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I've tried logging out and back in multiple times, even using different devices and browsers. Still showing nothing. I even deleted and reinstalled the BenefitsCal app on my phone. Same issue everywhere. 😞
This is so frustrating and scary when you're depending on those benefits! I went through something similar last year where my CalWORKs just vanished from the system overnight. In my case, it turned out the county had flagged my case for a "quality control review" during their monthly processing, which temporarily suspended my benefits while they did their audit. The problem was nobody told me this was happening! What saved me was going directly to the county office in person with all my documents - ID, last benefit notice, recent paystubs, etc. The front desk worker was able to look up my case immediately and see what was going on. Turns out it was just a routine review that got stuck in the system somehow. Since you mentioned your rent is due soon, definitely emphasize the emergency nature when you call. Use the phrase "emergency aid" - they're supposed to expedite cases where people are facing homelessness. Also ask specifically if your case is under any kind of review or hold status. Sometimes these system glitches happen when cases get pulled for random audits. Hope you get this sorted out quickly! Keep us updated on what happens.
@KhalilStar This is really helpful advice! I didn't know about the "quality control review" thing - that could totally be what's happening to me. I'm definitely going to mention "emergency aid" when I call tomorrow and ask about any holds or review status on my case. Did you have to bring any specific paperwork when you went to the office in person? I want to make sure I have everything ready just in case the phone calls don't work out. And how long did it take them to release your benefits once they figured out it was just stuck in the system? Thanks for sharing your experience - it's giving me some hope that this is fixable! 🙏
@KhalilStar Yes, definitely bring your ID, last Notice of Action (benefit letter), recent paystubs if you're working, and any correspondence you've received from the county. Also bring proof of your address like a utility bill since they might need to verify you're still at the same location. When I went in, they were able to see my case was flagged for QC review within like 5 minutes of looking it up. Once they released the hold, my benefits were back in my account the next morning! The emergency aid designation really does help speed things up - they processed mine as priority since I was about to lose my housing. Don't give up, these system glitches are way more common than they should be but they're usually fixable once you get the right person to look at it.
I went through this exact situation last summer and I know how terrifying it is when your rent money disappears overnight! The good news is that California has really strengthened their benefit theft protections, so you absolutely CAN get your money back. A few things that helped speed up my case: - I called the EBT fraud hotline (1-877-328-9677) immediately after filing the police report to create an additional paper trail - When I submitted my EBT 2259 form, I also included a signed affidavit stating I never shared my PIN with anyone - I took photos of the specific ATM where my card was skimmed and included those with my paperwork The most important thing is to emphasize the EMERGENCY nature of your situation when you submit tomorrow. Tell them your exact eviction date and ask if they can flag your case as "expedited due to imminent homelessness." Some counties can process these in as little as 3-5 business days when housing is at immediate risk. Also, while you're there, definitely ask about CalWORKs Homeless Assistance Program (HAP) as backup - it can provide emergency rent assistance even while your theft claim is being processed. Don't let them tell you that you have to wait for one program before applying for another. You've got this! The system isn't perfect but it DOES work when you know the right steps to take. Keep us updated! 💪
Logan, this is incredibly thorough advice - thank you! I had no idea about calling the EBT fraud hotline to create an additional paper trail. I'm going to call them first thing in the morning before heading to the county office. The signed affidavit about never sharing my PIN is a great idea too - I'll write that up tonight. I'm definitely going to emphasize the "expedited due to imminent homelessness" language you suggested when I submit everything. 3-5 business days would be a lifesaver compared to some of the longer timelines others experienced. Also going to ask about the HAP program as backup - you're absolutely right that I shouldn't have to choose between programs when my kids' housing is at risk. This whole thread has been like a masterclass in navigating benefit theft - I feel so much more prepared now than I did this morning when I was just panicking. Will definitely update everyone tomorrow after I submit everything! 💪
I'm so sorry you're going through this - benefit theft is becoming way too common and it's absolutely terrifying when it's money you depend on for basic needs like housing. Reading through all the advice here, it sounds like you have a really solid plan for tomorrow. Just wanted to add one more thing that might help - when you go to submit your paperwork, ask if they can give you a case number and the direct contact info for whoever will be handling your theft claim. Having a specific person to follow up with instead of going through the general phone system can make a huge difference in getting timely updates. Also, don't be afraid to be your own advocate throughout this process. You're dealing with a crime that happened TO you, not something you did wrong. Your urgency about potential eviction is completely valid and they need to treat it that way. Wishing you the best tomorrow - you've got all the right documentation and knowledge now thanks to this amazing community. Please do keep us posted on how it goes! 🙏
Glad to hear your payment came through! For future reference, if this happens again and causes serious problems (like late fees on bills), you can request an "Immediate Need" payment from your CalWORKs office if the delay was their fault. You might also want to ask your worker at your next appointment if your regular deposit day or time has permanently changed. Sometimes they adjust batch processing schedules without clearly communicating it to recipients. It's worth making a note of exactly when your deposits have been arriving for the last few months to see if there's a new pattern forming.
This is so stressful when you're depending on that money! I'm in LA County and we had similar issues a few months back where payments were coming 4-6 hours late consistently. What helped me was setting up text alerts through the EBT app so I'd get notified the moment anything hit my account instead of constantly checking manually. Also, if you have a smartphone, the "ebtEDGE" app lets you check your balance and transaction history in real-time, which might be faster than calling the EBT customer service line. Really glad yours finally came through today - hopefully this gets sorted out system-wide soon because the stress isn't worth it!
