I'm in a very similar boat right now! My claim has been "under investigation" for about a week after being stuck on "pending" for over a month. Reading through everyone's experiences here is both reassuring and nerve-wracking at the same time. The fact that your agent actually called you and mentioned a specific timeline for an update is encouraging though - from what I've seen, they usually don't bother giving timelines unless something is actually happening. I've been checking my CONNECT account obsessively every day, and the waiting is driving me crazy. Really hoping tomorrow brings good news for you! Please update us when you hear something - it would help those of us in similar situations know what to expect.

I've been following this thread closely because I'm dealing with something very similar! My claim just switched from "pending" to "under investigation" yesterday after 5 weeks of waiting. Like others have mentioned, it seems like this status change often happens right before a decision gets made. The fact that your DEO agent proactively called you and gave you a specific timeline is definitely encouraging - in my experience, they don't usually bother with that level of communication unless something concrete is happening with your claim. I know the waiting is absolutely brutal, especially when you're dealing with mounting bills and no income. Try to stay hopeful though - based on what I've read here, the investigation status combined with them telling you to expect an update tomorrow sounds pretty promising. Please keep us posted on what happens! Those of us going through similar situations really benefit from hearing real experiences and outcomes.

One last tip: If you get denied for backdating or can't get through on the phone after multiple attempts, consider reaching out to your state representative. Many of them have staff dedicated to helping constituents with DEO issues. Google "[your county] state representative" and look for their constituent services contact info. Their offices can often cut through bureaucracy faster than we can as individuals.

I went through something similar last year - the key is persistence and knowing exactly what to ask for. When you finally get through to DEO (try calling right at 7:30 AM when lines open), ask specifically for the "Request to Modify Claim Filing Date" form that Julian mentioned. Technical issues with CONNECT are absolutely valid grounds for backdating. A few things that helped me: 1) Keep detailed notes of every call attempt with date/time, 2) Save any screenshots or error messages you have from October/November, and 3) Be prepared to explain your timeline clearly - when you lost your job, when you first tried to file, what specific issues prevented you from completing it. Also, don't panic about the work search records for those back weeks. You can reconstruct activities you did during that time period - any job applications, networking, even informal inquiries count. The important thing is getting that backdate request submitted ASAP since there are time limits. Good luck!

Pro tip: Next time you call, ask to speak with a tier 2 representative. They usually have more authority to make changes and give you real answers. Don't let them brush you off!

A new monetary determination after adjudication usually means they've made a decision on your case and are updating your benefit amount or eligibility. Since you mentioned it shows you're eligible for redetermination starting tomorrow with max benefits, this could actually be good news! It might mean they've resolved whatever issue was keeping you on hold. I'd definitely check your CONNECT account online for any status updates and try calling first thing tomorrow to confirm what this means for your payments. Keep that determination letter safe - you'll want it for reference when you call!

I've been claiming on different days for over a year now due to my rotating work schedule, and I can confirm the day you claim doesn't affect DEO's processing timeline. They process all claims the next business day regardless. The key factor is your bank's posting schedule. With Wells Fargo specifically, I've noticed they typically post unemployment deposits on the second business day after DEO processes - so if you claim Wednesday, DEO processes Thursday, and you'll likely see it Saturday or Monday (depending on weekend processing). Some people get lucky with Friday deposits but I wouldn't count on it for bill planning. The system glitches people mention are usually unrelated to claiming day and more about random CONNECT issues. You should be fine for your rent deadline!

I've been claiming on Wednesdays for about 6 months now and can share my experience! With Wells Fargo, I typically see deposits on Friday afternoon when I claim Wednesday morning. The key is claiming early in the day - I usually do it around 9 AM and that seems to help with the processing timeline. DEO does process next business day regardless of which day you claim, but I've noticed Wells Fargo posts unemployment deposits faster when they receive the ACH early in their processing window. One tip: if you're cutting it close with bills, you can always call Wells Fargo the day you expect the deposit to see if it's pending in their system. Sometimes it shows up there before it's actually available in your account. Good luck with everything!

UPDATE: Just wanted to check if you were able to resolve this? Did you end up getting through to someone at DEO or find the extension application?

So glad you got it resolved! That's exactly the kind of hidden system glitch that makes Florida's unemployment system so frustrating. It's ridiculous that a resolved issue from months ago can suddenly pop back up and block your benefits without any notification. Thanks for sharing the update - this will definitely help others who run into the same problem. The fact that DEO agents are aware this is "happening to a lot of people" but haven't fixed the underlying system issue is pretty telling about their priorities.