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I'm dealing with this exact same ID.me verification nightmare right now! Filed my claim in February and have been stuck in this loop for over 6 weeks. What's really frustrating is that I can see my successful ID.me verification in their system, but CONNECT still shows "pending verification" and won't release any payments. I've tried calling dozens of times but keep getting disconnected or transferred to agents who say they can't access the verification system. Based on all the great advice in this thread, I'm going to try a multi-pronged approach: 1. Call at 7:30 AM sharp tomorrow and specifically ask for the Identity Verification Unit 2. Email the new address [email protected] with all my verification screenshots 3. Contact my state representative's office through their constituent services form 4. Join that Facebook group "Florida Unemployment Issues" for additional support It's ridiculous that we have to become experts in navigating DEO's broken system just to get benefits we're legally entitled to. Thank you everyone for sharing your experiences and solutions - this thread is more helpful than anything I've gotten from DEO directly! Will definitely update once I try these strategies. Fingers crossed something breaks through this verification hell!
@Tyler Lefleur You ve'got a solid plan there! The multi-pronged approach is definitely the way to go with this verification mess. I d'also suggest documenting everything - keep records of every call attempt, email sent, and response received. This creates a paper trail that can be helpful when you finally get someone who can actually fix the issue. One additional tip: when you call and ask for the Identity Verification Unit, if they try to transfer you to regular customer service, politely insist that you specifically need the department that handles ID.me integration issues, not general claims support. Sometimes you have to be very specific about the technical nature of the problem to get routed to the right people. Also, that Facebook group Sofia mentioned is really active and helpful - the former DEO employees there often share insider tips on exactly what to say when calling. Good luck with all your approaches tomorrow, and definitely keep us posted! Your success could help so many others stuck in this same verification nightmare.
I'm going through the exact same verification nightmare! Filed my claim in late February and despite successfully completing ID.me verification (have the confirmation email and everything), my CONNECT account has been stuck showing "identity not verified" for over 5 weeks now. All my weekly certifications are on hold and I haven't received a single payment. I've called DEO probably 40+ times and either get disconnected immediately or sit on hold for hours before the call drops. The few times I actually reached an agent, they just told me to "wait for the system to sync" or to try verifying again through ID.me (which I've already done successfully multiple times!). This thread is giving me so much hope though! I had no idea about the Identity Verification Unit or that new email address. I'm going to try calling at 7:30 AM tomorrow and specifically request that department. Also planning to email [email protected] with all my documentation and look into contacting my state representative. It's absolutely insane that we have to become DEO system experts just to access benefits we're entitled to. The fact that so many people are dealing with this same ID.me integration issue shows this is clearly a widespread technical problem that DEO needs to fix on their end. Thank you everyone for sharing your experiences and solutions! Will definitely report back with results from trying these strategies.
This thread is absolutely incredible - thank you to everyone who shared their experiences! I'm currently on day 3 of being locked out and was starting to panic, but reading through all these success stories has given me real hope. The IP address fraud flag explanation is a total game-changer - I've been accessing my account from home, my girlfriend's apartment, and the co-working space I use, so this is almost certainly what triggered my lockout. It's mind-blowing that in 2025, DEO's system can't handle something as basic as logging in from different locations when literally every other website manages this seamlessly. The fact that they just give you a vague "security reasons" message instead of explaining the actual issue is so frustrating and unhelpful. Based on all the success stories here, I'm going to start with the [email protected] email approach first thing tomorrow morning with "URGENT ACCOUNT LOCKED" in the subject line and all my details. If that doesn't work within a few days, I'll definitely try the Claimyr service that worked so well for Keisha. This community provides better support than DEO's entire official help system! I'll make sure to update with my results to help others going through this same nightmare. Thanks again to everyone for sharing what actually works - you're literally saving people from weeks of stress and potential financial hardship!
