Have you tried contacting them through social media? Sometimes tweeting at govt agencies can get a faster response. Worth a shot! 🐦

Just went through something similar last month! I had an old EDD account from 2015 that I couldn't access. What worked for me was actually going to a local EDD office in person with my ID and old paperwork. They were able to look up my account and help me reset it on the spot. Way faster than the phone lines! Check if there's an office near you that does walk-ins - it might save you hours of frustration. Good luck with your SDI application! 🤞

I'm currently in a very similar situation with my disability extension! My doctor just submitted the extension paperwork last week and I was completely lost about what I needed to do on my end. This entire thread has been incredibly enlightening - I had no idea about the DE 2500A continued claim form requirement until reading everyone's experiences here. Just logged into my SDI Online account and found the continued claim form waiting for me in the Forms section. It's honestly shocking how EDD doesn't clearly communicate this two-part process anywhere on their official website. Without this community discussion, I probably would have missed the form entirely and experienced a payment gap. For anyone else going through this process, I highly recommend bookmarking this thread - it contains more useful, practical information than anything I found on EDD's official resources. The tips about taking screenshots of confirmation pages, setting calendar reminders for bi-weekly certifications, and being patient with processing times (5-7 business days) are all gold. Thanks to everyone who shared their experiences and helped clarify this confusing process. It's reassuring to know that others have successfully navigated these extensions even when EDD's system seems designed to trip you up!

I just went through this same situation last month with my disability extension! The confusion is totally understandable - EDD's communication about the process is practically nonexistent. What you need to know is that there are TWO separate steps required for extensions: 1. Doctor submits medical extension certification (sounds like this is done since you got a copy) 2. Your husband must complete a DE 2500A "Claim for Continued Disability Benefits" form The doctor's paperwork and your husband's continued claim form are processed as separate workflows by EDD, so even though the doctor submitted their part, your husband still has his own form to complete. Check his SDI Online account under the "Forms" section - there's likely a continued claim form waiting there that you might have missed. Don't wait for the doctor's extension to appear in the system first - submit the DE 2500A form right away! The two parts will sync up on EDD's end once they process both. Most importantly, keep doing those bi-weekly certifications without interruption regardless of what's showing in the system. That's the #1 thing that causes payment gaps. From my experience, it takes about 5-7 business days for the updated benefit period to show up in your account once both parts are submitted. If nothing updates after a week, then call EDD to follow up. Hope this helps and your husband's recovery goes smoothly!

I'm actually going through this exact same process right now! I submitted my paper DE 2501 forms about 10 days ago and have been wondering if I should try to set up online access. After reading all these responses, I'm definitely going to wait for that Notice of Computation to arrive before attempting to create an SDI Online account. It's such a relief to know that so many people have successfully made this transition from paper to online - I was really worried about accidentally creating duplicate claims or causing delays in my payments. The timeline everyone is mentioning (2-3 weeks for processing) is really helpful to know too. Thanks to everyone for sharing their real experiences - this kind of practical advice is exactly what you need when navigating the EDD system but can never find on their official website!

This thread has been such a goldmine of information! I'm actually dealing with a slightly different situation - I started my claim online but then my doctor had to mail in some additional medical certification forms. Now I'm worried about whether that will mess up my online access or create any conflicts in the system. Has anyone dealt with mixing online and paper submissions like this? I'm hoping it won't cause the same kind of delays that starting with paper seems to create. The online system has been so convenient for my initial certifications, so I really don't want to lose that functionality.

This thread has been incredibly eye-opening! I'm a new member here and stumbled across this post while researching my own EDD nightmare. I've been dealing with a similar situation for the past month - got the 4365DI form request despite my doctor submitting everything electronically AND having completed ID.me verification. I was starting to feel like I was losing my mind or had missed something important, but reading everyone's experiences makes it clear this is a widespread system failure on EDD's end. The tips about asking for "technical specialists" and checking "provider portal submissions" are absolute gold - I never would have known to ask about those specific things. It's honestly shocking that in 2025 we're dealing with government systems that are this poorly integrated. Planning to call tomorrow morning armed with all the strategies shared here. Thank you all for turning what felt like an impossible situation into something manageable with actual actionable steps! 🙏

I'm dealing with the exact same frustrating situation! Just joined this community after spending hours searching for answers about the 4365DI form request. Like you, my doctor already submitted everything electronically weeks ago and I've completed ID.me verification, but I still got that confusing letter asking for the form that I can't even find online. Reading through all these responses has been a huge relief - I was starting to think I had somehow messed up the process, but it's clearly a widespread system issue where EDD's databases aren't communicating properly. The advice about asking for "technical specialists" and specifically requesting them to check "provider portal submissions" is incredibly valuable. I'm planning to call first thing tomorrow morning armed with these strategies. It's honestly ridiculous that we have to become experts in EDD's broken internal systems just to get our legitimate benefits, but at least now I know there's a path forward. Thanks for posting this - you've helped more people than you probably realize! 🙏

I'm so sorry this is happening to you and your son - this must be incredibly stressful when you're depending on those payments! As someone new to this community, I've been reading through all these responses and I'm amazed by how helpful and supportive everyone has been. The technical support line at 1-800-300-5616 that @Lena Schultz, @Yara Nassar, @Mei Chen and others have mentioned really seems to be the key resource here - it sounds like they're separate from the regular claims department and actually equipped to handle technical issues like disappearing claims. The timing strategy of calling right at 8:00 AM sharp also appears crucial based on multiple success stories. I'd definitely recommend checking for any pending ID.me verification as @Giovanni Colombo and @Mei Chen suggested, since that seems to be a common hidden cause of claims vanishing without proper notification. Also worth trying the basic troubleshooting steps like clearing your browser cache and trying a different browser. It's frustrating that the system is so broken, but seeing all these success stories where people eventually got their claims restored with full back payments gives me real hope! Your son's claim data is almost certainly still in their system somewhere. Document everything, keep trying different approaches, and don't give up. This community clearly has your back - we're all rooting for you both! 🙏

I'm so sorry you're going through this stressful situation with your son's claim! As a newcomer to this community, I've been reading through all the amazing advice here and wanted to add my voice of support. That technical support line at 1-800-300-5616 that @Lena Schultz, @Yara Nassar, @Mei Chen and many others have mentioned really seems to be the golden solution - it's separate from the regular claims line and they can actually see what's happening behind the scenes with technical issues like this. The timing tip about calling right at 8:00 AM sharp also appears crucial for getting through. I'd definitely check for any pending ID.me verification too, since @Giovanni Colombo and @Mei Chen pointed out that this is often a hidden cause of disappearing claims. Also worth trying the simple fixes like clearing your browser cache and using a different browser - sometimes it really is just a display glitch. It's incredibly frustrating that the system is this broken, but I'm encouraged by all the success stories here where people got their claims restored with full back payments. Your son's claim data is almost certainly still in their system somewhere. Document everything, stay persistent with multiple approaches, and don't lose hope! This community clearly has your back and we're all rooting for you and your son to get this resolved quickly! 🙏💪