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I'm really sorry you're dealing with this - EDD's timing requirements are absolutely ridiculous when they don't account for normal mail processing delays. You definitely have grounds for a successful appeal since you can prove you sent everything promptly via certified mail. Here's what I'd do in your exact situation: 1. File that appeal online through UI Online TODAY - don't wait another day since the 30-day deadline is strict 2. Try calling EDD at exactly 8:02 AM tomorrow (right when they open) - sometimes an agent can reverse these decisions immediately if they see your docs arrived 3. When you call, have your certified mail receipt and tracking number ready to give them 4. Keep certifying every two weeks while your appeal is pending! The fact that you only missed their deadline by ONE DAY due to mail processing, and you have certified mail proof showing you sent it with 2 days to spare, makes this a very winnable appeal. EDD giving you only 9 days to respond (including weekends) when they mailed it on 3/22 but you didn't receive until 3/28 is completely unreasonable. Stay strong - you did everything right and have the documentation to prove it. This kind of timing issue gets overturned all the time on appeal!
This is exactly what I needed to hear! You're so right about the timeline being unreasonable - only 9 days including weekends when I didn't even receive it until day 6 is just setting people up to fail. I'm definitely filing the appeal online today and will try calling at 8:02 AM sharp tomorrow with all my documentation ready. It's really encouraging to know that these timing issues get overturned frequently on appeal. Thank you for breaking it down so clearly - I feel much more confident about fighting this now! 💪
I've been through almost the exact same situation and won my appeal! EDD's timing requirements are completely unreasonable - they expect you to respond within days but take weeks or months to process anything on their end. Here's what saved me: I had all my certified mail documentation organized (receipt showing send date, tracking showing delivery date) and I emphasized in my appeal that I made a "good faith effort" to comply within their unrealistic timeframe. The Administrative Law Judge agreed that one day late due to normal mail processing was not grounds for disqualification when I had proof of timely mailing. A few critical things to remember: - File your appeal online through UI Online immediately (you have 30 days from 4/1/25) - Keep certifying every two weeks during the appeal process - Try calling EDD at 8:02 AM sharp - sometimes they can reverse it without going through the full appeal - In your appeal letter, be factual and include your certified mail receipt number and tracking info You absolutely did nothing wrong here. Sending certified mail on 3/29 for a 3/31 deadline was completely reasonable - the postal service delay was beyond your control. Stay strong and fight this!
my sister works for edd (not saying which office) and she says identity theft cases are taking around 90 days right now bcuz theres so many of them
I'm dealing with the same thing right now and this thread has been so helpful! @Elijah O'Reilly - from everything I've read here, it sounds like the key things to speed it up are: 1) making sure it's properly classified as identity theft (not just an appeal), 2) submitting that DE 1326I form both online and by certified mail, 3) calling regularly for status updates, and 4) having all your documentation ready (police report, ID.me verification, etc.). The waiting is the worst part but at least we know we're not alone in this!
@Miranda Singer thanks for summarizing all the key points! This thread has been a lifesaver for me too. I m'definitely going to follow this checklist. One more question for everyone - has anyone had success getting updates through the UI Online portal or do you pretty much have to call to get any real information about your case status?
The UI Online portal is pretty much useless for tracking identity theft cases. I check mine religiously and it never shows any updates - it just keeps showing the fraudulent claim sitting there, which is super frustrating to see every time I log in. Phone calls are really the only way to get actual status updates, but even then you have to get the right department. Regular customer service reps can only see basic info, but the fraud investigators have access to the real case notes. When you call, specifically ask to be transferred to the "identity theft investigation unit" or "fraud department" - don't just accept talking to whoever picks up first. Document every call with date, time, rep name, and what they told you. It's a pain but it's the only way to stay on top of your case.
This is exactly what I needed to know! I've been checking my UI Online account constantly and getting frustrated that nothing changes. It's actually kind of traumatic seeing that fraudulent claim just sitting there with my name on it. I'll stop obsessing over the portal and focus on calling the right department. Do you have any tips for getting through to the fraud department specifically? I've been getting transferred around a lot and sometimes they just hang up on me when I explain it's identity theft.
I'm really sorry you're going through this - the EDD system can be incredibly frustrating when you're already stressed about finances. Based on what you've shared, here are a few things that might help: Your $2,300 from the February temp job could potentially qualify you for a new claim if it puts you over the minimum earnings threshold in your base period. The calculation is complex, but it's definitely worth having EDD review your case. A few immediate steps I'd suggest: 1. Apply for CalFresh (food stamps) and any local emergency assistance programs while you sort out the EDD situation 2. Contact your local Community Action Agency - they often have emergency rent assistance funds 3. If you have any medical documentation related to stress/anxiety from unemployment, consider looking into State Disability Insurance (SDI) as a temporary bridge For getting through to EDD, try calling right at 8:00 AM when the lines open - that's usually when you have the best chance of getting through. Have all your documentation ready including pay stubs from that temp job. Don't lose hope - I've seen people in similar situations get approved for new claims or find other assistance programs. The system is confusing but there are options out there. Keep advocating for yourself and don't be afraid to escalate if the first representative you speak with can't help.
