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I'm dealing with a similar situation right now and this thread has been incredibly helpful! I received my severance two weeks ago and was also stressed about whether to report it again during certification since I had already mentioned it on my initial application. Reading everyone's experiences here confirms what I suspected - that the initial application and certification serve different purposes. I'll definitely be reporting my severance payment during my next certification. It's such a relief to see so many people who went through this exact same worry and came out fine on the other side. One question though - when you report the severance amount, do you include just the base severance or also any accrued vacation pay that was included in the same payment? My employer combined both into one lump sum payment.
Great question about the vacation pay! From what I understand, you should report the entire lump sum amount since it's all considered income for that week. When I had a similar situation, I reported the total gross amount that appeared on my pay stub, which included both severance and accrued vacation time. The EDD doesn't really distinguish between different types of income - they just want to know the total amount you received during that certification week. Better to be over-transparent than risk any issues later!
I'm new to unemployment and going through the exact same anxiety right now! I got laid off two weeks ago and received my severance payment last Friday. When I applied for unemployment, I mentioned I'd be getting severance, and now I'm doing my first certification and seeing that question about "other income" including severance pay. Reading through all these responses has been such a huge relief - I was convinced I was going to accidentally mess something up and get in trouble. It sounds like everyone agrees you definitely need to report it during certification even though you already mentioned it on your application. My severance was about $4,200 which is definitely more than my weekly benefit amount, so I'm expecting to get $0 for that week. But honestly, after reading all these experiences, I'd rather have accurate reporting than risk any overpayment issues down the road. Thanks to everyone for sharing their stories - it really helps us newcomers navigate this confusing system!
Pro tip: if you call and the line is busy, keep hitting redial. Eventually you'll get through to the hold music. Then just settle in for a loooong wait. Bring snacks 🍿
I feel your pain! This happened to me a few months ago and I was panicking too. Here's what worked for me: I called the 1-833-978-2511 number right at 8am when they open (set multiple alarms!). It took about 15 tries but I finally got through. When I explained I missed the interview due to a disconnect, they were actually pretty understanding and rescheduled me for the next week. Also, make sure to document everything - date/time you tried calling, any reference numbers, etc. The rep told me that technical issues causing missed interviews are more common than you'd think. Don't lose hope, you'll get this sorted out! 💪
This is such a nightmare! I went through something similar a few months ago and it was absolutely maddening. Here's what I learned from my experience: Call back IMMEDIATELY - like within the hour if possible. When you get through (and you will, just be patient with the hold times), explain exactly what happened and ask them to check for any technical notes in your file. In my case, they could actually see that the call had been dropped on their end and were able to reschedule me without any hassle. The rep even apologized and said their phone system has been having major issues. Also, make sure to ask for a confirmation number or reference number for your new interview appointment - having that written down saved me so much stress later. The whole system is broken but the individual reps are usually pretty understanding about these technical glitches since they deal with them constantly. You didn't do anything wrong, so don't let this discourage you from pursuing your benefits! Keep us posted on how it goes! 🤞
This is exactly the kind of detailed advice I needed to hear! I was spiraling thinking this was somehow my fault, but hearing that they can actually see the dropped calls on their end makes me feel so much better. I'm definitely calling back first thing in the morning and will ask for that confirmation number - that's a really smart tip I wouldn't have thought of. It's crazy that their system is this broken but at least the reps seem to understand it's not our fault. Thanks for taking the time to share your experience, it really helps to know I'm not alone in this mess! 🙏
This is incredibly frustrating but you're definitely not alone! The exact same thing happened to me about 3 weeks ago - they called right at 10 AM and the line went dead after maybe 2 seconds. I was so stressed thinking I'd blown my only chance. Here's what saved me: I called back immediately using the regular EDD number and after about an hour on hold, I got through to a rep who was actually super understanding. She said "Oh, that's our system glitch - it's been dropping interview calls all week." She rescheduled me for the next Friday without any issues and even put a note in my file about the technical problem. The rescheduled interview went perfectly! My advice: call back TODAY if you can, explain it was a dropped call during your scheduled window, and ask them to note the technical issue. They see this constantly and should be sympathetic. Also make sure to get a confirmation number for your new appointment. Don't panic - this is 100% on their broken phone system, not you! You've got this! 💪
Thank you so much for sharing this! It's such a relief to hear from someone who went through the exact same situation and got it resolved. I was honestly freaking out thinking I had somehow messed up my one shot at getting help. The fact that the rep immediately recognized it as a system glitch and was understanding about it gives me hope. I'm definitely going to call back first thing tomorrow and mention that it was a dropped call during my scheduled window - that seems to be the key detail to mention. Really appreciate you taking the time to share what worked for you! 🙏
I'm going through my first EDD claim after being laid off from my restaurant job due to budget cuts, and this entire thread has been absolutely invaluable! I have my eligibility interview scheduled for Friday and was already nervous about it, but now I feel so much more prepared knowing about these temporary status changes that seem to happen routinely. Reading everyone's experiences - especially @Zoey Bianchi's complete journey from panic to resolution - has really helped me understand what to expect. The fact that so many people have gone through this exact same "disqualified" status appearing right after interviews, only to have it resolve within days, shows this is clearly a systemic issue with how EDD communicates processing stages. @Cassandra Moon your explanation about the interviewer vs claims processor workflow was particularly helpful - it makes total sense why there would be this interim period where the status looks alarming but isn't actually final. And @Amelia Martinez you're so right about the need for better status messaging. Something like "Interview under review" would prevent so much unnecessary anxiety. This community's collective knowledge is amazing. I'm bookmarking this thread to refer back to after my interview on Friday. Thanks to everyone for sharing their experiences so openly - it makes facing the EDD process feel much less daunting when you know what to actually expect!