I'm so glad this thread has been helpful for you! The IP address fraud flag issue is definitely one of those "hidden" problems that can catch anyone off guard. Accessing from home, your girlfriend's place, and a co-working space sounds like exactly the kind of normal usage pattern that would trigger DEO's outdated security system. The DEO.Feedback email approach really does seem to be the most reliable first step based on all the success stories shared here. Make sure to include your full name, claimant ID if you know it, and the last 4 digits of your SSN along with that "URGENT ACCOUNT LOCKED" subject line. StardustSeeker's advice has helped so many people in this thread get faster responses. Since you're only on day 3, you're catching this relatively early compared to some of the horror stories here (some people were locked out for weeks!). Document everything you're doing - screenshots of error messages, copies of emails sent, call attempt logs with timestamps. This creates proof that you've been actively trying to access the system if there are any questions about missed claim weeks later. Really hope the email approach works quickly for you, and please do update us with your results! Every success story helps validate these strategies for others dealing with the same frustrating situation.
This thread is absolutely amazing - it should be required reading for anyone dealing with DEO CONNECT issues! I'm a newcomer to this community and just discovered this goldmine of information while researching my own account lockout (currently day 2). The IP address fraud flag revelation is huge - I had absolutely no idea that something as routine as logging in from different locations could trigger a security lock. I'm a remote worker who accesses my account from home, various coffee shops, and my parents' house when I visit them. It never occurred to me that this normal 2025 behavior would be flagged as suspicious by DEO's apparently antiquated system. What's most frustrating is the complete lack of transparency - that generic "locked for security reasons" message is absolutely useless when there are clearly specific causes that need specific solutions. Based on all the success stories shared here, I have a clear action plan: start with the [email protected] email using "URGENT ACCOUNT LOCKED" subject line, then escalate to other methods if needed. This community provides infinitely better support than DEO's official channels! Thank you to everyone who took the time to share what actually worked - you're helping so many people navigate this broken system. I'll definitely update with my results to keep this valuable resource current.
Wow, what a nightmare! I went through something similar last year and it's absolutely maddening how broken their system is. I'm so glad you finally got it resolved! For anyone else reading this thread, I want to add that sometimes the verification codes get delayed by hours or even show up the next day, so if you request one, don't immediately request another one - you might end up with multiple codes arriving at weird times which just adds to the confusion. Also, if you're still having issues, try using an incognito/private browser window - sometimes the site gets confused with stored login data. The fact that it was just a phone number typo in your case shows how these "technical issues" are often just basic data problems that could be avoided with better quality control on their end.
Great points about the delayed codes and incognito browsing! I never thought about codes showing up hours later - that probably causes so much confusion for people. The whole situation really highlights how much time and stress could be saved if DEO just had better system maintenance and data quality checks. It's frustrating that we have to become IT troubleshooting experts just to access our own accounts!
This thread is so helpful! I'm dealing with a similar verification code issue right now and have been stuck for about 2 weeks. @Mei Lin so glad you got yours resolved! I'm definitely going to try that Claimyr service since the regular phone lines have been completely useless. It's ridiculous that we have to use third-party services just to reach our own state agency, but at this point I'll try anything. Has anyone else had success with Claimyr recently, or are there any other reliable ways to actually speak to a human at DEO? The email route seems hit or miss based on what I'm reading here.
This thread is absolutely incredible and gives me so much hope! I just filed my claim two weeks ago after being laid off from my job of 4 years, and I'm already seeing one week stuck in "pending-adjudication" status. Reading through everyone's experiences and solutions has been more helpful than anything I've found on the official DEO website. I've already implemented several tips from this discussion - changed my phone to accept unknown numbers, made sure all my contact info is current in CONNECT, and I'm keeping detailed records of my work search activities. @088b909597d2 your success story is exactly what I needed to hear right now, and @cc9ed8de0a02 thank you for sharing the Claimyr resource - I had no idea services like that existed. It's so reassuring to know there's a community of people who understand how frustrating and confusing this whole process can be. I'll definitely come back to update everyone on how my claim progresses!
Welcome to the community! It's great that you're being proactive right from the start - that's going to save you a lot of headaches down the road. Since you're only two weeks in and already have one week pending adjudication, you're in a much better position than many of us who waited weeks before taking action. I'd also recommend documenting everything - screenshot your CONNECT dashboard regularly and keep a log of any calls you make or messages you send through the system. That way if you do need to escalate later, you have a paper trail. This community has been such a valuable resource for navigating DEO's confusing processes, so don't hesitate to ask questions as they come up!
