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I heard there's a special trick where you press 0 at every prompt and it gets you to a person faster. Anyone try this?
Update: I FINALLY got through! For anyone wondering, I called the 1-800-300-5616 number at exactly 8:01am today, used the 1-2-4 sequence, and after a 47-minute wait, spoke to someone. They fixed my pending certification issue in about 10 minutes. Turns out there was a question about my last employer that triggered a review. The rep removed the flag and my payment should process in 24-48 hours. Thanks everyone for the advice!
Sofia, that's such great news! Thank you for sharing the exact steps that worked for you. I'm in week 4 of trying to get through with a similar pending issue - this gives me renewed hope. Did you have to call multiple times at 8:01am or did you get through on your first attempt that morning? Also, when you say the rep "removed the flag" - was that something they could do immediately or did you have to provide additional documentation?
That's such a relief to hear you got it resolved! I've been struggling with a similar pending issue for about 10 days now. Quick question - when you called at 8:01am, did you get through immediately or did you have to redial multiple times before getting into the queue? I'm trying to figure out if I should keep hitting redial or if there's a sweet spot timing-wise. Also really helpful to know it was just an employer verification flag - gives me some idea of what to expect when I finally reach someone.
Just want to add - when you file online, make sure you have your Social Security card, driver's license, and employment records handy. The system will ask for specific dates when your hours were reduced, so if you have any texts or emails from your boss about removing your class from the schedule, keep those as documentation. Also, don't stress too much about the application process. The online portal walks you through everything step by step. The hardest part is usually just getting started, but once you submit that initial claim, you'll feel so much better knowing you're taking action to protect your finances during this frustrating situation.
Thank you so much for the practical tips! I do have the text messages from my boss about "temporarily" removing my class, so I'll definitely keep those as documentation. It's reassuring to know the online portal is user-friendly - I was honestly intimidated by the whole process but everyone here has made it seem much more manageable. Going to gather all my documents tonight and file first thing tomorrow morning!
I went through almost the exact same situation last year with a yoga studio! They "temporarily" suspended my classes due to "scheduling changes" but kept me as an employee. I was so confused about whether I could file for UI, but it turned out to be a straightforward partial unemployment claim. One thing I wish I had known - start documenting everything NOW. Screenshot any texts or emails about the hour reduction, save your old schedules showing your regular hours, and keep records of any conversations about when (or if) they might bring your class back. EDD may ask for this information during the eligibility review. Also, don't let your employer make you feel guilty about filing. You paid into the unemployment insurance system through your payroll taxes, and this is exactly what it's designed for. They made a business decision that affected your income - you have every right to seek benefits to bridge the gap. The good news is partial UI claims are usually processed faster than full unemployment claims since you're still working. Just be super accurate with your earnings reporting and you should be fine!
This is so reassuring to hear from someone who went through the exact same thing! I really appreciate the advice about documenting everything - I already have some texts from my boss but I'll make sure to screenshot them and gather my old schedules too. You're absolutely right about not feeling guilty - I've been worried about somehow "taking advantage" of the system, but you're right that this is exactly what UI is designed for. Thank you for sharing your experience and for the encouragement!
So glad you got this resolved! I've been following your situation since I'm dealing with something similar myself. My card got frozen yesterday after I made a large withdrawal for my car payment. Reading through all the advice here, I'm going to try calling right at 8am tomorrow and specifically mention the "financial hardship exemption" if needed. It's ridiculous that their system flags normal usage patterns as suspicious activity. Thanks for updating us with the resolution - gives me hope that I can get mine sorted out quickly too!
Hope you get yours resolved just as quickly! That 8am calling strategy really seems to work - I think there's just way less call volume first thing in the morning. The "financial hardship exemption" tip from Fiona was super helpful too, even though I didn't end up needing it. It's so frustrating that they freeze cards for what should be normal usage patterns. Good luck tomorrow!
This thread has been so helpful! I'm a newcomer here but had to chime in because I went through this exact same nightmare about 6 months ago. My Money Network card got frozen right before I needed to pay for my kid's daycare, and I was panicking just like you were, Eva. What really worked for me was calling at exactly 8:00 AM (set an alarm!) and having ALL my information ready - card number, SSN, address, the works. Also, I found that saying "I need to speak to a supervisor about a financial hardship situation" sometimes gets you transferred faster than going through the regular menu options. One thing I learned the hard way: if you need to make a large withdrawal in the future, try to do it all from ONE ATM if possible, or at least call them ahead of time to let them know you'll be accessing your funds at multiple locations. Their fraud detection system is apparently very sensitive to what they consider "unusual patterns." Really glad you got it sorted out and switched to direct deposit! These Money Network issues seem to be getting worse lately.
