Hi everyone, just made a video about how to call the EDD and reach a live human agent: https://youtu.be/-R4SqP7_JUA

I've been dealing with the same frustrating issue! The system seems to automatically disconnect calls after a certain period, even when you're still holding. From what I've experienced, it usually happens during peak call times when their system is overloaded. One thing that's helped me is calling right when they open at 8 AM - the success rate seems much higher then. Also, make sure you're not on speakerphone or using Bluetooth as sometimes the system interprets audio delays as a disconnected call. Keep trying - I know it's incredibly frustrating but persistence eventually pays off with EDD.

I'm so sorry you're dealing with this stress while caring for a 7-month-old! This is actually a really common issue that many new parents face with EDD, and you're absolutely right to keep fighting. One thing I'd add to all the great advice here - when you file your Board Appeal, consider requesting that they assign a different administrative law judge if possible. Sometimes the first judge has already formed an opinion about your case that's hard to change, and a fresh perspective can make all the difference. Also, if you can afford it, consider consulting with an employment attorney who specializes in unemployment appeals. Many offer free consultations and some work on contingency. They know exactly how to frame these disability leave cases and can spot issues that non-lawyers might miss. You mentioned feeling confused by the process - that's completely normal! The EDD system is intentionally complex, but you have a strong case based on what you've described. The 18 months of work history plus the SDI coverage should absolutely qualify you. Don't let them wear you down - you deserve these benefits! Keep documenting everything and stay organized. You've got this! 💪

I just wanted to chime in as someone who went through a very similar situation about 2 years ago. The whole SDI vs PFL distinction that others mentioned is HUGE - I wish someone had explained that to me earlier because it was exactly what was tripping up my case too. One additional tip that really helped me during my Board Appeal: I wrote a brief summary letter (like 1 page) that clearly stated my case and attached it as the first page of all my documents. Something like "This appeal concerns EDD's incorrect denial of benefits due to failure to properly account for SDI disability leave under UI Code Section 1253.3" and then bullet points of the key facts. The judges see so many cases that having a clear summary right up front really seemed to help. Also, the timeline document suggestion from Emma is spot-on. I made mine in a simple table format showing each month, what I was doing (working/SDI/PFL), and my wages. It made it super visual and obvious that I had qualifying work history when disability periods were properly excluded. Don't let them intimidate you - you clearly know your case better than that first judge did! The fact that you're organizing everything and learning the specific regulations shows you're on the right track. Keep pushing forward! 👍

i wish they explained this stuff clearly on there notices!!! my cousin got his wages garnished 50% cuz he thought filing an appeal stopped everything automatically but it didn't and now hes behind on his car payments

I went through this exact situation last year and learned some hard lessons. Here's what I wish I had known: the 30-day response deadline on your notice means you need to take ACTION, not just submit paperwork. Even though you're filing a DE-100, you should also call EDD immediately to request a temporary collection hold while your hardship waiver is being reviewed. I made the mistake of thinking the DE-100 submission would automatically pause everything, but they continued sending threatening letters and almost started garnishment. Also, keep detailed records of every interaction - dates, times, representative names, confirmation numbers. The system is frustrating but there are people there who will help if you're persistent and follow the right steps. Don't let the fear paralyze you into doing nothing - that's when the penalties really add up.

I've been dealing with this exact same loop for about 3 weeks now! It's absolutely maddening. What worked for me was trying at around 6 AM when the system isn't as overloaded. I also had to disable all my browser extensions and use incognito mode. Even then, it took me about 5 attempts over different days to finally break through the loop. The system is definitely glitchy, but don't give up! Also, if you have an old laptop or different device, try that too - sometimes it's browser-specific issues causing the problem.

I'm going through the exact same nightmare right now! Been stuck in this loop for over a week. It's like the website is designed by someone who's never actually had to use it. I've tried different browsers, clearing cache, even tried my neighbor's computer - nothing works. The most frustrating part is that you can see the system recognizes you need to file a new claim, but then it just... doesn't let you? It's like being stuck in unemployment purgatory. Really hoping someone here has found a solution that actually works because I'm running out of patience and options! 😤

I'm going through the exact same thing right now! Got my overpayment notice about 3 weeks ago for 9 weeks from 2023. Like you, it was completely unintentional - I think there was confusion about when my part-time job ended versus when I was still certifying. The panic is SO real when you see that big number they want back! I just submitted my DE 1446HW hardship form last week after reading through all the advice here. A few things I learned that might help: 1. Call EDD ASAP to request they pause collections - I used that Claimyr service someone mentioned and it actually worked to get through quickly 2. The hardship form is intimidating but just be thorough and honest about your finances 3. Keep copies of EVERYTHING you submit 4. Don't be afraid to call back if you don't hear anything after a few weeks The waiting is nerve-wracking but from what I'm seeing here, there's definitely hope for getting at least a partial waiver. Hang in there - you're not alone in this mess! EDD's system is confusing and it's not your fault you got caught up in it.

I've been through this exact situation twice unfortunately - once in 2021 and again in 2023. The good news is that based on your description (no fraud language, unintentional overlap), you have a really good chance of getting some relief through the hardship process. A few things that helped me: - Document EVERYTHING about your current financial situation - income, all expenses, debts, medical costs, etc. - When filling out the DE 1446HW, err on the side of providing too much information rather than too little - If you have any documentation from that time period (pay stubs, work schedules, emails), include copies to show the confusion wasn't intentional - Request a payment plan as backup even while pursuing the hardship waiver The first time I got a full waiver, the second time I got approved for a payment plan of $50/month which was manageable. Don't lose hope - EDD knows their system is confusing and they do work with people who made honest mistakes. The key is being proactive and thorough with your application. You've got this!