CalWorks

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Diego Rojas

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As a newer member here, I just want to say how amazing this community is! Reading through this thread really shows how we support each other through these bureaucratic nightmares. I've bookmarked this for future reference since I'm sure I'll need CalWORKs payment records at some point too. The fact that you all not only helped solve the urgent problem but also took time to summarize the best approaches for others is exactly what makes this space so valuable. It's intimidating dealing with county offices and EBT systems when you're new to it all, but seeing how knowledgeable and helpful everyone is here gives me confidence that I'll be able to get help when I need it. Thank you for creating such a supportive environment!

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Felix Grigori

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I completely agree! As someone who just joined this community, I'm blown away by how supportive everyone is here. This whole thread is like a masterclass in navigating the CalWORKs system - from the original panic about getting payment history to the successful resolution with clear steps for others to follow. It's so refreshing to find a place where people actually help each other instead of just complaining about the system (though the complaints are totally valid!). I'm definitely saving this thread for reference too. Thank you to everyone who shared their experiences and solutions!

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TommyKapitz

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This entire thread has been incredibly helpful! I'm relatively new to both CalWORKs and this community, and I had no idea there were so many different ways to get payment history records. The EBT customer service line option with email delivery sounds like a game-changer - I always assumed you had to go through the county office which seems like such a hassle with their long wait times. I'm saving all these tips because I'll probably need to get documentation for my own housing situation soon. It's really reassuring to see how everyone jumped in to help solve an urgent problem and then took the time to organize the information for future reference. This is exactly the kind of practical, actionable advice that makes such a difference when you're trying to navigate these systems for the first time. Thank you all for being so generous with your knowledge and experience!

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Ava Thompson

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I'm really glad to see this got resolved for you, Emma! This is exactly why this community is so valuable - when the system fails us, at least we have each other for support and advice. System errors seem to be happening way too frequently lately, and it's scary how quickly our benefits can just disappear without warning. I've been on CalWORKs for about a year now and this thread taught me so much - I had no idea about emergency same-day releases at local offices or about Claimyr. I'm definitely saving all these tips for future reference. It's also really helpful to see how persistent everyone had to be to get through to workers. For anyone else reading this who might face similar issues - document everything and don't give up! The system is broken but there are people who will help if you keep pushing.

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I completely agree, Ava! As someone who's been navigating CalWORKs for the past few months, threads like this are incredibly valuable. Emma's situation really shows how quickly things can go wrong even when you've done everything right - approved through October 2025 and then suddenly no deposit! It's terrifying how much we depend on these systems working properly. I'm definitely taking notes on all the advice shared here, especially about going to the local office for emergency releases and calling right at 8 AM. The fact that this turned out to be a system error affecting multiple cases makes me wonder how many other families are dealing with similar issues right now. Thanks to everyone who shared their experiences and tips - it's reassuring to know there's a supportive community here when these bureaucratic nightmares happen!

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Carmen Ruiz

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This whole thread is such a perfect example of why we need each other in this community! Emma, I'm so relieved you got it sorted out - the stress of missing benefits when rent is due is absolutely terrible. I've been on CalWORKs for about 8 months now and stories like this always remind me how fragile our safety net really is. One day you're approved through October, the next day your benefits just vanish due to a "system error." I'm definitely bookmarking all the advice shared here - the Claimyr service, calling at 8 AM sharp, going to the local office for emergency releases, and especially the tip about documenting everything with screenshots. It's scary that these system glitches are becoming more common, but at least we have this community to share solutions and support each other through these bureaucratic nightmares. Thanks to everyone who jumped in to help - this is exactly what mutual aid looks like! 💙

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I'm really grateful to have found this community! I just started receiving CalWORKs benefits last month and honestly had no idea what to do when issues like this come up. Reading through Emma's situation and all the helpful responses has been so educational - I'm taking screenshots of all these tips! The idea that approved benefits can just disappear overnight due to system errors is honestly terrifying when you're relying on them for basic needs like rent and groceries. It's reassuring to know there are workarounds like emergency releases and services like Claimyr, but it's also frustrating that we need workarounds at all. Thank you to everyone who shared their knowledge and experiences - having this kind of community support makes navigating the CalWORKs system feel a lot less overwhelming!

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Joy Olmedo

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Wow, reading through all these responses as someone new to CalWORKs has been incredibly educational! I'm in Riverside County and had similar questions about how income changes affect benefits. The advice about documenting everything and reporting changes immediately really resonates with me. One thing I'm curious about - for those who have successfully reported income decreases, how long did it typically take to see the increased benefits show up on your EBT card? I know processing times can vary by county, but I'm trying to plan my budget and wondering if it's usually days or weeks. Also, does anyone know if the BenefitsCal system sends you any kind of notification when your case has been updated, or do you just have to keep checking your benefit amount? Thanks to everyone for sharing such detailed experiences - this community is amazing!