Thanks for the tip about the ebtEDGE app and text alerts! I had no idea those features existed. I'm definitely going to set that up right now so I don't have to stress about manually checking every few minutes next time this happens. Really appreciate everyone sharing their experiences - makes me feel less alone dealing with these system issues!
I'm also a senior dealing with this frustrating CalFresh system! At 67 with similar income sources, I totally understand your confusion. One thing that really helped me was learning that as seniors, we can get what's called an "expedited recalculation" if we report new medical expenses. Don't just call - also try submitting a written "Report of Change" form (you can usually find it online for your county or pick one up at the office). Sometimes written requests get processed faster than phone calls that never get answered. Also, make sure they're using the correct "Standard Medical Deduction" for seniors. If your monthly medical expenses are over $35 but under about $190, they should automatically give you a standard deduction without requiring receipts for every little thing. Many caseworkers forget to apply this correctly. And here's something most people don't know - if you're spending your own money on special dietary foods for health conditions (like diabetic foods, low-sodium items, etc.), those can sometimes count as medical expenses too if your doctor recommends that diet. Worth asking about!
Thank you so much for mentioning the written Report of Change form! I had no idea that was even an option. I've been dreading trying to call again after reading about everyone's horrible experiences with phone waits. Do you happen to know if I can submit the form online, or does it have to be mailed/dropped off in person? Also, the special dietary foods thing is really interesting - I do buy low-sodium everything because of my blood pressure medication, and my doctor has told me multiple times to watch my sodium intake. I never thought that could count as a medical expense! Do you think just having it noted in my medical records would be enough proof, or would I need a specific letter from my doctor about the diet? This community has been so helpful - I'm learning about deductions I never knew existed. Hopefully between the medical expenses and these dietary costs, I can get my benefit increased to something more reasonable.
I'm so glad I found this thread! I'm 71 and just went through this exact same situation with CalFresh. After reading everyone's experiences, I wanted to share what finally worked for me to get my benefit increased from $89 to $156. First, I made a list of EVERY medical expense like others suggested - prescriptions, Medicare premiums, copays, even my monthly bus passes for medical appointments. Then I went to my pharmacy and asked them to print out a yearly summary of all my prescription costs. Most pharmacies can do this for free. The game-changer was when I asked my doctor's office for a simple letter listing all the over-the-counter items they've recommended - vitamins, pain relievers, compression socks, even my shower chair for safety. The nurse was really helpful and printed it out the same day. I submitted everything in writing using the Report of Change form (found it on my county website) and included copies of receipts and the doctor's letter. Within 3 weeks, I got a notice that my benefit was being recalculated and increased! The key is being thorough and documenting everything. Don't give up - you deserve every deduction you're entitled to. At our age and with these fixed incomes, every dollar of food assistance makes a real difference.
This is exactly the kind of success story I needed to hear! Thank you for sharing the step-by-step process. I'm definitely going to follow your approach. I had no idea pharmacies could print yearly summaries - that's so much easier than trying to gather individual receipts. And getting a letter from my doctor's office about over-the-counter recommendations is brilliant. Your increase from $89 to $156 gives me hope that this is really worth the effort. I'm going to start by making my own comprehensive list of medical expenses this weekend, then visit my pharmacy and doctor's office next week. The fact that you got results in just 3 weeks using the written form is encouraging too - much better than playing phone tag forever! It's amazing how much we don't know about what we're entitled to. This community has taught me more about CalFresh in one day than my caseworker did during the entire application process. Thank you again for taking the time to share your experience - it's going to make a real difference in my situation!
Marcus Marsh
Just wanted to chime in as someone who went through this exact same worry! I was terrified to apply for any benefits because I thought it would automatically trigger child support stuff with my ex. But I can confirm what everyone else is saying - CalFresh truly does NOT require child support cooperation. I've been receiving CalFresh for my 4-year-old for about 8 months now and there has been zero contact with child support services. My ex and I have our own arrangement that works for us, and the county has never interfered with that. The key is being very clear during your application and interview that you ONLY want CalFresh. Don't let anyone talk you into CalWORKs if you don't want the child support involvement. Your kids need food, and you deserve that help without drama!
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Demi Hall
•Thank you so much for sharing your experience! It's really reassuring to hear from someone who's actually been through this for 8 months with no issues. I was getting so stressed reading some of the conflicting info online, but hearing from real people who've done exactly what I'm trying to do makes me feel so much better. Your situation sounds just like mine - we have our own thing that works and I don't want the government messing it up. I'm definitely going to stick to my plan of ONLY applying for CalFresh. Thanks for the encouragement!
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Javier Gomez
I went through this same situation about a year ago and I'm happy to share my experience! I was a single mom with a 2-year-old and desperately needed food assistance, but I was terrified about the child support thing because my daughter's dad and I had worked out our own informal arrangement that was actually working pretty well for both of us. I ended up applying for ONLY CalFresh through the BenefitsCal website, and I can confirm that there was absolutely no involvement from child support services. During my phone interview, the worker did mention that I might qualify for CalWORKs cash assistance too, but when I politely declined and said I only wanted food benefits, they respected that completely. The key things that helped me: 1. Only checked the CalFresh box on the application 2. Was very clear during the interview that I only wanted food assistance 3. Kept all my paperwork focused on CalFresh eligibility It's been over a year now and I've never had any contact from child support enforcement. My ex and I still have our arrangement, and getting CalFresh has been a huge help for groceries without any of the drama I was worried about. You've got this! Your kids deserve to eat well and you shouldn't have to choose between that and keeping peace with your co-parent.
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