I work for a nonprofit that helps people with unemployment claims, and your situation is exactly the type of constructive discharge case that EDD regularly approves. The fact that you have documentation of your payment requests AND successfully recovered wages through legal channels makes this a very strong case. One thing I'd add to the excellent advice already given - be prepared for the interviewer to ask about your work search efforts since filing. They sometimes use phone interviews to verify you're meeting all ongoing requirements, not just the reason you left your job. Also, don't be surprised if they ask whether you're receiving any settlement payments in installments, as this could affect your weekly benefit amount. The good news is that wage theft cases like yours are pretty clear-cut for EDD - they see these situations regularly and have specific procedures for handling them.
This is so reassuring to hear from someone who works directly with these cases! I've been diligent about my work search requirements - applying to 5+ jobs weekly and keeping detailed records. Regarding settlement payments, I received a lump sum settlement last month rather than installments, so hopefully that won't complicate things. It's good to know that EDD sees wage theft cases regularly and has procedures for them. Your comment about this being a "clear-cut" situation really helps calm my nerves about Friday's interview. Thank you for taking the time to share your professional perspective!
I'm a former EDD eligibility specialist and I can tell you that your case has all the hallmarks of a successful "good cause" determination. The fact that you documented your payment requests, waited 3 months giving them multiple opportunities to pay you, and ultimately recovered the wages through legal action shows you acted reasonably throughout the process. During your interview, emphasize these three points in this order: 1) You were never paid despite working 50+ hours weekly for 3 months, 2) You made multiple documented requests for payment before leaving, and 3) The state labor board and your attorney confirmed the employer was violating wage laws. This creates a clear narrative that you had no reasonable alternative but to leave. One small but important detail - if they ask about your last day, explain that you informed the employer you couldn't continue working without pay rather than saying you "quit" or "resigned." The language you use can influence how they categorize your separation. You've got excellent documentation and a strong legal foundation for your case. Don't stress too much about Friday - this type of wage theft situation is exactly what the good cause provisions were designed to protect.
This is exactly what I needed to hear from someone with insider knowledge! I really appreciate the specific guidance on framing my last day - saying I "informed them I couldn't continue working without pay" instead of using terms like "quit" or "resigned." That language distinction makes so much sense and I'll definitely use that phrasing during the interview. Having the three key points laid out in that specific order gives me a clear structure to follow. It's incredibly reassuring to know that someone who actually worked as an EDD eligibility specialist sees this as a strong case. Thank you so much for taking the time to share your professional expertise - this has really helped ease my anxiety about Friday's call!
Miguel Castro
I just went through this exact situation last month! Certified on a Sunday for the first time and was panicking about rent too. The waiting is definitely the worst part, especially when you're not sure what's normal. In my case, it took exactly 3 business days - certified Sunday, status changed to "paid" on Tuesday evening, and the money hit my Bank of America account Wednesday morning. One thing I wish someone had told me: EDD sometimes does a "test deposit" of like $0.01 before sending the full amount for first-time direct deposits to verify your banking info is correct. So don't freak out if you see a tiny deposit first - the full amount usually follows within a few hours. Also, if you're really cutting it close with rent, some banks will show pending deposits before they officially clear, so it might be worth calling your bank to ask if they can see anything incoming even if it's not showing in your online account yet. Fingers crossed yours processes quickly! The first one is always the most stressful but it gets so much easier after that.
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Giovanni Martello
•Oh wow, I had no idea about the test deposit thing! That's really good to know so I don't panic if I see a tiny amount first. And that's a great idea about calling my bank to ask about pending deposits - I'm with BofA too so hopefully they can give me a heads up if something's coming through. Your timeline gives me hope since we have the same bank and similar situation. Thanks for sharing your experience, it really helps to know what to expect!
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Nick Kravitz
I'm going through the exact same thing right now! Filed my claim two weeks ago, certified for the first time on Sunday, and I'm also stressing about rent. Reading through everyone's responses has been really helpful though - sounds like 3-4 business days is pretty normal for first-time payments. One thing I noticed that might help you: when I log into UI Online, under the "History" tab it shows my certification date and has a column for "Payment Method" that says "Pending" right now. I'm hoping that will change to show the actual payment method (like "Direct Deposit") once it processes. Has anyone else noticed this or know if that's a reliable indicator of when payment is coming? Thanks to everyone sharing their experiences - makes this whole process feel less scary when you know what to expect!
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Angelica Smith
•Hey Nick! I'm glad I'm not the only one going through this right now - it definitely helps to know others are in the same boat. I just checked my UI Online account after reading your comment and yes, I see the same "Pending" status under Payment Method in the History section! I hadn't really paid attention to that column before but now I'm going to keep an eye on it to see when it changes. Hopefully that will be a good early indicator that the payment is processing. It's reassuring to hear that 3-4 days seems to be the norm for first payments based on everyone's responses. Fingers crossed we both get our payments soon! Keep me posted on how yours goes.
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