I'm so sorry you're going through this! I had my CalWORKs stolen about 6 months ago and it was such a nightmare. Mine took 16 business days to get replaced - way longer than they initially told me. The key things that helped me were: 1) calling every single day to check status, 2) asking to speak with a supervisor when regular workers couldn't help, and 3) documenting EVERYTHING (dates, times, who I spoke with, reference numbers). Also definitely apply for that emergency assistance/immediate need payment while you wait - even if it's partial, it's better than nothing when you have kids to feed. And if you haven't already, make sure you've changed your PIN and requested a new card. The person who stole your benefits might still have access otherwise. Hang in there - I know it's incredibly stressful but most people do eventually get their money back. The system is just overwhelmed right now with all the theft cases. 💙

I'm a caseworker at one of the county offices and I want to give you some insider tips that might help speed things up. First, when you call, specifically ask for the "EBT theft unit" - don't just talk to general intake. They handle these cases faster. Second, if you're facing immediate hardship (which you clearly are with rent due), mention that you want to file for "emergency food assistance" in addition to your theft claim - it's a separate process but can get you some help within 24-48 hours. Third, if it's been more than 10 business days without a decision, you can file a complaint with the state - sometimes that gets counties moving faster. I've seen too many families struggle while waiting, and there ARE ways to get help faster if you know what to ask for. Keep advocating for yourself!

That's great news! Glad you got it sorted out before your deadline. Make sure to save/print the confirmation number for your new application just in case there are any future issues.

This is such a relief to hear that others have experienced this too! I've been dealing with CalWORKs for 3 years now and the BenefitsCal system has always been glitchy, but it seems like it's gotten worse lately. Last month my neighbor had a similar issue where her whole application just vanished mid-process. She ended up having to go to the county office in person with all her documents because she couldn't get the online system to work at all. For future reference, I always recommend taking screenshots after each page you complete and saving any confirmation numbers you get along the way. The system definitely has issues but documenting everything helps if you need to appeal or prove you were trying to meet deadlines. Hope everyone gets their issues resolved quickly!

One thing to know is that when the Transitional CalFresh ends and you apply for regular CalFresh, they WILL count your income at that point. So your benefit will likely go down if you're working more now. Just prepare for that change after the 5 months. My TCF was $973 for my family of 4, but when I converted to regular CalFresh it dropped to $423 because of my job. Still helpful but definitely a big difference.

Quick tip - when you submit your request to end CalWORKs, make sure it's in writing and specifically mention you want to be evaluated for Transitional CalFresh. Also, keep proof of when and how you submitted it. The CalWORKs discontinuance date is important because your 5-month TCF period starts from that date. And yes, typically they'll send a notice about a month before TCF ends, but as others have said, don't rely solely on that notice - mark your calendar!

I've been following this thread and wanted to share something that might help - I had a very similar situation happen to me about 3 months ago. My benefits suddenly showed $0 for the month but I was still active, and like you, I had no changes in income or household size. What ended up happening was that during a routine system update, my case got flagged for "manual review" even though nothing actually needed to be reviewed. The system automatically held my payment while this fake review was pending, but nobody bothered to tell me about it! I finally got through using that Claimyr service someone mentioned above (it really does work - got me through in about 15 minutes after I'd been trying for days). The worker was able to see immediately that my case had been flagged in error and released the hold right away. My payment was on my EBT card the next business day. The frustrating part is that this could have been avoided if they had just sent me a simple notice saying "your case is under routine review, payment may be delayed." But apparently they don't always do that for administrative holds. Keep trying to get through - this really sounds like a system error that will be easily fixed once you reach the right person!

I'm really sorry you're going through this stress! This sounds so similar to what happened to me about 8 months ago. I was showing as active but had $0 benefits for the month with absolutely no explanation or notice. I was terrified because I had no idea what was going on. After reading through all these responses, it really does seem like system errors and administrative holds are more common than we realize. In my case, it turned out my caseworker had left a note in my file about needing to "verify something" but never actually contacted me about it. The system automatically held my payment until this mysterious verification was completed. What finally worked for me was going to the office first thing in the morning and asking to speak with a supervisor instead of just any available worker. The supervisor was able to look at my case history and see that the hold was unnecessary - they cleared it immediately and I had my benefits within 24 hours. I know it's scary when you have bills due, but based on everything you've described, this really sounds like an administrative error rather than an actual problem with your case. The fact that you're still showing as active is definitely a good sign! Keep us posted on what you find out - these threads help so many people who face the same confusing situations.

Great news! This is very typical - the system updates overnight and payments process early morning on the scheduled date. Glad everything worked out!

So glad to hear your payment came through on time! This is exactly why I always tell people not to panic if the pending deposit doesn't show up right away. The EBT system is notorious for not displaying pending amounts until literally hours before they hit your account. I've been on CalWORKs for 3 years now and have learned that as long as your case status shows "active" after submitting your SAR, you're almost always good to go. The anxiety is real though - I totally get how stressful it is when rent is due and you're waiting on that deposit!