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I spoke with a DEO agent yesterday (finally got through after using Claimyr), and they confirmed that the system automatically suspends regular benefits when you apply for extended benefits prematurely. The agent needs to: 1) Cancel your extended benefits application 2) Remove the suspension flag from your account 3) Reinstate your regular benefits Once they do this, your account should return to normal within 24-48 hours. Make sure they also check if there are any outstanding fact-finding questions or identity verification issues that might be complicating things.
Thank you for this information! I just used Claimyr and got through to a rep who said they're fixing it now. They told me it should be back to normal by Monday. What a relief!
Just as a follow-up for anyone reading this thread in the future: To avoid this issue, you should wait until your regular benefits are completely exhausted before applying for any extended benefits programs. The CONNECT system will actually notify you when you're eligible to apply for extensions through your message inbox. Always check for these notifications rather than applying proactively. Also, remember that extended benefit programs are not always available - they depend on federal funding and state unemployment rates. The DEO website should have the most current information about which programs are active.
UPDATE: I wanted to let everyone know what finally worked for me! I tried everything suggested here - early morning login, clearing all data, different devices, even the CareerSource visit (they tried but couldn't fix it). What FINALLY worked was the Claimyr service someone recommended. I was really skeptical about paying for something like this when I'm already broke, but after 7 weeks of no progress, I was desperate. Got connected to a DEO agent in about 25 minutes. Turns out there was a "system flag" on my account from when I had reported working part-time back in May. The system never processed it correctly, causing the technical error loop. The agent manually cleared it and reset my claim. I was able to claim my weeks immediately after! Now just waiting for the payments to process. THANK YOU everyone for your help during this nightmare!!!
I'm still fighting with them over MY backdated weeks from JANUARY! Every time I call they tell me something different. One agent says it's approved, next one says there's no record of the request. Another says I need to submit more documentation. Then the next says everything looks fine just keep waiting. I'M GOING INSANE DEALING WITH DEO!!!!!
Just checking back - any updates? Did that email to the fraud department work or did you end up trying Claimyr? I'm dealing with a similar issue (though mine is stuck in monetary determination, not fraud) and trying to figure out the best approach.
UPDATE: Success! I tried both approaches. I sent the email, then used Claimyr the next morning. Got connected to an agent in about 15 minutes, asked specifically for a tier 2 specialist who could do a manual override for the fraud verification issue. They transferred me after a brief hold, and the tier 2 agent was able to see that my claim was affected by the 2/24 system crash. She processed the manual override while I was on the phone! My account updated overnight and all 8 weeks of payments are now showing as "processed" - should be in my account in 2-3 business days! Total relief after nearly 9 weeks of stress.
congrats!! im still waiting on mine... been 6 weeks now. gonna try that claimyr thing tomorrow.
Sofia Ramirez
i just got lucky with a nice lady who seemed to know what she was doing. but i did say something like "can you please check if theres any specific error codes or issues that might be easy to fix" and thats when she found it. i think being super polite helped too even tho i was freaking out inside lol
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Amara Okafor
I called again today and got through after only 6 attempts! The agent I spoke with was much more helpful. She said my claim had a "wage verification hold" that needed supervisor approval. She put in a request for supervisor review and gave me a confirmation number this time. Said I should see movement within 3-5 business days. Fingers crossed this actually works! Will update when I know more.
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Dmitry Volkov
•That's great progress! The confirmation number is key - that means they actually submitted something in the system rather than just making notes. A wage verification hold is usually pretty straightforward for them to resolve once a supervisor looks at it. Make sure to keep that confirmation number handy for future calls.
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