Welcome to the community! I'm so glad you found this thread helpful before your interview on Friday. As someone who just started my first EDD claim after being laid off from my job at a nonprofit, I completely understand that nervousness about the interview process. But reading through everyone's experiences here has been such a game-changer for understanding what's actually normal vs. what feels terrifying when you're going through it for the first time. Your situation with restaurant budget cuts sounds very similar to many of the successful cases shared here - involuntary layoffs due to business reasons typically go pretty smoothly with EDD. Just make sure to be clear about the "budget cuts" reason during your interview, as that helps establish it was completely outside your control. The collective wisdom in this thread really is incredible. I've learned more practical information here in one thread than from hours of trying to navigate EDD's official website! Wishing you the best for your Friday interview, and remember - even if you see that scary "disqualified" status pop up afterward, there's a very good chance it's just that temporary processing phase everyone has described. Looking forward to hopefully seeing your positive update in a few days!
This thread has been such a lifesaver! I'm currently dealing with my first EDD claim after being laid off from my administrative role at a healthcare company last month. I had my eligibility interview yesterday morning and just like @Zoey Bianchi described, I logged in a few hours later to find both my certified weeks showing "disqualified" status. My heart just sank seeing that! But reading through everyone's experiences here has given me so much hope and perspective. It's incredible how consistent this pattern seems to be - interview happens, scary status appears immediately, then resolves within 3-7 days for most people. @Cassandra Moon thank you especially for that insider explanation about how the interviewer vs claims processor workflow actually functions. That really helps explain why we see these interim statuses that look so alarming. I'm trying to follow everyone's advice and wait a few more days before panicking, though it's definitely hard when you're already stressed about finances. My interview felt like it went well - the rep just asked basic questions about my layoff due to department consolidation and verified some employment dates. Nothing seemed problematic. This community's shared knowledge is honestly more valuable than anything I could find on EDD's official resources. I'll definitely update this thread once my status changes (hopefully for the better like so many others here!). Thanks to everyone for being so open about their experiences - it makes this confusing process feel much less isolating.
Fatima Al-Maktoum
Just wanted to chime in as someone who's been through multiple RESEA appointments over the years - they've actually gotten a lot more streamlined and helpful! The key thing to remember is that the counselors are on your side. They're literally paid to help you find work, not to make your life harder. I've found that being upfront about any struggles you're having (whether it's finding jobs in your field, getting responses, interview nerves, whatever) actually leads to better help. Also, Sean - regarding the time commitment, I've noticed that people who are well-prepared like you're getting tend to have shorter appointments. Since you're already thinking about what info to bring and asking good questions here, you're probably going to breeze through it faster than the full 2 hours. One last tip: if they offer you any additional resources or workshops, seriously consider taking them up on it. I got connected to a networking group through my RESEA appointment that actually led to my current job. Sometimes these "bureaucratic hoops" can actually open doors you didn't even know existed! You're going to do great - the fact that you're preparing and asking questions shows you're taking it seriously, which is exactly what they want to see. 👍
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Kolton Murphy
Hey Sean! I can totally relate to the RESEA appointment anxiety - I was a wreck before mine too! But after reading through all these responses, I'm seeing such a consistent theme: it's really not as bad as we build it up to be in our heads. What's really helping me feel better about this whole process is seeing how many people mention that the counselors are actually there to help, not to catch you doing something wrong. It sounds like as long as you're making a genuine effort (which you clearly are since you're asking all the right questions!), they're going to work with you. The Indeed thing seems like a total non-issue based on everyone's experiences, and the missing company addresses aren't a big deal either. I think your instinct to just explain that you applied online is spot on. As for the two-hour time slot, it really does seem like most people finish way earlier than that. Maybe they just block out that time to be safe? Honestly, after reading all these responses, I'm starting to think the anticipation and worry is way worse than the actual appointment. You've got this! And thanks for asking these questions because the answers are helping me prepare for mine too! 😊
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