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Pro tip: if you cant get through on the phone, try reaching out on social media. Sometimes their Twitter team is more responsive than the phone lines.
Hey Isabella! I went through something similar last month. The call-in notice usually means they need clarification on your treatment or want to verify some details. When I called, they asked about my treatment frequency, if the chiro visit was related to my original disability, and wanted me to confirm some dates. The actual call only took about 15 minutes once I got through. Just be honest and straightforward - they're usually pretty reasonable. Good luck! 🤞
That's super helpful Eduardo! 15 minutes doesn't sound too bad at all. I was picturing some intense interrogation 😅 Did they end up approving everything after that call, or did you have to submit additional paperwork?
This is exactly what I needed to hear! 15 minutes sounds totally manageable. I've been psyching myself out thinking it would be this huge ordeal. Really appreciate you sharing your experience @Eduardo Silva - it helps so much to know what to expect!
Update: My claim was just approved this morning! The status in the portal changed to "Claim Established" and shows my weekly benefit amount. No email notification, but I did get a text message. Thanks everyone for your help and reassurance during the wait!
Congratulations on getting your claim approved! This is such a helpful thread for others going through the same process. It's reassuring to see that even though the waiting period can be stressful, EDD does come through. Your experience really shows how important it is to keep checking that portal regularly since the notification methods can be inconsistent. Best wishes for a smooth delivery and recovery period!
This whole thread has been incredibly helpful! As someone who's new to dealing with EDD, it's really reassuring to see real experiences from people who've been through this process. The inconsistent notification system seems to be a common theme, but it's good to know that the claims do get processed even if the communication isn't perfect. Thanks to everyone who shared their experiences - it really helps those of us navigating this for the first time!
I'm going through something similar right now! Been waiting 3 weeks for my first SDI payment and it's so stressful not knowing what's going on. Based on what everyone's saying here, it sounds like there's definitely something holding up your claim that's not showing in your online account. One thing that helped me was checking if I had any old mail from EDD that I might have missed - sometimes they send notices to your mailing address instead of the address on file with your employer. Also, when you do get through to someone, ask them to check if your Social Security number matches exactly what's on file with your employer's payroll system. A friend of mine had a delay because her employer had her SSN with dashes and EDD had it without dashes. Keep trying to call right at 8 AM - I've heard that's really the best time. Don't give up! A month without pay is ridiculous and they need to fix this ASAP.
Oh wow, I never thought about the SSN format thing! That's such a weird technical issue but makes total sense with government systems. I'll definitely ask about that when I call. And you're right about checking for mail - I should double-check if anything got delivered to my old address or got lost. Thanks for the solidarity - it really helps to know I'm not alone in this frustrating situation!
I'm dealing with a very similar situation right now - been waiting almost 4 weeks for my first SDI payment and it's causing major financial stress! Reading through everyone's responses here is really helpful because I had no idea there could be invisible holds on accounts that don't show up online. @Kolton Murphy - one thing I wanted to add that might help you: when I was researching this issue, I found out that sometimes EDD puts automatic holds on claims if your reported income doesn't exactly match what your employer submitted to their system. Even small differences in how wages are calculated (like including/excluding certain types of pay) can trigger a manual review. Also, since you mentioned your HR department is slow with paperwork - that could definitely be the issue. EDD needs wage verification from your employer, and if HR hasn't responded to their requests or submitted incomplete information, your claim gets stuck in limbo. I'm planning to try calling first thing Monday morning too. Maybe we'll both finally get some answers! This whole system is so broken - they really need to fix the online portal to show what's actually happening with our claims instead of leaving us in the dark.
I went through this exact same nightmare a few months ago! Turns out my bank had changed their routing number and I never got notified. Even though my account number was correct, the old routing number caused my payments to bounce back to EDD. Check with your bank to make sure both your account AND routing numbers are still current - banks sometimes update their routing numbers without telling customers. Also, if you have a newer account or recently switched banks, some financial institutions have waiting periods before they accept government direct deposits. Might be worth asking your bank about that too!
Hailey O'Leary
I had my SDI extension call about 3 months ago and it was actually pretty straightforward! The key things that helped me were: 1) Having my doctor's most recent report that clearly stated I wasn't ready to return to work yet, 2) Being able to explain in simple terms how my condition was still affecting my ability to do my job, and 3) Having my original claim number handy. The whole call took maybe 15-20 minutes. One thing I wish I knew beforehand - they might ask about any part-time work or income you've had while on disability, so be prepared to discuss that honestly if it applies to you. You've got this! The anticipation is usually worse than the actual call.
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StarSeeker
•This is so reassuring to hear! I've been stressing about this call for days, but your experience sounds much more manageable than I was imagining. The 15-20 minute timeframe is really helpful to know - I was picturing like an hour-long interrogation or something 😅 I definitely need to make sure I have that doctor's report ready and can explain my situation clearly. Thanks for the heads up about the part-time work question too - I haven't done any but good to know they might ask. Really appreciate you sharing your experience!
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Connor Murphy
I'm going through the same thing right now! Just got my call-in notice yesterday and I've been reading through all these comments - you all are lifesavers! 🙏 I'm feeling way less anxious now. One question though - for those who've done this, how long did it take to get your extension approved after the call? I'm trying to plan my finances and wondering if there's usually a gap in payments or if it's pretty seamless. Also, should I be worried if my doctor's note is from 3 weeks ago, or is that still recent enough? Thanks everyone for sharing your experiences!
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Ava Harris
•Hey Connor! I went through this about 6 months ago and from what I remember, my extension was approved within about a week of the call, and there wasn't really a gap in payments - they backdated it to when my original claim would have expired. As for the 3-week-old doctor's note, that should be totally fine! Mine was actually about a month old and they didn't have any issues with it. The main thing they care about is that it clearly states your current condition and inability to work. You're doing great by preparing ahead of time - that's exactly what I wish I had done! Good luck with your call! 🤞
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