4. Keep detailed notes on unusual scenarios for future reference When I interviewed at my current firm, I didn't hide that I worked at JH - I emphasized the problem-solving skills I developed and specific tax knowledge I gained. The managing partner actually said my practical client experience gave me an advantage over candidates who only had academic knowledge. One season is usually enough to gain credibility, but make sure you're learning something new every day. Start networking with local firms in March/April when they're planning for the next year. Focus your resume on tax concepts you've mastered rather than just the volume of returns you processed. The key is treating JH as tax school with a paycheck, not just a job. Good luck!
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Malik Davis
ā¢This is such valuable advice, thank you! I'm curious about your point on building relationships with more experienced preparers - how did you identify who the good mentors were at your JH location? And when you say you kept detailed notes on unusual scenarios, did you create like a personal reference guide that you could review later? I'm trying to figure out the best way to systematically capture everything I learn rather than just hoping I remember it all.
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Emma Johnson
ā¢Great questions! For identifying good mentors, I looked for preparers who: 1) took time to explain things rather than just giving quick answers, 2) had been there multiple seasons and seemed genuinely knowledgeable about tax law (not just software), and 3) were willing to let me observe when they handled complex returns. Usually these were the people other preparers would go to with questions. For my notes system, I created a digital notebook organized by tax topics (Schedule C issues, rental property depreciation, etc.) with specific client scenarios I encountered. For each unusual situation, I'd write down: the facts, what research I did, what solution we used, and what I learned. This became invaluable during interviews - I could reference specific examples of tax problems I'd solved rather than speaking in generalities. I also kept a separate "questions to research later" list for things that came up during busy periods when I didn't have time to fully understand them in the moment. Reviewing and researching these during slower periods really deepened my knowledge beyond just getting returns filed correctly.
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Natalie Adams
As someone who recently transitioned from Jackson Hewitt to a mid-size CPA firm after one season, I can definitely say the experience was worthwhile - but you need to be strategic about it. The training at JH is pretty basic, but what you'll get is real-world client experience that textbooks can't teach you. You'll learn how to handle difficult clients, explain tax concepts in plain English, and work efficiently under pressure during busy season. These soft skills are just as valuable as technical knowledge when interviewing at better firms. My biggest piece of advice: Don't just rely on their training materials. When you encounter something you don't fully understand, research it on your own time. I spent evenings reading IRS publications and tax court cases related to issues I saw during the day. This deeper knowledge really impressed interviewers later. Also, network while you're there! Many JH locations have preparers who previously worked at local CPA firms or have connections in the industry. I got my current job through a referral from someone I worked with at JH who had moved on to a regional firm. The experience will definitely help your career if you approach it as a learning opportunity rather than just a paycheck. One season of practical experience plus your master's degree should make you competitive for positions at smaller firms. Just make sure to emphasize the tax knowledge you gained and client skills you developed rather than focusing on the workplace itself.
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Ethan Taylor
ā¢This is exactly the kind of strategic thinking I needed to hear! I'm particularly interested in your point about networking within JH - I hadn't really considered that other preparers might have connections to better firms. How did you go about building those relationships without it seeming like you were just using people for connections? And when you say you researched IRS publications and tax court cases on your own time, did you focus on specific areas or just follow up on whatever you encountered each day? I'm trying to figure out how to structure my own learning plan alongside the JH training.
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