So glad you got it fixed! Just FYI it usually takes 24-48 hours for the verification to be processed by DEO after you complete it with ID.me. Don't panic if your claim still shows "on hold" tomorrow.

This thread is so helpful! I'm dealing with the exact same issue right now - back of ID scans fine but front camera won't initialize. Going to try the suggestions about closing other apps that might be using the camera. It's crazy how these tech issues always seem to happen when you're already stressed about money. Really appreciate everyone sharing their solutions here!

This thread has been incredibly informative and I'm so sorry you're dealing with this, Ravi! As someone who's had identity theft issues before (not with DEO but similar situation), I wanted to add that you should also consider filing a report with the FTC at IdentityTheft.gov. This creates an official federal record of the fraud that can sometimes help speed up investigations with state agencies like DEO. Also, if you haven't already, make sure to change the password and security questions on your email account that's linked to CONNECT - often hackers get into email first to see payment notifications and then know exactly when to strike with banking changes. One more thing that helped me was creating a simple spreadsheet to track all your contacts, case numbers, reference numbers, and follow-up dates. It sounds like overkill but when you're dealing with multiple agencies (DEO, bank, police, etc.) it becomes a lifesaver to have everything organized in one place. You're doing everything right by being proactive and thorough. The $1,100 will come back - it's just going to take persistence and patience. Keep us updated on your progress!

This is absolutely infuriating and I'm so sorry you're going through this! The advice in this thread is incredible - I've saved several of these tips for my own reference. One thing I'd add that helped when my mom dealt with a similar situation: if you're getting nowhere with the regular DEO channels, try contacting your state senator or representative's office directly. Most have dedicated staff who handle constituent issues with state agencies, and they often have direct phone numbers that bypass the regular customer service queues. Also, when you do get through to someone at DEO, ask them to email you a summary of your conversation and case details. Having written confirmation of what was discussed and what steps they're taking can be really helpful if you need to escalate later. The fact that you've documented everything so thoroughly and are being so proactive gives me confidence you'll get this resolved. That $1,100 is YOUR money and you deserve to get it back. Stay strong and keep advocating for yourself! 💪

Quick question - does anyone know if we can download that payment history as a spreadsheet or PDF? I tried looking but couldn't figure it out.

Just wanted to add that if you're still having trouble finding your payment history, try clearing your browser cache and cookies for the CONNECT site first. I had issues where certain sections wouldn't load properly until I did that. Also, the payment history sometimes takes a few seconds to load completely, so don't click away too quickly if it looks blank at first. The system can be really slow during peak hours (usually Monday mornings and around 5pm when everyone gets off work).

So happy to see this update! After 5 months of waiting, you definitely deserved some good news. I'm currently in week 3 of adjudication myself and posts like this give me hope that there's light at the end of the tunnel. The DEO system is absolutely broken but at least we have this community to help each other navigate through it. Enjoy finally having some financial relief!

This is such great news to see! I'm currently in week 6 of adjudication and stories like yours give me hope that the system does eventually work (even if painfully slowly). The 5-month wait you went through sounds absolutely brutal - I can't imagine the stress of borrowing money just to keep utilities on. For anyone else still waiting, it's encouraging to see the actual payment timeline once things finally get moving. The 2 business days from "issued" to deposit seems to be pretty consistent based on what others have shared here too. Congrats on finally getting through the DEO maze! Here's hoping the $300 federal portion shows up soon and you can start getting caught up on everything. This community has been so helpful for understanding what to expect during this whole nightmare process.

Update: I finally got through to DEO this morning (called right at 7:30am and waited 45 mins). The rep told me my pending issue is a 'wage verification' problem because my previous employer reported different quarterly wages than what I claimed. They said this requires adjudication but she marked it for 'expedited review' since it's been pending so long. She said to expect 7-10 more business days. I'm not holding my breath based on everyone's experiences here, but at least I know what the issue is now. Will try the 72-hour supervisory review request too if nothing happens in a week. Thanks for all the advice everyone!

Hey @KingKongZilla - glad you finally got some answers! I went through something similar last year and the wage verification issue took about 3 weeks total once they actually started working on it. The "expedited review" marking does help - it puts you in a slightly faster queue. One thing that helped me was uploading my W-2 and final paystub from that employer to the document section in CONNECT, even though they didn't specifically ask for it. Sometimes the adjudicators can resolve wage discrepancies faster when they have your documentation right there instead of having to request it separately. Also keep an eye on your employer's response in the system - sometimes the wage difference is just a reporting error on their end that gets corrected quickly. Hoping you see movement soon!