As someone who just joined this community after struggling with my own DEO claim, I have to say this thread is absolutely amazing! The level of detail and genuine help everyone is providing here is incredible. I've been dealing with unemployment claims in other states before moving to Florida, and I can confirm that DEO's system is uniquely frustrating compared to others I've experienced. What really stands out to me is how @088b909597d2 came back to share their success - that's the kind of community spirit that makes all the difference when you're dealing with a system that seems designed to wear you down. I'm bookmarking all these tips and the Claimyr resource for future reference. It's also really smart how people are mentioning the importance of accepting unknown calls and keeping detailed documentation. For anyone new to this process, this thread should be required reading! Thank you to everyone who's shared their experiences and solutions.
@0a07037b201f Welcome to the community! You're absolutely right about this thread being required reading for anyone dealing with DEO issues. I'm also new here but have been following this discussion closely since I'm currently dealing with my own pending adjudication nightmare. Coming from someone who's navigated unemployment systems in other states, your perspective really validates how uniquely broken Florida's system seems to be. What I love most about this community is exactly what you mentioned - people like @088b909597d2 actually coming back to share their success stories instead of just disappearing once their problem is solved. That gives the rest of us hope and concrete steps to follow. I've already started implementing the tips from this thread and it feels so much better to have a actual plan of action rather than just calling the same broken phone line over and over. Thanks for adding your voice to this discussion!
Dominic Green
I'm in a very similar situation right now! My adjudication status just disappeared yesterday after 6 weeks of waiting (laid off from hospitality). Reading through all these experiences is giving me so much hope - it sounds like most people see payments within 2-5 days after that message disappears. @Mateo Hernandez - I really feel for you being down to your last $250 with rent coming up. That financial stress while waiting is just brutal. Based on what everyone is sharing here, it sounds like you're right at the finish line! I'm going to try some of the tips people mentioned like checking the "Payment History" and "Weekly Benefit Details" sections at 8am instead of obsessively refreshing the main page all day. Also definitely agree with reaching out to your landlord early to explain the situation. I had to do that last month during a different delay and they were surprisingly understanding. Many landlords know the unemployment system is a mess right now. Fingers crossed we both see some good news in the next few days! This community has been so helpful during such a stressful time.
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StarStrider
•@Dominic Green I m'so glad you found this thread helpful too! It s'been such a lifeline for me during this stressful waiting period. Six weeks is brutal - I totally understand that anxiety you re'feeling. The fact that both of our adjudication statuses disappeared around the same time gives me hope we might both see resolution soon! I ve'started following everyone s'advice about checking specific sections at 8am instead of constantly refreshing, and it s'definitely helping my sanity. This whole process has been such an emotional nightmare, but seeing so many success stories here makes me feel like we re'finally close to the end. Really hoping we both wake up to good news in our accounts over the next few days! Thanks for sharing your situation - knowing others are going through the exact same thing makes it feel less isolating.
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Melody Miles
Just wanted to jump in here as someone who went through this exact nightmare about 6 months ago! My adjudication status disappeared on a Thursday morning and I was literally down to my last $180 with car payment due. I checked my account obsessively for 3 days straight before the money finally hit my bank account on Sunday evening - got 9 weeks of backpay all at once. The key things that helped me track progress were checking the "Monetary Determination" section (shows if you were actually approved) and the "Payment History" page around 8am each morning. Those sections update before the main status page does. @Mateo Hernandez - definitely reach out to your landlord NOW rather than waiting. I was embarrassed to explain my situation but most landlords understand that unemployment delays aren't your fault. Also try calling your local United Way (dial 211) - they often have emergency rental assistance for people in exactly your situation while waiting on delayed UI benefits. The fact that your adjudication message disappeared is genuinely a great sign based on everyone's experiences here. You're so close to the finish line! Try to hang in there just a few more days.
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