This is really comprehensive advice, thank you! I'm going to start with CalFresh and calling 211 first thing tomorrow morning since those seem like they could provide the quickest relief. The Community Action Agency suggestion is new to me - I'll look up the one in my area. And you're absolutely right about calling EDD at 8 AM sharp - I've been trying random times throughout the day which obviously isn't working. I really appreciate you taking the time to lay out such a clear action plan when I'm feeling pretty overwhelmed right now.
I've been through this exact situation and wanted to share what worked for me. First, don't panic - there are still options even after exhaustion. Your February temp work might actually be more helpful than you think. When I was in a similar spot, I had earned about $2,800 from a short-term contract job after filing my original claim. EDD was able to establish a new claim based on those earnings, even though my benefit year hadn't ended yet. Here's what I learned: - The key is whether your temp earnings create a valid base period for a new claim - You need at least $1,300 in your highest earning quarter of the new base period - Your total base period earnings must be at least 1.25 times your highest quarter Call EDD and specifically ask them to review your case for a "subsequent valid claim" based on your February employment. Don't let them brush you off - this is a legitimate option that many representatives aren't familiar with. Also, while you're waiting, definitely apply for CalFresh and check with your county's General Relief program. Some counties have emergency assistance programs that can help with rent for people between benefit periods. The Training Extension program mentioned by others is solid too if you're interested in career training. I wish I had known about that option when I was going through this. Hang in there - the system is frustrating but there are paths forward!
@a395bec4f6e2 This is such valuable information! I'm definitely going to use that exact terminology when I call. Quick question - when you got your subsequent valid claim approved, did it affect your original benefit year end date at all? Like, did you get a completely new benefit year or did it still end on the original date? Also wondering if the weekly benefit amount changed based on the new earnings calculation. I'm trying to understand what to expect if this actually works out for me.
@a395bec4f6e2 I had to provide my pay stubs from the temp job and they verified the employment through their usual process. The hardest part was getting a representative who actually understood what a subsequent valid claim was - I had to call three times before someone knew what I was talking about. To answer @8d84c90dd57a's question, yes you get a completely new benefit year starting from when you file the subsequent claim, and the weekly benefit amount is recalculated based on your new base period earnings. In my case it was actually slightly lower than my original claim because the temp work paid less than my previous job, but it was still worth it to have income again. Make sure to emphasize that the temp work was AFTER you filed your original claim - that's the key requirement they look for.
I'm dealing with a similar situation right now - won my appeal 6 days ago and still waiting for UI Online to update. Reading through everyone's experiences here is really helpful! I'm planning to give it the full 14 business days that @Mateo Rodriguez mentioned before calling the Appeals Division. In the meantime, I'm also going to look into contacting my assembly member's office like @Ethan Wilson suggested - that seems like it could really speed things up. Thanks everyone for sharing your timelines and strategies, it's reassuring to know this delay is normal even though it's super stressful when you're broke and waiting!
Welcome to the waiting game club! 😅 It's crazy how many of us are going through the exact same thing. I'm on day 8 since getting my appeal decision letter and my portal still shows nothing. The assembly member tip from @Ethan Wilson is brilliant - I never would have thought of that! I m'also bookmarking that Claimyr link that @Luca Esposito shared since it seems like actually getting through to EDD on the phone is nearly impossible otherwise. Fingers crossed both our accounts update soon! At least we know we re not'alone in this frustrating process.
I went through this exact same nightmare last year! Won my appeal in November and it took 12 business days for UI Online to finally update. What helped me was calling the regular EDD number (1-800-300-5616) first thing in the morning at exactly 8:00 AM - I had better luck getting through early. When I finally got connected, the agent was able to see that my appeal decision was in their system but hadn't been processed to update my online account yet. She manually triggered the update while I was on the phone and told me to check back in 24-48 hours. Sure enough, two days later all my back weeks showed up for certification and I was able to get caught up on payments. Don't lose hope - your money is coming, the system is just painfully slow at connecting the dots between departments!
CaptainAwesome
Update: Had my interview yesterday and it went exactly as you all described! The interviewer was actually pretty nice. She just verified my work search activities (asked for details on 3 recent applications) and confirmed my previous employment ended due to downsizing. Took about 20 minutes total. My certification got processed normally afterward. Thanks everyone for calming my nerves about this!
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Yuki Tanaka
•Great to hear! Thanks for coming back to update us. These routine checks can definitely cause unnecessary anxiety when you don't know what to expect.
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Paolo Esposito
Glad you came back to update us! This is super helpful for future folks who might be in the same situation. It's crazy how much anxiety these routine interviews can cause when you don't know what to expect. Your experience sounds pretty typical - most of these interviews really are just checking boxes to make sure everything's legit. Thanks for sharing your outcome, it'll definitely help other community members who find this thread later!
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Freya Thomsen
•So glad to see a positive outcome! I'm actually scheduled for one of these interviews next week and was starting to panic after reading some horror stories online. Your experience gives me hope that it really is just a routine check. Did they ask to see any documentation during the zoom call or was it mostly just verbal questions about your job search?
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