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Ayla Kumar

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Hi Joy! Great question about timing - in my experience with income decreases, I usually see the updated benefits within 5-10 business days if I report online through BenefitsCal with good documentation. Sometimes it's even faster if your county processes mid-month changes quickly. As for notifications, BenefitsCal will send you a notice in the mail about the change, but that often comes after the benefits are already updated on your card. I always recommend checking your EBT balance online or through the ebtEDGE app every few days after reporting a change so you know when it goes through. You can also log into BenefitsCal to see if your case status has been updated. The waiting is stressful but documenting everything like Oliver mentioned really helps if you need to follow up. Hope this helps with your planning!

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Ezra Collins

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Hi there! As someone who just joined this community, I wanted to say how incredibly helpful this entire thread has been! I'm also navigating CalWORKs for the first time and had no idea about so many of these details. The breakdown of how income affects grant calculations, the regional differences, and especially the importance of timing when reporting changes has been eye-opening. I'm in San Bernardino County and was confused about similar issues with my benefits. Reading everyone's experiences and advice here has given me so much more confidence about understanding the system. Thank you to everyone who took the time to share their knowledge - it's clear this community really looks out for each other! I'll definitely be following all the advice about documenting everything and reporting changes promptly. This is exactly the kind of support new people like me need when trying to figure out these complicated programs.

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Mikayla Brown

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Welcome to the community, Ezra! I'm also pretty new here and have been amazed by how supportive everyone is. This thread has been like a crash course in CalWORKs that I never got from my caseworker! It's so reassuring to connect with people who actually understand what we're going through. San Bernardino County can be just as challenging to navigate as Kern County from what I've heard, so having this community to ask questions and share experiences is invaluable. I've already bookmarked this thread because there's so much practical advice here that I know I'll need to reference later. Thanks for adding your voice - the more we share our experiences, the more we all learn!

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Ava Rodriguez

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I'm so sorry you're dealing with this - it's absolutely maddening! I went through something similar last year and what finally worked for me was calling first thing in the morning (like 8:00 AM sharp when they open) and asking to speak with a supervisor about the pattern of missed interviews. I also started recording the exact times I was available for each scheduled call in a notebook with dates. When I finally got through to someone with authority, I read off all the missed appointments and they were able to see in their system that I had been marked as "no show" when I was actually waiting by the phone. The supervisor ended up scheduling me with a senior worker who actually called when she said she would. Sometimes you have to escalate to get someone who cares. Don't give up - your kids need those benefits and this is THEIR mistake, not yours!

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Zainab Ismail

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This is really helpful advice! I'm definitely going to start calling right at 8 AM and keeping a detailed notebook like you did. It's so frustrating that we have to fight this hard just to get the services we're entitled to, but I'm glad to hear that escalating to a supervisor actually worked for someone. Did you have to wait long to get through to a supervisor when you called early in the morning?

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This is absolutely unacceptable! I can't believe you've had to reschedule 4 times because THEY keep missing the calls. The stress of potentially losing benefits because of their incompetence is just cruel. Here's what I'd recommend based on what's worked for others in similar situations: 1. Call tomorrow morning RIGHT at 8 AM and immediately ask for a supervisor - don't accept being transferred around 2. When you get the supervisor, explain the pattern of missed interviews and ask them to note in your file that you've been available for every scheduled appointment 3. Request either an in-person interview or ask to be scheduled with a senior worker who actually keeps appointments 4. Ask them to send you email/text confirmation of your next appointment time Also, please know that if your benefits do get suspended, you have the right to file for a state hearing within 90 days. They legally cannot cut you off if THEY are the ones missing the interviews. You're not alone in this - the system is broken but you have rights and there are people here who will help you navigate this. Don't give up!

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Diego Flores

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I actually used that Claimyr service someone mentioned last time I was desperate to reach SB County. It actually worked! They called me back when they had a worker on the line. Cost money but worth it when you're about to lose benefits. The county system is broken.

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Malik Jackson

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Might try that as a last resort if I can't get this resolved today. Did they get you through to the right department?

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Diego Flores

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Yes they got me to a real CalWORKs worker who could actually help - not just the front desk people. Explained I needed to talk to someone about my SAR 7 and they connected me to the right person.

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Owen Devar

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Hey Malik! I'm in a similar situation right now with my SAR 7 due soon. One thing that helped me was calling the main CalWORKs line and pressing 0 to get transferred to a supervisor when the automated system comes on - sometimes they can connect you directly to someone who handles SAR 7s. Also, if you do end up going to the Fontana office, bring a copy of your SAR 7 for yourself and ask them to stamp your copy as proof of submission. That way if anything gets lost in their system you have documentation. Good luck getting through!

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